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Principle Toyota in Memphis
Memphis, TN
1,972 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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August 28, 2024
Did the window tainting poorly after purchasing the car. Scratched the car door while doing the same. Did not detail the outer side of the car properly before handing me the car. They do not care about the Scratched the car door while doing the same. Did not detail the outer side of the car properly before handing me the car. They do not care about the customer after car is sold. Very poor experience. More
by phbdvz
Employees Worked With
Trey Alston
August 27, 2024
I highly recommend asking for Shelton as your service advisor. He was honest, fair positive and a true professional. From the moment I drove in to the moment I picked up my car he made sure my experience advisor. He was honest, fair positive and a true professional. From the moment I drove in to the moment I picked up my car he made sure my experience went seamlessly. He didn't miss a beat, followed through with his promises and even made the experience fun. An absolute class act. I will book with Shelton from now on. More
by Penn
Employees Worked With
Shelton Maben
August 05, 2024
Everyone went above and beyond from my first phone call to provide me with excellent service!!! Ciara and Marcus were both wonderful! I would recommend this dealership to everyone! This dealership is top n to provide me with excellent service!!! Ciara and Marcus were both wonderful! I would recommend this dealership to everyone! This dealership is top notch!!! More
by LoveWarriorJC
Employees Worked With
Ciara. And Marcus
August 04, 2024
Not a great experience. I received a recall notice so I made an appointment. When I arrived, I was told it would take 4-5 hours to even look at the vehicle and determine if I received a recall notice so I made an appointment. When I arrived, I was told it would take 4-5 hours to even look at the vehicle and determine if I need the recall and that they didn’t have the parts. The guy who helped me said that I needed an oil change since I was there. I asked if it was covered under my warranty and he said it was. As it turns out, I did not need an oil change since it had only been 2,000 miles and it wasn’t covered. They charged me over $100 and simply said he was mistaken. I feel misled and that my trusting nature was taken advantage of. More
by hlavenue1
Employees Worked With
Joshua
