Principle Toyota in Memphis

I had a great experience. Great staff! I have a 2008 Toyota FJ Cruiser. My back door would not lock. Seth Green explained what was happening with the lock. He explained that the part needed I have a 2008 Toyota FJ Cruiser. My back door would not lock. Seth Green explained what was happening with the lock. He explained that the part needed to be ordered. For a temporary resolution the mechanic locked the door - meaning that I would not be able to open the door. That was fine because I would rather have it locked than open. The part was ordered on Monday. Thursday the new lock was placed and my door lock is working again. I can lock manually or with the key remote. This happened just in time for my church health fair. I can now open and closed my door as needed. Great job!!! Thank you Seth and his team members!!!!!!?? More

Outstanding service keep up the great work - always a pleasure to work with you. Professional approach and very knowledgeable team. Service times very quick though pricin keep up the great work - always a pleasure to work with you. Professional approach and very knowledgeable team. Service times very quick though pricing can be improved More

Good Ole Fashion Customer Service Mr. Green was/is a polite person. He was honest and very informative. The process was pleasant, and quick. I enjoyed, Mr. Green's funny sense of humor Mr. Green was/is a polite person. He was honest and very informative. The process was pleasant, and quick. I enjoyed, Mr. Green's funny sense of humor. More

My experience. Bob Frederick began taking care of our Camrys in 1992. I trust him completely. The service is always very efficient, clean, polite and friendly. Thank Bob Frederick began taking care of our Camrys in 1992. I trust him completely. The service is always very efficient, clean, polite and friendly. Thank you. More

Oil change Got an appointment the day I called. Both the scheduling lady and service manager were attentive, polite and very helpful. The assistant manager broug Got an appointment the day I called. Both the scheduling lady and service manager were attentive, polite and very helpful. The assistant manager brought to my attention some voluntary corrections that were available for my car. The service was done promptly and a little faster than the estimated time. The waiting room as very comfortable. This is consistent with my past experience with Performance More

A "Valued Customer"! As usual, David Sees, called me right back and left a message as to time I could have the oil changed in my 2001 Camry using the coupon for the serv As usual, David Sees, called me right back and left a message as to time I could have the oil changed in my 2001 Camry using the coupon for the service that helps a 87 year old to maintain the car. David has been doing this for me through change of location and now change of name of the dealership. The service is always prompt - I just stay and wait on my car to be serviced, enjoying the friendliness in the waiting room and drinking coffee and eating popcorn provided. David lists the additional services that I need as to which is most important and I have these services done as I have the money to do so. I thank him for making an 87 year old feel like a "valued customer" although I can't always have the service I would like right then. More

I went in for a 10,000 mile maintence service. It went very well, I was in and out in the time that was quoted to me. They staff was very nice. I was satisfied and will return for my next service c It went very well, I was in and out in the time that was quoted to me. They staff was very nice. I was satisfied and will return for my next service check. CR More

Better late than never... I had let my regular maintenance on my Avalon slip while I was in a travel mode for work. However, when I did show up (without an appointment) for my I had let my regular maintenance on my Avalon slip while I was in a travel mode for work. However, when I did show up (without an appointment) for my maintenance check up the folks at Principle Toyota's service department not only walked me through the care options I needed to make but also let me know what to expect the next time I come in for continuing regular maintenance. Ms. Li was most helpful in making this happen. More

Review from Babu Thomas I have two Toyota vehicles and I always go to Principle Toyota (PT) and use specifically David Sees for my service needs if he is available. Due to a I have two Toyota vehicles and I always go to Principle Toyota (PT) and use specifically David Sees for my service needs if he is available. Due to an emergency situation I went to a different service station as my Sienna van developed some AC issues. They said the AC compressor is not working and gave me an estimate. Yesterday (08/05/15) I went to PT for a second opinion and it is proved that my doubt was true. PT confirmed that there is no problem with AC system although they found some other issues that might have affected the AC performance. Although PT is little bit expensive than other service stations, I like to use them because of their quality and trustworthiness. Babu Thomas More

THE BEST!!!!! This was the best experience I have ever had buying a car. The staff was great. Please go and let them help with your car buying needs. They are the b This was the best experience I have ever had buying a car. The staff was great. Please go and let them help with your car buying needs. They are the best!!!!!! More