Principle Toyota in Memphis

Sandeep was fabulous We recently moved to Memphis and leased a Rav4 from Principle Toyota. Our experience with the process was smooth and pleasant thanks to Sandeep. He an We recently moved to Memphis and leased a Rav4 from Principle Toyota. Our experience with the process was smooth and pleasant thanks to Sandeep. He answered all our questions and was very helpful with our decision-making process. Richard was also pleasant and helpful and made the process easy to manage. More

Shelton is a straight shooter I had a pleasant experience with some repairs to my car. I was given multiple options for how to deal with my repair, and I didn't feel like I was be I had a pleasant experience with some repairs to my car. I was given multiple options for how to deal with my repair, and I didn't feel like I was being pushed to something I didn't need or want. They did what I wanted them to do. Also, Shelton noticed my tire pressure was low and took care of it without even asking me. I'm happy and I'll be back when I need service again. More

2013 Ford Escape Jimmy Rooker And Buddy Carnett was very professional and detail oriented. Jimmy show us cars he thought would fit our needs and budget. He worked ver Jimmy Rooker And Buddy Carnett was very professional and detail oriented. Jimmy show us cars he thought would fit our needs and budget. He worked very hard to obtain the vehicle that we chose and Buddy covered all of our warranty and extra options we could choose from. More

very helpful !!!! everyone I encountered, in the service dept., was very friendly and very helpful. I will tell all my friends and family about the great service tha everyone I encountered, in the service dept., was very friendly and very helpful. I will tell all my friends and family about the great service that I have received from everyone at Toyota !!!! More

Professional Service Writer Shay is a very professional service adviser who always goes the extra step to insure complete and correct service on my Tundra. All my questions are Shay is a very professional service adviser who always goes the extra step to insure complete and correct service on my Tundra. All my questions are answered and suggestions made so that I can decide the course of action I want for my truck. Shay is friendly and treats everyone with equal courtesy and professionalism. My experiences have always been excellent and pain free with her help. Thanks again for the great service. More

Too long for oil change I had an appointment at 11:30. I arrived at 11:15. Was told by the service adviser that it would be 1 hour to an hour and 15 minutes. The service w I had an appointment at 11:30. I arrived at 11:15. Was told by the service adviser that it would be 1 hour to an hour and 15 minutes. The service wasn't complete until 12:58. One hour and 30 minutes for a 30 minute job. Principle Toyota accepts "walk-ins" for service which creates longer wait times for customers that have appointments. Accepting walks-ins is understandable; however, causing a longer wait time for a customer that made an appointment is "just not right". At one time, I attempted a "walk-in" for service and was advised it would be 2-3 hours which is understandable for a customer that didn't have a previous appointment. Seems as tho Principle Toyota needs to pay more attention to customers who took the time to make an appointment for service. More

great My experience is always great they really keep me informed with what is going on with my car what I need and don't I LOVE PRINCIPAL TOYOTA My experience is always great they really keep me informed with what is going on with my car what I need and don't I LOVE PRINCIPAL TOYOTA More

Great Service The turn around time was unbeliveable for an oil change. I would recommend this location to family, friends and relatives. They have a great team of The turn around time was unbeliveable for an oil change. I would recommend this location to family, friends and relatives. They have a great team of workers. More

First time buyer I purchased a 2014 Toyota Corolla two days ago. Jason, my salesperson was very friendly and informative. Jason and the finance guys (Peter and Aaron) I purchased a 2014 Toyota Corolla two days ago. Jason, my salesperson was very friendly and informative. Jason and the finance guys (Peter and Aaron) made sure that I got the car I wanted at the price that I wanted. He made sure I knew exactly what was going on as he went back and forth. I love my new car, it fits me just like a glove. More

Service on 2008 Camry The service representative was very friendly. It was my first time to meet him, my other rep retired. I related to him what issues I was having with The service representative was very friendly. It was my first time to meet him, my other rep retired. I related to him what issues I was having with my car. I was picked up by a friend and Seth called me shortly after I left to tell me what service my car needed. I was unable to get my car that afternoon, due to a defective part, but the service rep offered me a rental car. I declined, because really didn't need one. I was then offered a ride to Collierville where I live. I got my car the next day, when the new part arrived. More