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Principle Toyota in Memphis

Memphis, TN

4.8
1,914 Reviews
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7370 Winchester Road

Memphis, TN

38125

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Showing 1,914 reviews

September 02, 2012

I recently bought a car from Performance Toyota and was appalled by the experience. The sales staff lied about the Bluetooth capabilities of the 2012 Avalon in order to sell the car to me, with the full kn More

by nevertoyota
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Sam, Lamont, Harvey, Andrew
Sep 23, 2012 -

nevertoyota responded

It's me again. After posting several negative reviews and writing to Corporate Toyota, I received my call from Performance Toyota! This time they dealt with me fairly and fixed the problem by swapping my car with a different one. I agreed to pay for the navigation system in the new car and Performance Toyota agreed to take my car back without doing a trade in. I think Performance Toyota has learned its lesson and it no longer deserves my negative review. Let this be a lesson to all car salesmen and car buyers: understand the technology in a car before make a deal!

August 24, 2012

Mr. Gaines exceeded our expectations in assisting us to purchase a new Toyota. Very professional and patient. Dealer employees were very friendly.We already service our other Toyota there. Extremely positi More

by FHawk
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danny Gaines
August 20, 2012

David Sees, Asst. Service Manager, has always been great when I go in for service. Have never felt like he was pushing any service that I did not need. Explains what is being done and what/why he recommends More

by pjifman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Sees, David Sees
August 18, 2012

I brought my 2010 hatchback yaris from these guys in july. My experience was absolutely fantastic. I did a credit application on line and with in 24hours I was contacted and was approved (^_^). My sales More

by lily.prettysmile
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric patton
August 11, 2012

This was my first experience buying a car and I must say it was an awesome experience. My salesman, Eric, was the best!! He was very knowledgable of the car and ALL it's features! Not only was the buying ex More

by DeniseRCole
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Patton
August 08, 2012

Overall my experience was good. Initially I received the expected high price quote with all the extra's the dealership tries to include in the price. Once they realized I had done my home work, that I new b More

by mlambert453
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Leon
August 06, 2012

excelent customer service, knowledge of the product we was looking for, she was able to manage our budget an expedited way, we are going to recomend with other friends More

by vcalvo24
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Laura Gibson
August 06, 2012

From our first call about a web advertised used vehicle to 24 hours later driving off the lot Everything was handled smoothly and professionally with a friendly smile. We were from out of town and were gui More

by smilepgreen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Rooker
August 06, 2012

I bought my second Toyota a Camry and I am so thrilled to be driving such a wonderful and safe car. I really took my time deciding what I wanted and Steve Wooten was so patient and tried really hard to get t More

by nursejessicas
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Wooten
July 27, 2012

Overall, it was a very good experience. The employees were very friendly, making my first-time toyota experience very memorable. The dealership was very efficient, and I was done and had my new car after More

by shirazn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Kinnare
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