Principle Toyota in Memphis

My service experience 8/2015 The service dept told me that a bulb was out on my driver side mirror. I was having several other things fixed and thought it should be fixed too. W The service dept told me that a bulb was out on my driver side mirror. I was having several other things fixed and thought it should be fixed too. When I picked up my car, I was adjusting the mirror and it would not work. Had to wait another 30 minutes to have it fixed. Annoying. I did appreciate the car ride to the dealership to pick up my car. More

2007 FJ Greg was great helped me on repairs and discounts with coupons. Service department is very clean and I like that you don't have to make an appointment Greg was great helped me on repairs and discounts with coupons. Service department is very clean and I like that you don't have to make an appointment if you get it in early and leave it. More

Sienna service Honest and very prompt service. I have high customer service expectations and they have met them. I have been a customer for 4 years as well. Honest and very prompt service. I have high customer service expectations and they have met them. I have been a customer for 4 years as well. More

The perfect experience! I took my Chevy truck to toyota to have an alignment done because I heard they were the best, and I couldn't be happier! Josh was the tech who did the I took my Chevy truck to toyota to have an alignment done because I heard they were the best, and I couldn't be happier! Josh was the tech who did the work and I think my truck drives straighter now then it did new! More

Excellent Sandeep Soni was very knowledgeable, patient and helpful. We actually enjoyed our experience of buying two cars at the same time. Everyone we met was Sandeep Soni was very knowledgeable, patient and helpful. We actually enjoyed our experience of buying two cars at the same time. Everyone we met was very friendly and helpful. Thank you More

Simple Oil Change My overall experience was good. The only issue I found was that it took two hours to complete a simple oil change. When scheduling the appointment, I My overall experience was good. The only issue I found was that it took two hours to complete a simple oil change. When scheduling the appointment, I was told that it would take 1-1 1/2 hours which is the reason my and my daughter stayed to wait. I understand that it was busy on a Saturday but I've never known it to take soo long for an oil change. More

courteous and efficient in over 20 years of dealing with the service department I can honestly say that not once in all that time have the staff been less than courteous, att in over 20 years of dealing with the service department I can honestly say that not once in all that time have the staff been less than courteous, attentive and efficient. It's so rare these days to hear of good service. I can think of innumerable businesses that would do well to emulate Performance Toyota, both in attitude and in efficiency. Keep up the excellent work. More

Satisfied Customer Prompted informed service, service writer was very thorough and professional. I would highly recommend this dealership for service and I would continu Prompted informed service, service writer was very thorough and professional. I would highly recommend this dealership for service and I would continue to take my vehicle there. More

Bob Frederick is the best and main reason I come here. I trust bob Frederick when he recommends doing repairs or services on my car. It is 11 yr old and I'm planning on keeping it a long time. And he make I trust bob Frederick when he recommends doing repairs or services on my car. It is 11 yr old and I'm planning on keeping it a long time. And he makes it good if a repair isn't done properly. I love the convenience of sat and the location and time. Bob is the best!! Trustworthy !!! More

Service Lisa Lin provided me with excellent service. She answered every question that I had in a respectable manner in terms of servicing my vehicle. I highly Lisa Lin provided me with excellent service. She answered every question that I had in a respectable manner in terms of servicing my vehicle. I highly recommend this service to anyone who is looking to purchase a vehicle. More