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Principle BMW of San Antonio
San Antonio, TX
1,439 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,439 reviews
August 22, 2020
The service department is unorganized. It took 30 mins The service department is unorganized. It took 30 mins to check me in for an existing appointment. Service Consultant was rude. Service Manager was The service department is unorganized. It took 30 mins to check me in for an existing appointment. Service Consultant was rude. Service Manager was helpful. More
by Brown
Employees Worked With
I had the service attendant contact the Service Manager, Shawn Wilcox
August 22, 2020
My experience, was nothing but an inconvenience. The employees I dealt with were rude and unorganized. The manager took care of me afterwords. The service advisor I dealt with was horrible. employees I dealt with were rude and unorganized. The manager took care of me afterwords. The service advisor I dealt with was horrible. More
by Martinez_john56
Employees Worked With
The rude employee was named Justin. Red shirt and worked in the service department., Albert Saenz, Emmanuel Colon
August 22, 2020
Ryan was exceptionally friendly and kept me informed. Wait at pick up was longer than I was expecting. Appreciated attention to detail when checking all parts of the car. Wait at pick up was longer than I was expecting. Appreciated attention to detail when checking all parts of the car. More
by KT
Employees Worked With
Ryan Watson
August 21, 2020
I had an excellent customer service from Danny Diaz. His advice and his professionalism makes the difference when you need it. I highly recommend him. advice and his professionalism makes the difference when you need it. I highly recommend him. More
by Lilymeeker
Employees Worked With
Danny Diaz
August 21, 2020
New, clean and beautiful building. Everyone very friendly . But inefficient and slow service when accepting a car or returning a car from service. My car was finished and I paid and still 20 min before car . But inefficient and slow service when accepting a car or returning a car from service. My car was finished and I paid and still 20 min before car was ready to go. More
by Kwolf
Employees Worked With
Name not listed, Brian?
August 21, 2020
BMW of San Antonio provides excellent customer service. They walked me through the process of turning in my lease car and ordering a new car step-by-step. They answered all my questions and stayed in tou They walked me through the process of turning in my lease car and ordering a new car step-by-step. They answered all my questions and stayed in touch with me throughout the process. My salesperson, Pedro Davila, was very attentive and professional. I will do business with them again! More
by D Collard
Employees Worked With
Pedro Davila
August 21, 2020
I would recommend this dealership because it was very nice and clean and very helpful in finding us the car we were looking for. I would also like to say an extra thank you to our dealer Chris Quincena b nice and clean and very helpful in finding us the car we were looking for. I would also like to say an extra thank you to our dealer Chris Quincena because he was very helpful and patient with us and made it happen to get us the car qe wanted and that worked for us. More
by Nessa85
Employees Worked With
Chris Quincena
August 21, 2020
Service was good with one exception regarding one of the employee not wearing face covering when walking and talking to customer in the area where we drop off/ pickup the car. This gentleman is not my serv employee not wearing face covering when walking and talking to customer in the area where we drop off/ pickup the car. This gentleman is not my service advisor but definitely working for the dealership. Based on the photos below, it appears that he is with the Sales Dept. I am not comfortable with this and the only reason that I came in for service is because of the face covering mandatory policy. More
by VW
Employees Worked With
Shawn Wilcox
