Principle Toyota in Memphis

Great care from the service department and upper management How a business responds when everything goes well is not whats important. I can speak from experience because not only do I own two customer service b How a business responds when everything goes well is not whats important. I can speak from experience because not only do I own two customer service based business, I work for the fire department which is all about customer service. Our initial dealings with Principle Toyota were for warranty work on my wife's van. The initial contact and the next couple of months did not go well so I started working my way to the top of the ladder which was not a difficult thing to do. I emailed and immediately received a call from Todd Lochner who is part owner and General Manager. Mr. Lochner not only admitted fault but very calmly told me the reason for the break down in communication followed by an easy solution. Two days later we showed up with the van and were met outside not only by the Service manager, Mr. Tate, but by Mr. Lochner as well. Our issues was not only handled but was handled without waiting for warranty approval and paid for by the service department. When we arrived to pick up our van Mr. Tate met with my wife, sat in the van with her and made sure she was satisfied with the repair. Not only was the repair made but I leaking valve stem was replaced, oil changed and the van washed. This is how you handle customers. We both drive Toyota's and will give Principle Toyota the first shot at selling us our new cars. More

Incredible Experience This is my first car buying experience as a single mom. The Principle Toyota team walked me through every step and made it simple, fast and easy. Ev This is my first car buying experience as a single mom. The Principle Toyota team walked me through every step and made it simple, fast and easy. Every person I came in contact with was friendly, informative and knowledgeable. Thank you for the best, first experience ever. More

God bless Principle Toyota After another dealership damaged our credit, Sandeep along with Peter and Doc, worked super hard to get a car for us. The explained everything before After another dealership damaged our credit, Sandeep along with Peter and Doc, worked super hard to get a car for us. The explained everything before they did it, worked hard to get us the best rate and price. We are so very appreciative of them for everything!!! Thank you guys, thank you thank thank you! Doc, I’m sorry I can’t remember your first name but 5 stars to you as well!!!!!! More

A good environment with everybody I gave this rating because I was served good and fair and enjoying my new Toyota the repair shop was very good service and on time I gave this rating because I was served good and fair and enjoying my new Toyota the repair shop was very good service and on time More

Excellent Car Buying Experience! I was in need of a vehicle due to me getting ready to move out of town for a new job. Cassidy, Chris, and Peter made this a very stress free process f I was in need of a vehicle due to me getting ready to move out of town for a new job. Cassidy, Chris, and Peter made this a very stress free process for a first time buyer/recent college grad. I found them to be extremely courteous, considerate, and informative. I recommend anyone looking for a new vehicle to start at Principle Toyota! More

Best Exeperience Ever The whole process took less than 2 hours! Purchased a car for our 16 y/o daughter. We didn’t feel pressured at all. Thank you Erica & Peter for a p The whole process took less than 2 hours! Purchased a car for our 16 y/o daughter. We didn’t feel pressured at all. Thank you Erica & Peter for a pleasant experience! More

So EASY!!!! WOW We walked in with a vague idea of what we wanted and how much we wanted to pay and within 2 hours, we had a new car. Peter and Cassidy were so infor We walked in with a vague idea of what we wanted and how much we wanted to pay and within 2 hours, we had a new car. Peter and Cassidy were so informed and knowledgeable and made this experience a breeze. Thank you for your professionalism and I will definitely spread the word! More

Very pleasant buying experience with Kelly Fast I needed a car quickly and on the coldest day in Memphis I met Kelly at Principle Toyota. She was very patient and listened to my concerns and worked I needed a car quickly and on the coldest day in Memphis I met Kelly at Principle Toyota. She was very patient and listened to my concerns and worked to find me the perfect car that met all my needs. It was the easiest and most pleasant new car buying experience I've ever had. I will definitely recommend Kelly and Principle Toyota to anyone I know who needs a car. More

Treated Like Family This is my four vehicle with Principle Toyota; for the New Year, I decided to trade and purchase a 2018 Avalon. From their perspectives, Sandeep Soni, This is my four vehicle with Principle Toyota; for the New Year, I decided to trade and purchase a 2018 Avalon. From their perspectives, Sandeep Soni, Brandon Hoss, Chris Diltz, and Peter Bulter provided excellent attention to my individual purchase goals and fulfilled my expectations; I felt like family. Excellent care and professionalism was exemplified by each mentioned! More

Great experience Poh was very knowledgeable and helpful. I have bought several cars from Performance/Principle. This was by far the best experience I have had purchasi Poh was very knowledgeable and helpful. I have bought several cars from Performance/Principle. This was by far the best experience I have had purchasing a car. Thanks More