Principle BMW of San Antonio

BMW San Antonio brags that they are the 'largest' and have the 'most traffic' of any BMW dealership in the country, but that, a lot like their customer service skills is patently false. Bottom line, it' have the 'most traffic' of any BMW dealership in the country, but that, a lot like their customer service skills is patently false. Bottom line, it's a lie. My issue is with their service department and in how they sequence and treat their customers. In having an emergency situation with my new vehicle, I first had to wait in a line of cars for over 45 minutes while attempting to get into the service bay. Then, I dealt with a service team who clearly has gotten too used to being the only BMW dealership in town. In a larger city like Dallas or Houston, this dealer would close if they treated their customers like this. They had attitude. They provided no solutions to very simple issues. They were unprofessional. What's worse is that they allowed me to drive away from the dealership knowing I was in a potentially unsafe vehicle. I scheduled with another dealership on my way back to North Texas. They were shocked at how the SA dealer treated me and openly said it wasn't the first time they heard of poor treatment at that location. More

Marissa was such a delight to work with. She kept us informed throughout the process and was very helpful. Simply outstanding service! We are very satisfied. informed throughout the process and was very helpful. Simply outstanding service! We are very satisfied. More

worst ever I went there to buy a used car. I paid with cash but they kept me for two hours pushing finance, insurance, and all that crap. I paid, left and came b I went there to buy a used car. I paid with cash but they kept me for two hours pushing finance, insurance, and all that crap. I paid, left and came back the next day do pick up my car. It wouldnt start! I am not kidding. After two hours and with me about to leave the store and cancel the deal, they came back saying they forgot to put gas in the tank. And he was demeaning and condescending when he had to talk to me. I am certainly never going back to this place. More

This guy is an amazing sales person and truly wonderful person. He would do anything in his capacity to earn your business. He drove from San Antonio to Dallas to have my car delivered at 1 am in the morni person. He would do anything in his capacity to earn your business. He drove from San Antonio to Dallas to have my car delivered at 1 am in the morning just so I can have it for my wife’s birthday. More