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Principle Toyota in Memphis

Memphis, TN

4.8
1,913 Reviews
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7370 Winchester Road

Memphis, TN

38125

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Showing 1,914 reviews

July 31, 2015

Good service, no wash, high price The service staff was friendly and responsive. They did not wash the car which I get at MB, BMW and Chevrolet when I get service. I felt like the pr More

by Dwtoyota
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Frederick
Aug 04, 2015 -

Principle Toyota in Memphis responded

Thank you for the review. We are appreciative of all feedback, both positive and negative, as this is how we as a dealership make improvements. We are pleased to know you were satisfied with your service and our team members were friendly. We are however, disappointed to know you were not satisfied with the price and not receiving a car wash. We are always working hard as a dealership to be better and value your suggestions.

July 31, 2015

Great My experience was great my service rep was great. My service request was completed in a timely manner. I was given an update of future services needed More

by GEEGEE67
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Tyler
Aug 02, 2015 -

Principle Toyota in Memphis responded

We are so pleased to hear that you had a great experience and service representative. Thank you for taking the time to let us know about your experience here. We are always looking for ways to make our service even better, so we appreciate the feedback. See you for your next service appointment! As always, feel free to contact us at anytime should you have questions or concerns about your vehicle.

July 30, 2015

My experience It was efficient very timely and it was very comfortable sitting in the waiting room. I will recommend this service center to family and friends. More

by jsimmo14
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Frederick
Aug 02, 2015 -

Principle Toyota in Memphis responded

Thank you for the recommendation and taking the time to provide us with positive feedback. We are pleased to hear you experienced efficient, timely service. We look forward to serving you again in the future. If you ever have questions about your vehicle or the services we offer, feel free to contact us.

July 30, 2015

your service staff just ''cant'' get any better ''GREAT'' The dealership has always been good and moving right up to ''GREAT''....we have bought two cars from them and will buy the third when the time come's More

by danmem09
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Aug 02, 2015 -

Principle Toyota in Memphis responded

What wonderful feedback to hear, thank you! We are pleased to hear that you have been continuously satisfied by your service and seeing consistent improvement. We are thankful to have you as a loyal customer. We will see you for your first service appointment and if you ever have questions about your vehicles, we'd be happy to help!

July 30, 2015

Service Great service, the personal as always great and Cortesy from all people, I truly recommend principle Toyota . Excellent team that make you feel lik More

by sotelojuan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Aug 02, 2015 -

Principle Toyota in Memphis responded

Thank you for the great review! We love to hear from our happy customers. It is wonderful to know that you have experienced courteous service from all team members. We look forward to serving you again soon on your next maintenance appointment or vehicle purchase. Feel free to contact us at anytime if you have any questions about your vehicle!

July 30, 2015

First maintenance service on our leased vehicle. The staff was courteous, thorough, attentive and overall very professional. We waited for our vehicle in a clean, comfortable, spacious room with amp More

by burrus05
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andy (?), Greg Tyler
Aug 02, 2015 -

Principle Toyota in Memphis responded

Thank you for leaving us a positive review and for choosing us for your service needs. We love to hear from our happy customers! We are so pleased to know you experienced attentive, professional and kind team members; we always aim to provide such service. We look forward to seeing you on your next service appointment. If you have any questions in the meantime, feel free to contact us.

July 30, 2015

Character of Service @ Principle Toyota Service Department. Principle Toyota has both courteous and professional service staff. They perform all of my required maintenance and warranty work on 2013 Avalon. Car More

by JGAJ007
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Bob Frederick
Aug 02, 2015 -

Principle Toyota in Memphis responded

Thank you for taking the time to leave us a great review. We are so pleased to know we have met the standard of service we aim for. It is great to hear you've experienced courteous and professional staff and were satisfied with your service. We hope your Avalon is back in tip top shape. If you ever have any questions or vehicle needs, please contact us or stop by the dealership.

July 29, 2015

scheduled service Had 15,000 mile service performed. Was in and out in 45 minutes Very easy to schedule. I would highly recommend the service department at Performan More

by jjustis2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Tyler
Jul 31, 2015 -

Principle Toyota in Memphis responded

Thank you for the recommendation. We are so glad to hear you were satisfied with your experience. We aim to provide all of our customers with professional and timely service. We hope to see you for your next service appoint and as always, if you have any questions or concerns, we will be happy to help!

Jul 31, 2015 -

Principle Toyota in Memphis responded

Thank you for the recommendation. We are so glad to hear you were satisfied with your experience. We aim to provide all of our customers with professional and timely service. We hope to see you for your next service appoint and as always, if you have any questions or concerns, we will be happy to help!

Jul 31, 2015 -

Principle Toyota in Memphis responded

Thank you for the recommendation. We are so glad to hear you were satisfied with your experience. We aim to provide all of our customers with professional and timely service. We hope to see you for your next service appoint and as always, if you have any questions or concerns, we will be happy to help!

July 29, 2015

Oil Change and Check on car hesitation Everyone was very nice and helpful!!! Car did not hesitate when going for a test drive with technician so still has some hesitation when accelerating More

by BPALLER1
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Greg Tyler
Aug 02, 2015 -

Principle Toyota in Memphis responded

Thank you for the feedback. We are so glad to hear that you found everyone to be pleasant and helpful during your visit. We hope that you are satisfied with your car service, but if you are still experiencing issues, please contact our Service Manager Tracy Tate at 901-758-4040 so we can get this fixed for you!

July 29, 2015

Excellent service keep up the good work I will continue to have all my repairs and service work done at you dealership. Always fast and friendly. I was advised it would be and hour and half More

by GARY.DARNELL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Tyler
Jul 31, 2015 -

Principle Toyota in Memphis responded

Gary, thank you for the review! We are so pleased to hear you were provided timely and excellent service. We look forward to seeing you for your next visit!

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