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Principle Toyota in Memphis
Memphis, TN
1,906 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,906 reviews
August 02, 2016
Great experience I enjoyed working with Jerry Melton in sales, Peter in financial affairs and Harvey Rosen. Mr. Melton was very personable and interested in making sur I enjoyed working with Jerry Melton in sales, Peter in financial affairs and Harvey Rosen. Mr. Melton was very personable and interested in making sure I was taken care of. Everyone was very attentive and gave great customer service. I have driven Toyota's for most of my life and glad I still do! More
by carman
Employees Worked With
Peter Butler, Jerry Melton, Harvey Rosen
August 02, 2016
I'm so happy April was so great. She really listens to her customers and tries to meet their needs. Everyone that I met at Principle Toyota exceeded my expectatio April was so great. She really listens to her customers and tries to meet their needs. Everyone that I met at Principle Toyota exceeded my expectations. Love my new car. More
by janet123
Employees Worked With
April, Walker Stahnke
July 31, 2016
Parts Gene knows his Toyota parts very well. He is Very helpful, very polite. I trust him to hand me parts I needed. I Never had an issue. Gene knows his Toyota parts very well. He is Very helpful, very polite. I trust him to hand me parts I needed. I Never had an issue. More
by Joco1968
Employees Worked With
Gene Brewer
July 30, 2016
It was a great. I purchased a 2016 Toyota Highlander and my experience at Principle Toyota was Awesome . My Sales Rep. Cassidy and the Financial staff and Manager hel I purchased a 2016 Toyota Highlander and my experience at Principle Toyota was Awesome . My Sales Rep. Cassidy and the Financial staff and Manager helped me with all of my needs and she explained all of the features of the vehicle to me and my family. It was one of the best experience I've had. Thanks a lot Cassidy and thumbs up to Principle Toyota. More
by Anthony. It was Awesome
Employees Worked With
Cassidy Nealy, Buddy Carnett, Chris Thompson
July 29, 2016
Laura Gibson Best salesperson in city. Bought two new trucks from her the other day. She is a class act. If you need a New Vehicle, you have to see Laura @ Princip Best salesperson in city. Bought two new trucks from her the other day. She is a class act. If you need a New Vehicle, you have to see Laura @ Principle. She is knowledgable and listens to what you want. None of this circus bull---- , like all the other dealers. Also, make sure Peter does the closing on your vehicle. Another Class Act! More
by Josh123
Employees Worked With
Laura Gibson, Peter Butler
July 26, 2016
Great Experience We received excellent service from Grant. He didn't haggle... just provided us his best deal and it really was a great deal. We would recommend Prin We received excellent service from Grant. He didn't haggle... just provided us his best deal and it really was a great deal. We would recommend Principle Toyota and will come back again. More
by SDahl
Employees Worked With
Grant Bailey
July 23, 2016
Complete liars. I called on a Thursday evening and made an offer on a Tundra and offered a deposit. The salesman Paris, because they were closing said I will call you I called on a Thursday evening and made an offer on a Tundra and offered a deposit. The salesman Paris, because they were closing said I will call you as soon as I get in at 8;30 and we'll take the deposit, but it's a done deal, nobody will get it. The next morning by 8:30 I had a rental car and hotel room booked to travel down Saturday morning to take delivery. By at 8:30 I looked up the truck on their website and they had it advertised at $45,883. Our price was negotiated at $47,468. At 8:30 Paris called and I told I'm ready for the deposit, but what's up with this price? The back peddling started. They said it was a mistake, and that didn't include the fine print dealer add on's etc. I asked him to talk to his manager and I understood and asked for $47,000 even because they were definitely charging a $499.50 charge irregardless. About an hour later an Aaron Brock, sales manager called. He went thru the mistake and said some guy from FEDEX was in all the time and was going to offer $48,000 and and the back peddling continued. So I went ahead and said Ok original deal $47,468 and he took my credit card and said the truck was marked sold and to go ahead and fill an APP out on line to get rolling. About an hour later I texted just to make sure he got my form and everything was good. I then get a text saying that he had a problem call him soon as I could. I called him and he claimed that one of his salespeople showed the truck with the FEDEX guy again and he then gave them full price and his owner Tom Lochner said, well he's here, so sale it. So from the owner to the the sales force are all dishonorable pieces of trash. I've never been lied to and screwed this bad on dealing with anything. If you deal with these greedy xxxxxxxx, watch your back and take some lube. Here's the kicker the idiots now have the truck online advertised at $46,883. I believe they made it all up to get a few extra bucks out of the truck. What an embarrassing bunch of morons. More
by Screwed Over and lied to
Employees Worked With
Todd Lochner, Aaron Brock, Grant Bailey, Paris Johnson
July 20, 2016
17 camry my family has been driving toyota cars for a long time. this is the second car i have purchased from this dealership. the sales people where helpf my family has been driving toyota cars for a long time. this is the second car i have purchased from this dealership. the sales people where helpful and not pushy. the price was below what i had expected from all my research. the contractions did take long and had a pleasent conversation with the staff while it was being done. ill buy again from here but the cars last forever. More
by tallpaul1955
Employees Worked With
danny royle, Buddy Carnett, Kayla Bunch, Trace McGonagill
July 20, 2016
EXCELLENT SERVICE Performance Toyota has always given me great customer service with my Camry, and Shay Montgomery made my service visit a very pleasant one. She was i Performance Toyota has always given me great customer service with my Camry, and Shay Montgomery made my service visit a very pleasant one. She was interested in the customer, attentive and knowledgeable about what was going on with my car. She was also understanding about my need to keep costs down and did all she could to help me in that area. It's rare these days to get customer service like that. More
by Suzanne Campbell
Employees Worked With
Shay Montgomery
July 18, 2016
2016 Tundra TRD Pro This is my fifth Toyota, and this was the smoothest transaction ever! I live in Nashville and couldn't find the TRD Pro anywhere here. I found exact This is my fifth Toyota, and this was the smoothest transaction ever! I live in Nashville and couldn't find the TRD Pro anywhere here. I found exactly what I wanted at the Principle Toyota's website. I was introduced to Jimmy Rooker, and between texts and phone calls, we got this done over the phone. I then drove down the following Saturday to close the deal and pick up the truck. They also made me an offer on my current Tundra and bought it on the spot. Everyone was very professional, polite and knowledgeable. It was a terrific buying experience. No hassle, no crap, just straight up folks selling Toyotas. Richard Hadley was great as well. I think they sell 300 cars a month and now I see why. I highly recommend them! More
by Louis
Employees Worked With
Richard Hadley, Jimmy Rooker, Richard Hadley, Trace McGonagill
