Principle Toyota in Memphis

missteps There were several missteps on our service. Greg checked on a complaint of kncking when turning, it turned out to be the steering shaft needed to be r There were several missteps on our service. Greg checked on a complaint of kncking when turning, it turned out to be the steering shaft needed to be replaced. The part had to be ordered and it took our calling back to check to find out the part had been in for 1 1/2 weeks, but no one called. Greg got me scheduled quickly to be replaced. In taking the shuttle to work while my car was being repaired, I felt uneasy in the vehicle. I don't care if your driver wants to go 80mph on the interstate, but don't do it with me in the vehicle with little room to the car in front. I was very happy to step out of the vehicle and leave the experience behind me. The service was completed before I had asked and got a phone call from Greg to let em know. When i came to pick up the car, it was in back. The cashiers called someone to bring it to the front, I waited 15 minutes before going back in to see my keys still sitting on the counter. The cashiers apologized, but by then it really didn't make much of a difference. Service department should be on top of service; it wasn't this time. More

Shelton is a straight shooter I had a pleasant experience with some repairs to my car. I was given multiple options for how to deal with my repair, and I didn't feel like I was be I had a pleasant experience with some repairs to my car. I was given multiple options for how to deal with my repair, and I didn't feel like I was being pushed to something I didn't need or want. They did what I wanted them to do. Also, Shelton noticed my tire pressure was low and took care of it without even asking me. I'm happy and I'll be back when I need service again. More

very helpful !!!! everyone I encountered, in the service dept., was very friendly and very helpful. I will tell all my friends and family about the great service tha everyone I encountered, in the service dept., was very friendly and very helpful. I will tell all my friends and family about the great service that I have received from everyone at Toyota !!!! More

Professional Service Writer Shay is a very professional service adviser who always goes the extra step to insure complete and correct service on my Tundra. All my questions are Shay is a very professional service adviser who always goes the extra step to insure complete and correct service on my Tundra. All my questions are answered and suggestions made so that I can decide the course of action I want for my truck. Shay is friendly and treats everyone with equal courtesy and professionalism. My experiences have always been excellent and pain free with her help. Thanks again for the great service. More

Sandeep was fabulous We recently moved to Memphis and leased a Rav4 from Principle Toyota. Our experience with the process was smooth and pleasant thanks to Sandeep. He an We recently moved to Memphis and leased a Rav4 from Principle Toyota. Our experience with the process was smooth and pleasant thanks to Sandeep. He answered all our questions and was very helpful with our decision-making process. Richard was also pleasant and helpful and made the process easy to manage. More

Great place Greg was great and the whole team gets my vote. I will buy my next car at this dealership, highly recommend to all to visit here before buying Greg was great and the whole team gets my vote. I will buy my next car at this dealership, highly recommend to all to visit here before buying More

2013 Ford Escape Jimmy Rooker And Buddy Carnett was very professional and detail oriented. Jimmy show us cars he thought would fit our needs and budget. He worked ver Jimmy Rooker And Buddy Carnett was very professional and detail oriented. Jimmy show us cars he thought would fit our needs and budget. He worked very hard to obtain the vehicle that we chose and Buddy covered all of our warranty and extra options we could choose from. More

Great Service The turn around time was unbeliveable for an oil change. I would recommend this location to family, friends and relatives. They have a great team of The turn around time was unbeliveable for an oil change. I would recommend this location to family, friends and relatives. They have a great team of workers. More

great My experience is always great they really keep me informed with what is going on with my car what I need and don't I LOVE PRINCIPAL TOYOTA My experience is always great they really keep me informed with what is going on with my car what I need and don't I LOVE PRINCIPAL TOYOTA More

Too long for oil change I had an appointment at 11:30. I arrived at 11:15. Was told by the service adviser that it would be 1 hour to an hour and 15 minutes. The service w I had an appointment at 11:30. I arrived at 11:15. Was told by the service adviser that it would be 1 hour to an hour and 15 minutes. The service wasn't complete until 12:58. One hour and 30 minutes for a 30 minute job. Principle Toyota accepts "walk-ins" for service which creates longer wait times for customers that have appointments. Accepting walks-ins is understandable; however, causing a longer wait time for a customer that made an appointment is "just not right". At one time, I attempted a "walk-in" for service and was advised it would be 2-3 hours which is understandable for a customer that didn't have a previous appointment. Seems as tho Principle Toyota needs to pay more attention to customers who took the time to make an appointment for service. More