
Principle Toyota in Memphis
Memphis, TN
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I recently bought a car from Performance Toyota and was appalled by the experience. The sales staff lied about the Bluetooth capabilities of the 2012 Avalon in order to sell the car to me, with the full kn appalled by the experience. The sales staff lied about the Bluetooth capabilities of the 2012 Avalon in order to sell the car to me, with the full knowledge that Bluetooth was an essential feature that I needed to have in the car. When I tried to get the Performance Toyota staff to help me solve the Bluetooth problem, they were ignorant about how the system worked and about basic information such as which phones the system would connect to. Instead of working with me to find a solution to this problem, the staff at Performance Toyota wasted hours of my time and lied again about calling me back the next day to fix the problem. To date, no one from Performance Toyota has called me about fixing this problem- and it has been 3 weeks since they promised to call! The staff members at Performance Toyota have clearly demonstrated that they are willing to do anything (even lie) to make sales, but once the sale is made, staff members don’t care at all about the customer. If you buy a Toyota please buy from anywhere but (Under)Performance Toyota! More
Mr. Gaines exceeded our expectations in assisting us to purchase a new Toyota. Very professional and patient. Dealer employees were very friendly.We already service our other Toyota there. Extremely positi purchase a new Toyota. Very professional and patient. Dealer employees were very friendly.We already service our other Toyota there. Extremely positive experience. I do not usually write reviews. Highly recomend based on our experience. More
David Sees, Asst. Service Manager, has always been great when I go in for service. Have never felt like he was pushing any service that I did not need. Explains what is being done and what/why he recommends when I go in for service. Have never felt like he was pushing any service that I did not need. Explains what is being done and what/why he recommends. Never had a problem about quality of work performed and I've now traded in my 1999 Honda Accord for a 2009 Tacoma, partly because of the Toyota quality and the other, I know I can trust David and this dealership when I do have to come in for service. More
I brought my 2010 hatchback yaris from these guys in july. My experience was absolutely fantastic. I did a credit application on line and with in 24hours I was contacted and was approved (^_^). My sales july. My experience was absolutely fantastic. I did a credit application on line and with in 24hours I was contacted and was approved (^_^). My salesman MR ERIC PATTON was great. He didn't pressure me at all I knew what I wanted before I got there but he let me test drive other cars just in case. The yariscar. Was justI right for me. Not to mention the great price and mileage i got on dthe car. They worked around my income and age. They even gave me other options so I could lower my interest rate. I had a wonderful experience here and I ggreatly recommend them. They were the best dealership I visited in my process of buying my new car. Since my purchase I've received several calls from mr Patton to see how it was going with my new ride. I totally love these guys I plan to return and also refer everybody to Toyota. And don't forget to ask for that MR ERIC PATTON. More
This was my first experience buying a car and I must say it was an awesome experience. My salesman, Eric, was the best!! He was very knowledgable of the car and ALL it's features! Not only was the buying ex it was an awesome experience. My salesman, Eric, was the best!! He was very knowledgable of the car and ALL it's features! Not only was the buying experience great, but the post purchase service was/is unbeatable! I highly reccommend Performace Toyota!! More
Overall my experience was good. Initially I received the expected high price quote with all the extra's the dealership tries to include in the price. Once they realized I had done my home work, that I new b expected high price quote with all the extra's the dealership tries to include in the price. Once they realized I had done my home work, that I new both the expected discount and the bottom line price the truck should sell for, everything was OK. I paid exactly what I expected and therefore had an overall good experience. More
excelent customer service, knowledge of the product we was looking for, she was able to manage our budget an expedited way, we are going to recomend with other friends was looking for, she was able to manage our budget an expedited way, we are going to recomend with other friends More
From our first call about a web advertised used vehicle to 24 hours later driving off the lot Everything was handled smoothly and professionally with a friendly smile. We were from out of town and were gui to 24 hours later driving off the lot Everything was handled smoothly and professionally with a friendly smile. We were from out of town and were guided to the dealership. Having our salesperson's cell number was convenient since some of this was done long distance. More
I bought my second Toyota a Camry and I am so thrilled to be driving such a wonderful and safe car. I really took my time deciding what I wanted and Steve Wooten was so patient and tried really hard to get t be driving such a wonderful and safe car. I really took my time deciding what I wanted and Steve Wooten was so patient and tried really hard to get the deal I wanted. And he made me very happy with my purchase. In the past week I have received several calls from Steve and the dealership to be sure that I was really happy with my new car. I really recommend Performace Toyota they are pleasent, patient, and work very hard. More
Overall, it was a very good experience. The employees were very friendly, making my first-time toyota experience very memorable. The dealership was very efficient, and I was done and had my new car after were very friendly, making my first-time toyota experience very memorable. The dealership was very efficient, and I was done and had my new car after 2 hours. I would definitely recommend this dealershi to anyone. More