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Principle Toyota in Memphis
Memphis, TN
1,909 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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August 22, 2016
Excellent service and a happy customer. Came to the dealership to look at trading in a Mazda MX5 and purchase a larger vehicle due to an expanding family. Cassi was extremely helpful and pa Came to the dealership to look at trading in a Mazda MX5 and purchase a larger vehicle due to an expanding family. Cassi was extremely helpful and patient on an extremely hot day. For my trade in the dealership offered a thousand dollars more than the Mazda dealership that we have been using for the last 3 years, the rest was an easy decision. We now own a Prius which was sold at a fair price and we are very happy customers. Credit to our sales rep Cassi, who although was new to the job, gave great customer service and a happy buying experience. More
by Stuart
Employees Worked With
Cassidy Nealy (5 plus stars), Grant Bailey
August 17, 2016
Great experience! We had a great experience working with Cassidy Nealy at Principal. She was very helpful, and worked hard to get us a deal we could be happy with. She We had a great experience working with Cassidy Nealy at Principal. She was very helpful, and worked hard to get us a deal we could be happy with. She made our car buying experience enjoyable! Our new Rav4 Limited is a beautiful vehicle and has some fantastic options. Looking forward to driving it! More
by CMcMahan
Employees Worked With
Cassidy Nealy, David Handley, Buddy Carnett
August 16, 2016
Great deal good experience I got the car I wanted at a great price, and it was a pleasure to work with April Haynie who was very kind and helpful. I would highly recommend Princ I got the car I wanted at a great price, and it was a pleasure to work with April Haynie who was very kind and helpful. I would highly recommend Principle Toyota. More
by Toyota costomer
Employees Worked With
April Haynie
August 02, 2016
Great experience I enjoyed working with Jerry Melton in sales, Peter in financial affairs and Harvey Rosen. Mr. Melton was very personable and interested in making sur I enjoyed working with Jerry Melton in sales, Peter in financial affairs and Harvey Rosen. Mr. Melton was very personable and interested in making sure I was taken care of. Everyone was very attentive and gave great customer service. I have driven Toyota's for most of my life and glad I still do! More
by carman
Employees Worked With
Peter Butler, Jerry Melton, Harvey Rosen
August 02, 2016
I'm so happy April was so great. She really listens to her customers and tries to meet their needs. Everyone that I met at Principle Toyota exceeded my expectatio April was so great. She really listens to her customers and tries to meet their needs. Everyone that I met at Principle Toyota exceeded my expectations. Love my new car. More
by janet123
Employees Worked With
April, Walker Stahnke
July 31, 2016
Parts Gene knows his Toyota parts very well. He is Very helpful, very polite. I trust him to hand me parts I needed. I Never had an issue. Gene knows his Toyota parts very well. He is Very helpful, very polite. I trust him to hand me parts I needed. I Never had an issue. More
by Joco1968
Employees Worked With
Gene Brewer
July 30, 2016
It was a great. I purchased a 2016 Toyota Highlander and my experience at Principle Toyota was Awesome . My Sales Rep. Cassidy and the Financial staff and Manager hel I purchased a 2016 Toyota Highlander and my experience at Principle Toyota was Awesome . My Sales Rep. Cassidy and the Financial staff and Manager helped me with all of my needs and she explained all of the features of the vehicle to me and my family. It was one of the best experience I've had. Thanks a lot Cassidy and thumbs up to Principle Toyota. More
by Anthony. It was Awesome
Employees Worked With
Cassidy Nealy, Buddy Carnett, Chris Thompson
July 29, 2016
Laura Gibson Best salesperson in city. Bought two new trucks from her the other day. She is a class act. If you need a New Vehicle, you have to see Laura @ Princip Best salesperson in city. Bought two new trucks from her the other day. She is a class act. If you need a New Vehicle, you have to see Laura @ Principle. She is knowledgable and listens to what you want. None of this circus bull---- , like all the other dealers. Also, make sure Peter does the closing on your vehicle. Another Class Act! More
by Josh123
Employees Worked With
Laura Gibson, Peter Butler
July 26, 2016
Great Experience We received excellent service from Grant. He didn't haggle... just provided us his best deal and it really was a great deal. We would recommend Prin We received excellent service from Grant. He didn't haggle... just provided us his best deal and it really was a great deal. We would recommend Principle Toyota and will come back again. More
by SDahl
Employees Worked With
Grant Bailey
July 23, 2016
Complete liars. I called on a Thursday evening and made an offer on a Tundra and offered a deposit. The salesman Paris, because they were closing said I will call you I called on a Thursday evening and made an offer on a Tundra and offered a deposit. The salesman Paris, because they were closing said I will call you as soon as I get in at 8;30 and we'll take the deposit, but it's a done deal, nobody will get it. The next morning by 8:30 I had a rental car and hotel room booked to travel down Saturday morning to take delivery. By at 8:30 I looked up the truck on their website and they had it advertised at $45,883. Our price was negotiated at $47,468. At 8:30 Paris called and I told I'm ready for the deposit, but what's up with this price? The back peddling started. They said it was a mistake, and that didn't include the fine print dealer add on's etc. I asked him to talk to his manager and I understood and asked for $47,000 even because they were definitely charging a $499.50 charge irregardless. About an hour later an Aaron Brock, sales manager called. He went thru the mistake and said some guy from FEDEX was in all the time and was going to offer $48,000 and and the back peddling continued. So I went ahead and said Ok original deal $47,468 and he took my credit card and said the truck was marked sold and to go ahead and fill an APP out on line to get rolling. About an hour later I texted just to make sure he got my form and everything was good. I then get a text saying that he had a problem call him soon as I could. I called him and he claimed that one of his salespeople showed the truck with the FEDEX guy again and he then gave them full price and his owner Tom Lochner said, well he's here, so sale it. So from the owner to the the sales force are all dishonorable pieces of trash. I've never been lied to and screwed this bad on dealing with anything. If you deal with these greedy xxxxxxxx, watch your back and take some lube. Here's the kicker the idiots now have the truck online advertised at $46,883. I believe they made it all up to get a few extra bucks out of the truck. What an embarrassing bunch of morons. More
by Screwed Over and lied to
Employees Worked With
Todd Lochner, Aaron Brock, Grant Bailey, Paris Johnson
