Principle BMW of San Antonio

Outstanding customer oriented service! I was proactively contacted by my long-standing excellent service advisor, Ms. Maggie King. She very politely advised that my 2018 640Xi Convertible I was proactively contacted by my long-standing excellent service advisor, Ms. Maggie King. She very politely advised that my 2018 640Xi Convertible required service. She then made all of the arrangements for a driver to come to my home to pick up and return my vehicle after servicing. This was so very important to me in this time of ever expanding Covid 19 coronavirus infection/contamination as I am in an extremely vulnerable position, health-wise. This was truly a "touch of class" befitting the BMW brand and brought to fruition by Ms. King. Please continue to be my service advisor Ms.King, and pass on my sincere gratitude as a long-standing, loyal BMW customer to the Service Director of BMW of San Antonio! More

Superb service by Luis Cotto... he was very pleasant, polite & super responsive to my requests. He promised me that my car will be ready by 12.00 pm and he got it done. Five stars to Mr. Cotto for his pr polite & super responsive to my requests. He promised me that my car will be ready by 12.00 pm and he got it done. Five stars to Mr. Cotto for his professionalism. He will be advisor moving forward as long as I have my BMW! More

Everyone was very helpful and knowledgeable. They explained the issue with my vehicle and helped me quickly. It took less than an hour, love it explained the issue with my vehicle and helped me quickly. It took less than an hour, love it More

Sales team and finance team were great. Had a couple of hiccups, but worked through them. However, nothing is perfect, am I right? There was an oversight on paperwork, but it’s just paperwork, it’s not the hiccups, but worked through them. However, nothing is perfect, am I right? There was an oversight on paperwork, but it’s just paperwork, it’s not the end of the world. They squared it away, easy peasy. Both teams worked hard to get me at the price point I needed to be at. The only downfall is that I bought used and the team responsible for detailing did a horrible job. I’m not sure if it’s because I bought at night and visibility is limited in the dark. On the surface everything looked great, however, upon closer review there was dirt/dust/ashes in all the nooks and crannies (basically all compartments that can open are dirty, no I take it back, filthy: console, video, etc.) of the vehicle. I will have to pay a couple hundred to get it cleaned to standard. With that aside my experience was pleasant. More

I have no issues with the dealers that helped me. I do have an issue with the fact that I just tried to insure my BMW X5 and was told it had a $10000 uninsured motorist claim back in November 2019. I was have an issue with the fact that I just tried to insure my BMW X5 and was told it had a $10000 uninsured motorist claim back in November 2019. I was given paperwork from BMW that showed zero accidents. Also i was told there would be two keys and was only given one and then told days later that nothing could be done. More

After a bad experience with a vehicle service contract that the dealership sold me on behalf of EFG, I found the leadership at the San Antonio BMW dealership to be extremely arrogant, bordering on entitle that the dealership sold me on behalf of EFG, I found the leadership at the San Antonio BMW dealership to be extremely arrogant, bordering on entitlement. More

The place is great, excellent service and accommodating. My sales person Jorge G was the best and helpful with everything, he took his time and did not rush us at all. My sales person Jorge G was the best and helpful with everything, he took his time and did not rush us at all. More

Faylin is always a big help and makes my experience easy. She is first rate. The dealership is new and super customer friendly. I would highly recommend SA BMW. She is first rate. The dealership is new and super customer friendly. I would highly recommend SA BMW. More

Just all around Great Service. Every visit is always met with super communication and service. always keeps me informed via text. This latest visit was cool as I got to pay via text Every visit is always met with super communication and service. always keeps me informed via text. This latest visit was cool as I got to pay via text (safety inspection) and quickly retrieved my car. Alamd Rosario is always, always professional, courteous and nicest Service Advisor I have ever met! More