Principle Toyota in Memphis

Simple Oil Change My overall experience was good. The only issue I found was that it took two hours to complete a simple oil change. When scheduling the appointment, I My overall experience was good. The only issue I found was that it took two hours to complete a simple oil change. When scheduling the appointment, I was told that it would take 1-1 1/2 hours which is the reason my and my daughter stayed to wait. I understand that it was busy on a Saturday but I've never known it to take soo long for an oil change. More

Service Lisa Li was very professional and cheerful. The service was performed in the time she estimated. I would recommend this dealership to anyone. Thank Lisa Li was very professional and cheerful. The service was performed in the time she estimated. I would recommend this dealership to anyone. Thank you. More

great service As usual David Sees took excellant care of me. Always goes above and beyond to help me. Makes me feel special. Nice when your a old lady. As usual David Sees took excellant care of me. Always goes above and beyond to help me. Makes me feel special. Nice when your a old lady. More

Great Service I had a very good experience with the service department. The gentleman that help me was very nice and concern. He was very attentive. He made me feel I had a very good experience with the service department. The gentleman that help me was very nice and concern. He was very attentive. He made me feel like I was his only customer. More

I had a great experience. Great staff! I have a 2008 Toyota FJ Cruiser. My back door would not lock. Seth Green explained what was happening with the lock. He explained that the part needed I have a 2008 Toyota FJ Cruiser. My back door would not lock. Seth Green explained what was happening with the lock. He explained that the part needed to be ordered. For a temporary resolution the mechanic locked the door - meaning that I would not be able to open the door. That was fine because I would rather have it locked than open. The part was ordered on Monday. Thursday the new lock was placed and my door lock is working again. I can lock manually or with the key remote. This happened just in time for my church health fair. I can now open and closed my door as needed. Great job!!! Thank you Seth and his team members!!!!!!?? More

Good Ole Fashion Customer Service Mr. Green was/is a polite person. He was honest and very informative. The process was pleasant, and quick. I enjoyed, Mr. Green's funny sense of humor Mr. Green was/is a polite person. He was honest and very informative. The process was pleasant, and quick. I enjoyed, Mr. Green's funny sense of humor. More

Outstanding service keep up the great work - always a pleasure to work with you. Professional approach and very knowledgeable team. Service times very quick though pricin keep up the great work - always a pleasure to work with you. Professional approach and very knowledgeable team. Service times very quick though pricing can be improved More

Oil change Got an appointment the day I called. Both the scheduling lady and service manager were attentive, polite and very helpful. The assistant manager broug Got an appointment the day I called. Both the scheduling lady and service manager were attentive, polite and very helpful. The assistant manager brought to my attention some voluntary corrections that were available for my car. The service was done promptly and a little faster than the estimated time. The waiting room as very comfortable. This is consistent with my past experience with Performance More

A "Valued Customer"! As usual, David Sees, called me right back and left a message as to time I could have the oil changed in my 2001 Camry using the coupon for the serv As usual, David Sees, called me right back and left a message as to time I could have the oil changed in my 2001 Camry using the coupon for the service that helps a 87 year old to maintain the car. David has been doing this for me through change of location and now change of name of the dealership. The service is always prompt - I just stay and wait on my car to be serviced, enjoying the friendliness in the waiting room and drinking coffee and eating popcorn provided. David lists the additional services that I need as to which is most important and I have these services done as I have the money to do so. I thank him for making an 87 year old feel like a "valued customer" although I can't always have the service I would like right then. More

My experience. Bob Frederick began taking care of our Camrys in 1992. I trust him completely. The service is always very efficient, clean, polite and friendly. Thank Bob Frederick began taking care of our Camrys in 1992. I trust him completely. The service is always very efficient, clean, polite and friendly. Thank you. More