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Principle Toyota in Memphis
Memphis, TN
1,904 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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February 13, 2014
This is my second lease and my 4th vehicle purchase and I have worked with Sam on the last two vehicles. He works hard to keep me a happy customer and coming back to Performance Toyota. Sam gets me in and ou have worked with Sam on the last two vehicles. He works hard to keep me a happy customer and coming back to Performance Toyota. Sam gets me in and out and the buying process does not take all day. Thanks Sam for a job well done. More
by donnako
February 13, 2014
My wife and I visited Performance Toyota to look at a used 2013 Camry that I had seen on their website. Visiting a car dealership is not my idea of a fun afternoon. I located the car easily on the deal used 2013 Camry that I had seen on their website. Visiting a car dealership is not my idea of a fun afternoon. I located the car easily on the dealership lot and Mr. Wooten, salesman, approached us as we were looking it over. He was very friendly and straightforward. The whole process took about 3 hours and the dealership was fairly busy that afternoon. My attempt at price negotiation was not successful but the end price was fair and below blue book. Less would have been better as it always is. We planned to pay 2/3 cash and had arranged to finance the remaining 1/3 through our bank but Steve and the Finance Manager, Aaron, offered to match the our 1.79% rate if we financed through Toyota. We agreed to do this in order to avoid having to go to the bank and do paperwork, etc. They let us take the car home and bring a check back the next day which was refreshingly unexpected. My only regret is agreeing to by the car and paying for it before having the front bumper cleaned of bug residue and buffed out. We were told this would be done before leaving the dealership and it wasn't. Mr. Wooten did offer detailing services if we wanted to bring it back later in the week. Hopefully, this will happen but I will not be surprised if it doesn't. I didn't like being offered a bunch of expensive "add-ons" during the paperwork process. If I want them, I'll ask. We did purchase an extended warranty as we bought a USED car and were given a discount on that. I'd rate the whole experience as GOOD. For me to rate Excellent the car would need to have been $500 less than we paid or the warranty just thrown in as part of the deal. The cleaning and buffing would need to have been done before we left the lot as we were told and the car should have had a full tank of gas rather then just a half tank when we left. More
by tikabear
Employees Worked With
Steve Wooten
February 12, 2014
Thank you Shay Montgomery in the Service Department. You far exceeded by expectations. I have never dealt with anyone as professional as you. You answered all my questions before I asked them. You went way far exceeded by expectations. I have never dealt with anyone as professional as you. You answered all my questions before I asked them. You went way over the top. I can not thank you enough. I will be back. What a wonderful experience. Many thanks! More
by peggratts
Employees Worked With
Shay Montgomery
February 08, 2014
My service was as good as it has always been. They have been excellent at making sure that my cars are always on good working order and always ready to go. This is very important to me since I do not like been excellent at making sure that my cars are always on good working order and always ready to go. This is very important to me since I do not like having to have the car serviced before traveling with my dogs. More
by TerrierLady
February 03, 2014
David Sees offered me exceptional service and explained everything to me. I bought my first Camry from Performance but had a horrible experience trying to purchase my 2nd one from you. I was a little hes everything to me. I bought my first Camry from Performance but had a horrible experience trying to purchase my 2nd one from you. I was a little hesitant to have my service performed there. I am so glad I did and that David Sees was my service advisor. You need some David Sees in the sales department. More
by ginyliny
Employees Worked With
David Sees
February 02, 2014
I highly recommend the service department at Performance Toyota! I worked with Jeff Wilkes in the sales department to lease a new Sienna and found the process effortless and efficient. The sales team was fa Toyota! I worked with Jeff Wilkes in the sales department to lease a new Sienna and found the process effortless and efficient. The sales team was fair in their pricing/offers and extremely friendly. I felt welcomed and appreciated, which makes the sale process worthwhile. Buying a new car can be stressful, but not at Performance Toyota. Thank you, Performance and Jeff Wilkes. More
by bridge323
January 28, 2014
David was a very informative and courteous employee. He explained my service for that day. Also told me my wait would not be long because I had made an appointment. At the completion explained about the ne explained my service for that day. Also told me my wait would not be long because I had made an appointment. At the completion explained about the next service and Thanked me for coming in. Thanks David for pleasant experience. More
by glendalaney
Employees Worked With
David Sees
January 25, 2014
I came in for an oil change and tire rotation. Service was very quick and even repaired a recall that was outstanding on my Highlander. I drove a new vehicle while I was waiting and the salesman wasn't p was very quick and even repaired a recall that was outstanding on my Highlander. I drove a new vehicle while I was waiting and the salesman wasn't pushy but offered great knowledge about the vehicle. Definitely recommend for all your Toyota needs! More
by Foster930
January 25, 2014
Due to great service I received when I brought my wife's Lexus in for service just a few weeks ago, I decide to bring my Sequoia in for service. I was so impressed with my experience with working wit wife's Lexus in for service just a few weeks ago, I decide to bring my Sequoia in for service. I was so impressed with my experience with working with David Sees during the service for my wife's car that I requested him to work with for the service of my Sequoia. I found David to be professional, efficient , courteous , and honest. I was also impressed with the staff in the service area who were eager to insure I was being help. Thanks! More
by ewgrayjr
Employees Worked With
David Sees
