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Principle BMW of San Antonio

San Antonio, TX

4.7
1,404 Reviews

15507 I-10 West

San Antonio, TX

78249

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Showing 1,404 reviews

August 20, 2020

Easiest service visit I can recall. In and out with a loaner in 15min. Picked up car later same day and again, in/out in 15min. More

by Brian
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marissa Munoz
Aug 24, 2020 -

Principle BMW of San Antonio responded

Thank you for taking the time to provide us with your feedback. We are happy to hear that you had such an efficient check in and check out experience. We look forward to the opportunity to serve you again.

August 20, 2020

The ultimate in customer and car care! I love their professionalism in everything they do. I have an older model BMW but I am treated with the same respect and service as anyone with a much more expens More

by kerry.sutton
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luis Coto
Aug 24, 2020 -

Principle BMW of San Antonio responded

Thank you for providing us your feedback. We are happy to hear that you had a positive experience. We look forward to the opportunity to serve you again.

August 20, 2020

Great, friendly service! They are excellent and very customer focused. We have owned several BMWs and found this to be a very high quality vehicle and experience. More

by twig.wood
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Davila, Pedro
August 20, 2020

Very professional.Clean Bathroom as well cold water and soda. Pretzels fig bars.Alamid Rasdsrio was very kind friendly professional to bad I could not meet this kind soul..God Bless you all More

by zhernandez573!
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alamd Rosario
Aug 24, 2020 -

Principle BMW of San Antonio responded

Thank you for taking the time to provide us with your feedback. We are very happy to hear that you had a positive experience. We agree that Alamd does a fantastic job! We look forward to serving you again.

August 20, 2020

Fabulous service as expected. I was in and out with no issues. The service video recap sent to me was very detailed and helpful. Loaner car was available to get me through the day. Thank you BMW. More

by Darevalo021
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rhaudell Cordova
August 19, 2020

BMW San Antonio brags that they are the 'largest' and have the 'most traffic' of any BMW dealership in the country, but that, a lot like their customer service skills is patently false. Bottom line, it' More

by BP
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Shawn Wilcox
Aug 24, 2020 -

Principle BMW of San Antonio responded

We sincerely apologize for your experience, there is no excuse for failing to get you helped while at our Center. We do our best to provide all of our guests with an exceptional level of care, but based on your feedback we fell on our face. It is unacceptable for any guest to be treated with an attitude or to not work to solve any safety concern. We are very sorry for your experience with us, and if there is anything specifically that I can do to help with this situation please feel free to contact me directly. We will use your feedback to train and coach our team on customer experience and efficiencies. Regards, Aaron Calvert, Fixed Operations Director

August 19, 2020

Marissa was such a delight to work with. She kept us informed throughout the process and was very helpful. Simply outstanding service! We are very satisfied. More

by macalandres
Friendliness
Recommend Dealer
Yes
Employees Worked With
Marissa Munoz
Aug 24, 2020 -

Principle BMW of San Antonio responded

Thank you for providing us with your feedback. We agree that Marissa is a wonderful advisor, and we are happy to hear that you were able to experience that. We look forward to the opportunity to serve you again.

August 17, 2020

The dealership is very clean and professional. The waiting room was comfortable and the car selection was acceptable. What really stood out was Biju and Josh. They were very professional and helped me More

by NLCash
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Barraza, Biju Pilai
August 15, 2020

He was really attentive before and after buying the X7. He followed up with us several times to make sure he were happy with the vehicle. Thank you, Biju More

by Maira
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Biju Pilai
August 12, 2020

worst ever I went there to buy a used car. I paid with cash but they kept me for two hours pushing finance, insurance, and all that crap. I paid, left and came b More

by josegedankien
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Barry Laird
Aug 29, 2020 -

Principle BMW of San Antonio responded

Thank you for the feedback Jose. We are very sorry you had sub-par experience with us. We really work hard to deliver Exceptional Care but sometime we miss the mark. Can we discuss in more detail so we can work to turn around this experience? Thank you! Barry Laird - Pre-Owned Director - BMW of San Antonio - blaird@principleauto.com

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