Principle Toyota in Memphis

Simple Oil Change My overall experience was good. The only issue I found was that it took two hours to complete a simple oil change. When scheduling the appointment, I My overall experience was good. The only issue I found was that it took two hours to complete a simple oil change. When scheduling the appointment, I was told that it would take 1-1 1/2 hours which is the reason my and my daughter stayed to wait. I understand that it was busy on a Saturday but I've never known it to take soo long for an oil change. More

courteous and efficient in over 20 years of dealing with the service department I can honestly say that not once in all that time have the staff been less than courteous, att in over 20 years of dealing with the service department I can honestly say that not once in all that time have the staff been less than courteous, attentive and efficient. It's so rare these days to hear of good service. I can think of innumerable businesses that would do well to emulate Performance Toyota, both in attitude and in efficiency. Keep up the excellent work. More

Satisfied Customer Prompted informed service, service writer was very thorough and professional. I would highly recommend this dealership for service and I would continu Prompted informed service, service writer was very thorough and professional. I would highly recommend this dealership for service and I would continue to take my vehicle there. More

Bob Frederick is the best and main reason I come here. I trust bob Frederick when he recommends doing repairs or services on my car. It is 11 yr old and I'm planning on keeping it a long time. And he make I trust bob Frederick when he recommends doing repairs or services on my car. It is 11 yr old and I'm planning on keeping it a long time. And he makes it good if a repair isn't done properly. I love the convenience of sat and the location and time. Bob is the best!! Trustworthy !!! More

Service Lisa Lin provided me with excellent service. She answered every question that I had in a respectable manner in terms of servicing my vehicle. I highly Lisa Lin provided me with excellent service. She answered every question that I had in a respectable manner in terms of servicing my vehicle. I highly recommend this service to anyone who is looking to purchase a vehicle. More

Pleasant experience The best place to get my oil change. I love the experience. The service advisor was very helpful. He answer all my questions. Thank you Principle Toyo The best place to get my oil change. I love the experience. The service advisor was very helpful. He answer all my questions. Thank you Principle Toyota!!! More

Courteous, promt and professional Always pleased with the service department at Principal Toyota. I appreciate the communication with David in service. Keeps be informed of progress Always pleased with the service department at Principal Toyota. I appreciate the communication with David in service. Keeps be informed of progress or any changes involved with my service. The shuttle service is certainly appreciated too. More

Service Lisa Li was very professional and cheerful. The service was performed in the time she estimated. I would recommend this dealership to anyone. Thank Lisa Li was very professional and cheerful. The service was performed in the time she estimated. I would recommend this dealership to anyone. Thank you. More

Lisa provided great customer service and timely results. Lisa met me at my scheduled time, provided prompt service and updated me on the condition of my vehicle. Lisa was very professional and provided excel Lisa met me at my scheduled time, provided prompt service and updated me on the condition of my vehicle. Lisa was very professional and provided excellent customer service with a smile. More

great service As usual David Sees took excellant care of me. Always goes above and beyond to help me. Makes me feel special. Nice when your a old lady. As usual David Sees took excellant care of me. Always goes above and beyond to help me. Makes me feel special. Nice when your a old lady. More