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Principle Toyota in Memphis

Memphis, TN

4.8
1,913 Reviews
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7370 Winchester Road

Memphis, TN

38125

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Showing 1,913 reviews

August 17, 2015

5000 mile maintenance My appointment was at 8 a.m. Greg met me with a smile and a good morning. Since this was my first time, he showed me where the lounge was. I got my More

by mvickers
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Tyler
Aug 18, 2015 -

Principle Toyota in Memphis responded

We love to hear from our happy customers! Thank you for choosing Principle Toyota and making the trip to Memphis for your maintenance. It is wonderful to know Greg was helpful and courteous during your service visit. We look forward to helping you again in the future. If you have any questions or concerns before your next appointment, feel free to contact us.

August 17, 2015

15,000 maintenance service I called for my service and my car was attended to on a timely manner. I didn't have any issues while there the place was clean and plenty of refresh More

by JKARLISM
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Tyler
Aug 18, 2015 -

Principle Toyota in Memphis responded

Thank you for taking the time to leave us a review. Our team is happy to know you received friendly and timely service as well as enjoyed your experience with Greg. We look forward to serving you again in the future. If you have any questions or vehicle needs, please feel free to contact us.

August 15, 2015

Great Job I give this visit a FIVE STAR. I am always satisfied with Greg Tyler. I was so glad when he returned to Toyota and I hope he stay. More

by louraataylor
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Tyler
Aug 17, 2015 -

louraataylor responded

I would like to know how many days after you visit Toyota do you guys send out the surveys? I started with Toyota when they were on Mt. Moriah and with Bobby Tucker. And there have been several surveys that I have missed due to the fax that they had expired. I had purchased about FOUR Toyota Corolla's and I have never rated my sales person, and I have even missed some of my service surveys can we at least go back to when I purchased my 2011? I look forward to your reply Soon. I will be checking now daily. Thanks Loura Taylor

August 15, 2015

Excellent Car Buying Experience I came from Austin, TX to purchase a Lexus I saw advertised online at this delaership. It was a long journey from home but it was well worth it. There More

by Kennan04
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Todd Lochner, Mary McDaniel
Aug 18, 2015 -

Principle Toyota in Memphis responded

Kennan, we cannot thank you enough for making the trip to Memphis to work with us. We are so happy to know you had an excellent car buying experience and made it home safely to Austin. We hope you enjoy that new Lexus for many years and when it comes time for a new vehicle, you will choose to visit us again. If there's anything we can help you with, please feel free to contact us. Thank you for being part of the Principle Toyota family!

August 14, 2015

Oil change Great service from Bob but was a long wait time of almost 3 hrs for an oil change and a quick wash. Still glad it was as a compliment car wash More

by TAMMYNGUYEN6
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Frederick
Aug 18, 2015 -

Principle Toyota in Memphis responded

Thank you for providing us with feedback, Tammy. We are pleased to know you were given great service from Bob, but disappointed to hear you were not satisfied with the timeliness. We are continuously working to provide quick and efficient service. We hope you'll continue to choose Principle Toyota for all your service needs. Please let us know if there's any way we can help you.

August 14, 2015

confirms confidence in vehicle relaibility & cstmr service outstanding in & out... Greg personally made it all happen! could become a life-long customer....looking now at RAV 4 to test drive in near future. More

by blackbird2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Tyler
Aug 18, 2015 -

Principle Toyota in Memphis responded

Thank you for the great review! We love to hear from our happy customers. Our team is pleased to know you found the service to be outstanding and reliable. We hope to continuously keep these high standards and earn your loyalty as a life long customer. Please contact us or swing by the dealership whenever you're ready for the test drive! Thank you for choosing Principle Toyota.

August 14, 2015

Outstanding professional service David Sees is the associate I will request at all times. He is the one I have had complete trust issues with in regards to my car services. Top of th More

by TRAINSTOPS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Hadley, David Sees
Aug 18, 2015 -

Principle Toyota in Memphis responded

Thank you for taking the time to leave us a positive review! Our team is so pleased to know you have been so satisfied in your service with David. We always aim to be professional, courteous and good communicators. We look forward to serving you again soon. Please contact us if we can help you with any vehicle needs!

August 14, 2015

15K miles service Very professional staff, from phone appointment to turn around. Seth was very kind even helping me with some instructions to install some Toyota orig More

by LUIS.PABON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Seth Green
Aug 18, 2015 -

Principle Toyota in Memphis responded

Thank you for the positive review, Luis. We are happy to know everyone was professional and kind during your visit. We hope you'll continue to choose Principle Toyota for all your vehicle needs. Please contact us if there's anything we can help you with in the future.

August 14, 2015

Repairs I made an appointment for a repair and the service department did a great job. The service writer did a great job, ordered the part that I needed and More

by DFLOWERS48
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shelton Maben
Aug 18, 2015 -

Principle Toyota in Memphis responded

Thank you for the great review! We are happy to have you as a customer and know you were satisfied with your repairs. We look forward to helping you again with any of your vehicle needs. If you have any questions or concerns, we will be happy to help how we can.

August 13, 2015

2007 FJ Greg was great helped me on repairs and discounts with coupons. Service department is very clean and I like that you don't have to make an appointment More

by MOORE1005
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Tyler
Aug 18, 2015 -

Principle Toyota in Memphis responded

Thank you for telling us about your experience. We are happy to know you had great service with the help of Greg. We hope you'll continue to choose Principle Toyota for all your vehicle needs. If you ever have questions or concerns, feel free to contact us!

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