Principle Toyota in Memphis

Tracy Tate is VERY helpful On 23 December 2017, my family was traveling across north Mississippi and our sunroof blew out. We stopped in during the late afternoon when people w On 23 December 2017, my family was traveling across north Mississippi and our sunroof blew out. We stopped in during the late afternoon when people were trying to leave their work and get home for the Christmas holiday. Tracy told me they didn't have a sunroof on-hand to install, but he and his crew came up with a solution that allowed my family to safely continue our travels and make it home. He went above-and-beyond to assist us that day. He made sure we felt welcome and directed us to the waiting area and told us to help ourselves to some refreshments while our vehicle was tended to. I really appreciate the courtesy and genuine care extended by Tracy Tate and they people he had working for him that day. Thank you! More

Great buying experience. We have a growing family and needed a larger vehicle. I located a very well maintained and gently used vehicle at Principle. The staff is very kind, n We have a growing family and needed a larger vehicle. I located a very well maintained and gently used vehicle at Principle. The staff is very kind, never pushy and they want to hear what your vehicle needs are. The transaction was very fast and trouble free! The entire process took less than 2 hours. Great job Principle Toyota! More

Great care from the service department and upper management How a business responds when everything goes well is not whats important. I can speak from experience because not only do I own two customer service b How a business responds when everything goes well is not whats important. I can speak from experience because not only do I own two customer service based business, I work for the fire department which is all about customer service. Our initial dealings with Principle Toyota were for warranty work on my wife's van. The initial contact and the next couple of months did not go well so I started working my way to the top of the ladder which was not a difficult thing to do. I emailed and immediately received a call from Todd Lochner who is part owner and General Manager. Mr. Lochner not only admitted fault but very calmly told me the reason for the break down in communication followed by an easy solution. Two days later we showed up with the van and were met outside not only by the Service manager, Mr. Tate, but by Mr. Lochner as well. Our issues was not only handled but was handled without waiting for warranty approval and paid for by the service department. When we arrived to pick up our van Mr. Tate met with my wife, sat in the van with her and made sure she was satisfied with the repair. Not only was the repair made but I leaking valve stem was replaced, oil changed and the van washed. This is how you handle customers. We both drive Toyota's and will give Principle Toyota the first shot at selling us our new cars. More

Incredible Experience This is my first car buying experience as a single mom. The Principle Toyota team walked me through every step and made it simple, fast and easy. Ev This is my first car buying experience as a single mom. The Principle Toyota team walked me through every step and made it simple, fast and easy. Every person I came in contact with was friendly, informative and knowledgeable. Thank you for the best, first experience ever. More

A good environment with everybody I gave this rating because I was served good and fair and enjoying my new Toyota the repair shop was very good service and on time I gave this rating because I was served good and fair and enjoying my new Toyota the repair shop was very good service and on time More

God bless Principle Toyota After another dealership damaged our credit, Sandeep along with Peter and Doc, worked super hard to get a car for us. The explained everything before After another dealership damaged our credit, Sandeep along with Peter and Doc, worked super hard to get a car for us. The explained everything before they did it, worked hard to get us the best rate and price. We are so very appreciative of them for everything!!! Thank you guys, thank you thank thank you! Doc, I’m sorry I can’t remember your first name but 5 stars to you as well!!!!!! More

Excellent Car Buying Experience! I was in need of a vehicle due to me getting ready to move out of town for a new job. Cassidy, Chris, and Peter made this a very stress free process f I was in need of a vehicle due to me getting ready to move out of town for a new job. Cassidy, Chris, and Peter made this a very stress free process for a first time buyer/recent college grad. I found them to be extremely courteous, considerate, and informative. I recommend anyone looking for a new vehicle to start at Principle Toyota! More

Best Exeperience Ever The whole process took less than 2 hours! Purchased a car for our 16 y/o daughter. We didn’t feel pressured at all. Thank you Erica & Peter for a p The whole process took less than 2 hours! Purchased a car for our 16 y/o daughter. We didn’t feel pressured at all. Thank you Erica & Peter for a pleasant experience! More

So EASY!!!! WOW We walked in with a vague idea of what we wanted and how much we wanted to pay and within 2 hours, we had a new car. Peter and Cassidy were so infor We walked in with a vague idea of what we wanted and how much we wanted to pay and within 2 hours, we had a new car. Peter and Cassidy were so informed and knowledgeable and made this experience a breeze. Thank you for your professionalism and I will definitely spread the word! More

Very pleasant buying experience with Kelly Fast I needed a car quickly and on the coldest day in Memphis I met Kelly at Principle Toyota. She was very patient and listened to my concerns and worked I needed a car quickly and on the coldest day in Memphis I met Kelly at Principle Toyota. She was very patient and listened to my concerns and worked to find me the perfect car that met all my needs. It was the easiest and most pleasant new car buying experience I've ever had. I will definitely recommend Kelly and Principle Toyota to anyone I know who needs a car. More