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Principle BMW of San Antonio

San Antonio, TX

4.7
1,410 Reviews

15507 I-10 West

San Antonio, TX

78249

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Showing 1,410 reviews

June 01, 2020

Overall satisfied with buying process. Would recommend both the dealer and salesman. Purchase took way longer than necessary. Not pleased more action wasn’t taken prior to my arrival since I had spoken wi More

by JBoldenow
Recommend Dealer
Yes
Employees Worked With
Entire internet dept useless. I was prepared to fly Dallas due to lack of asssistance. , Katherine Philp, Xavier Marshall
Jun 02, 2020 -

Principle BMW of San Antonio responded

JBoldenow, Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

June 01, 2020

Great customer service and too pushy about making a sale. Xavier and Tanner were super helpful as well as knowledgeable of the car I wanted! More

by jtc_laflame
Recommend Dealer
Yes
Employees Worked With
Brad Lilley, Xavier Marshall, Tanner Hanes
Jun 01, 2020 -

Principle BMW of San Antonio responded

Thank you so much for your wonderful review! We are thrilled that Tanner, Xavier and Brad had the opportunity to provide you with the perfect vehicle and deal. Thank you for choosing BMW of San Antonio!

May 31, 2020

Very helpful staff and very knowledge about the vehicle I was interested on. Theresa helped me with all of my inquiries and Brad helped with the financial side of the deal. Theresa was able to get all of the More

by GrantMarion3
Recommend Dealer
Yes
Employees Worked With
Brad Lilley, Theresa Vincent
Jun 01, 2020 -

Principle BMW of San Antonio responded

Congratulations on your new vehicle! We are so glad that Theresa and Brad had the opportunity to work with you to make this a top-notch experience! We hope you enjoy your vehicle and we look forward to continuing to serve you in the future!

May 31, 2020

I just want to say thank you for the promptness on fixing the tires on my car. and a loaner car. Great customer service. Thank you. More

by Lizg7778
Recommend Dealer
Yes
Employees Worked With
Rhaudell Cordova
May 31, 2020 -

Principle BMW of San Antonio responded

Liz, Thank you for taking the time to share your thoughts on working with our service team. We're glad to hear Rhaudell delivered such a great experience!

May 31, 2020

Great product and ample selection. The Sales staff probably knows the product line well, but has lost sight of an efficient sales experience.... the process took 3x longer than necessary. Also bewar More

by Disillusioned
Recommend Dealer
No
Employees Worked With
Victor Garcia, Carolina Sanchez, Katherine Philp
Jun 17, 2020 -

Principle BMW of San Antonio responded

Hello, We're sorry to hear that your visit didn't meet the high standards our guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly.

May 31, 2020

Excellent service I would highly recommend Jerry de La Garza and BMW of San Antonio. They have excellent customer service and he makes an effort to earn your business. More

by fedsch
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry De La Garza
Jun 01, 2020 -

Principle BMW of San Antonio responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience with Jerry. Congratulations on your new car! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!

May 31, 2020

Great experience. Virginia and Michael were true professionals and made the transaction pleasant. Virginia spent the time upfront to ensure that we got what we wanted and we will definitely look to More

by Car buyer
Recommend Dealer
Yes
Employees Worked With
Michael Whipple, Virginia Church
Jun 01, 2020 -

Principle BMW of San Antonio responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority and we're happy to hear that Virginia and Michael met your expectations. Thank you for choosing BMW of San Antonio, we look forward to having you as one of our valued customers for many more years to come!

May 31, 2020

Biju from day one was so helpful. He went above and beyond to ensure I was totally satisfied with my purchase. He’s knowledgeable and willing to find exactly what you’re looking for. He didn’t dismiss More

by Cindy
Recommend Dealer
Yes
Employees Worked With
Biju Pilai
Jun 01, 2020 -

Principle BMW of San Antonio responded

Thank you, Cindy! So glad Biju was so helpful. We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing BMW of San Antonio.

May 31, 2020

excellent service Excellent service was provided. Problem with the our vehicle was resolved in a timely manner. I would highly recommend taking your vehicle to this dea More

by Robems
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Maggie King
Jun 01, 2020 -

Principle BMW of San Antonio responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated. All of us at BMW of San Antonio are glad to have you as a customer.

May 30, 2020

The dealership is professional and clean. Everyone there provides exceptional service and support. They worked with me to get me into my new car with no pressure. It was an seamless experience. More

by JJ
Recommend Dealer
Yes
Employees Worked With
Yvonne Garcia, Kevin Fitzgerald, Andrew Thornton
May 31, 2020 -

Principle BMW of San Antonio responded

JJ, It's great to hear that Andrew, Kevin, and Yvonne were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing BMW of San Antonio!

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