Principle Toyota in Memphis

All we can say about Performance Toyota is "wow!" We called them ahead of time to see if we could come check out a car we saw on their website, and when we got there it was pulled out front wa "wow!" We called them ahead of time to see if we could come check out a car we saw on their website, and when we got there it was pulled out front waiting for us. Immediately, we were treated to a lengthy test drive and told all about the car's awesome features. It is obvious that the staff at Performance Toyota really know about the cars they sell. After deciding that we loved it, Jimmy got our information, crunched the numbers, and came back with a note based on what we told him our financial limits were-no haggling-no salesman talk-just realistic results. This was out second purchase from Performance Toyota as we are starting a family and needed a bigger vehicle. I truly feel that Jimmy and the Performance Toyota staff really listened to our needs and then does everything they can to meet them. It's obvious they care and we knew we wanted to work with Jimmy again. Not your typical car salesman-personable, down-to-earth, and real. Since buying our car 5 days ago, I have received two emails and two phone calls to see how I'm loving my new car-now that's customer service! Jimmy and Performance Toyota deserve nothing less than 5 stars and I think we've found our dealership for life. Thanks again guys! More

I could not be more happy with my car-buying experience at Performance Toyota. Having looked for weeks at several other brands of cars and at several other dealerships (who doesn't do that when buying a n at Performance Toyota. Having looked for weeks at several other brands of cars and at several other dealerships (who doesn't do that when buying a new car??), Performance Toyota was simply a breath of fresh air. Ron Kelley was my initial salesperson who was so patient and answered every question I threw at him. There was absolutely no pressure but he let it be known that he was available 24/7 if I had any additional questions. Having finally made my decision (oh, that was an exhausting process!) to purchase my new 2012 Highlander I came back to Performance Toyota and Ron was off that day. So, we were introduced to Jimmy Rooker. Jimmy picked up right where Ron left off. He guided us through the entire process with professionalism, ease and humor. He made sure we were 100% happy and satisfied with every aspect of our purchase. My bottom line....Ron, Jimmy and Performance Toyota far exceeded other dealerships (and believe me, there were many) in customer service, price and overall experience. More

Mr. Gaines exceeded our expectations in assisting us to purchase a new Toyota. Very professional and patient. Dealer employees were very friendly.We already service our other Toyota there. Extremely positi purchase a new Toyota. Very professional and patient. Dealer employees were very friendly.We already service our other Toyota there. Extremely positive experience. I do not usually write reviews. Highly recomend based on our experience. More

David Sees, Asst. Service Manager, has always been great when I go in for service. Have never felt like he was pushing any service that I did not need. Explains what is being done and what/why he recommends when I go in for service. Have never felt like he was pushing any service that I did not need. Explains what is being done and what/why he recommends. Never had a problem about quality of work performed and I've now traded in my 1999 Honda Accord for a 2009 Tacoma, partly because of the Toyota quality and the other, I know I can trust David and this dealership when I do have to come in for service. More

I brought my 2010 hatchback yaris from these guys in july. My experience was absolutely fantastic. I did a credit application on line and with in 24hours I was contacted and was approved (^_^). My sales july. My experience was absolutely fantastic. I did a credit application on line and with in 24hours I was contacted and was approved (^_^). My salesman MR ERIC PATTON was great. He didn't pressure me at all I knew what I wanted before I got there but he let me test drive other cars just in case. The yariscar. Was justI right for me. Not to mention the great price and mileage i got on dthe car. They worked around my income and age. They even gave me other options so I could lower my interest rate. I had a wonderful experience here and I ggreatly recommend them. They were the best dealership I visited in my process of buying my new car. Since my purchase I've received several calls from mr Patton to see how it was going with my new ride. I totally love these guys I plan to return and also refer everybody to Toyota. And don't forget to ask for that MR ERIC PATTON. More

This was my first experience buying a car and I must say it was an awesome experience. My salesman, Eric, was the best!! He was very knowledgable of the car and ALL it's features! Not only was the buying ex it was an awesome experience. My salesman, Eric, was the best!! He was very knowledgable of the car and ALL it's features! Not only was the buying experience great, but the post purchase service was/is unbeatable! I highly reccommend Performace Toyota!! More

Overall my experience was good. Initially I received the expected high price quote with all the extra's the dealership tries to include in the price. Once they realized I had done my home work, that I new b expected high price quote with all the extra's the dealership tries to include in the price. Once they realized I had done my home work, that I new both the expected discount and the bottom line price the truck should sell for, everything was OK. I paid exactly what I expected and therefore had an overall good experience. More

From our first call about a web advertised used vehicle to 24 hours later driving off the lot Everything was handled smoothly and professionally with a friendly smile. We were from out of town and were gui to 24 hours later driving off the lot Everything was handled smoothly and professionally with a friendly smile. We were from out of town and were guided to the dealership. Having our salesperson's cell number was convenient since some of this was done long distance. More

excelent customer service, knowledge of the product we was looking for, she was able to manage our budget an expedited way, we are going to recomend with other friends was looking for, she was able to manage our budget an expedited way, we are going to recomend with other friends More