Principle Toyota in Memphis

basic service....oil change The best part of my visit was having an appointment. Shelton was extremely helpful and went above and beyond to make sure I was taken care of in a tim The best part of my visit was having an appointment. Shelton was extremely helpful and went above and beyond to make sure I was taken care of in a timely and professional manner. More

Service for my Avalon. I had a nail in my tire. The service representative was courteous and efficient. He explained the situation and had my car fixed quickly. I would defi I had a nail in my tire. The service representative was courteous and efficient. He explained the situation and had my car fixed quickly. I would definitely recommend them. More

customer service I was recently at Principle for routine care. But also had a problem with a piece on the side of the seat that was broken. This was the 2nd time this I was recently at Principle for routine care. But also had a problem with a piece on the side of the seat that was broken. This was the 2nd time this happened and the first time I went to a dealership much closer to my home. I figured warranty work could be done anywhere. Right? Well the service advisor took one look at the problem and informed me that it was not covered because it was caused by a "force of nature". I asked what, wind, rain, lighting? What force of nature was he referring to? Is there a load limit on the seat, should they have asked how much I weighted before selling me the car? I have had 3 other Toyotas and never had any problems with them. I actually weigh a few pounds less now than with the other cars. Naturally I was not looking forward to getting this fixed again. Was not sure if I was going to be refused because of the ole force of nature thing. The dealership close to my home that fixed it let me know that even if under warranty they would not fix again. When I arrived at Principle(which is where I purchased the car) I told Mr. Green what needed to be done. He looked at the part, checked my mileage and said "no problem, we may not have this part in stock but will order for you and call you when it arrives". It was wonderful. We did talk a little about adjusting my seat a little differently. He told me how long it would take to do the other work on the car and it was ready when he said it would be. Again wonderful experience. More

Most professional team in Memphis/Germantown With a great selection of new and used cars and an amazing staff I couldn't ask for a better experience when looking for a vehicle!! We have had many With a great selection of new and used cars and an amazing staff I couldn't ask for a better experience when looking for a vehicle!! We have had many cars over the years from Acuras (disappointing) to Mercedes Benz (Expensive Maintence) and I am so happy to be a pet of the Toyota family now (they even have free Maintence)!! Thank you all so much you have earned a customer for life... More

Good service, no wash, high price The service staff was friendly and responsive. They did not wash the car which I get at MB, BMW and Chevrolet when I get service. I felt like the pr The service staff was friendly and responsive. They did not wash the car which I get at MB, BMW and Chevrolet when I get service. I felt like the price of various service/parts was high. More

My experience It was efficient very timely and it was very comfortable sitting in the waiting room. I will recommend this service center to family and friends. It was efficient very timely and it was very comfortable sitting in the waiting room. I will recommend this service center to family and friends. More

your service staff just ''cant'' get any better ''GREAT'' The dealership has always been good and moving right up to ''GREAT''....we have bought two cars from them and will buy the third when the time come's The dealership has always been good and moving right up to ''GREAT''....we have bought two cars from them and will buy the third when the time come's....... More

Character of Service @ Principle Toyota Service Department. Principle Toyota has both courteous and professional service staff. They perform all of my required maintenance and warranty work on 2013 Avalon. Car Principle Toyota has both courteous and professional service staff. They perform all of my required maintenance and warranty work on 2013 Avalon. Car was ready, as promised, and they are great people to do business with! More

First maintenance service on our leased vehicle. The staff was courteous, thorough, attentive and overall very professional. We waited for our vehicle in a clean, comfortable, spacious room with amp The staff was courteous, thorough, attentive and overall very professional. We waited for our vehicle in a clean, comfortable, spacious room with ample seating for everyone. There were beverages available to us. The wait time was minor. We considered our visit a very pleasant one indeed. Thank you. More

Great My experience was great my service rep was great. My service request was completed in a timely manner. I was given an update of future services needed My experience was great my service rep was great. My service request was completed in a timely manner. I was given an update of future services needed alone with projected price which made it easier for me to plan for the repairs. More