Principle Toyota in Memphis

Car buying made easy We found the car we were interested in online and drove two hundred miles to purchase it. We have found in the past that by the time you bought the ca We found the car we were interested in online and drove two hundred miles to purchase it. We have found in the past that by the time you bought the car you were ready to say 'forget it'. Not here, the process was simple and as far as buying the car, fairly quick. Our salesperson, Andy Fong, was knowledgeable about the car and we would buy from him again. Overall, five stars. More

Almost lost the sale My wife and I have been shopping for the right car for almost 2 weeks now. Our first go to was Wolfchase Toyota since we live in Bartlett, but we're s My wife and I have been shopping for the right car for almost 2 weeks now. Our first go to was Wolfchase Toyota since we live in Bartlett, but we're so happy we decided to make the drive out to Principle Toyota! Garwyne was an outstanding sales rep for the company and created a comfortable atmosphere during the entire sales process. I've bought several cars through dealerships, and it can almost be a dreaded process due to the atmosphere that reps can create. I can't rave about Garwyne enough, and I would tag him if the dealership recognized him as a salesrep on this website. I would recommend this dealership solely on our experience with Garwyne. Peter, on the other hand, almost caused the sale to fall through. My wife and I loved walking into his office (sarcasm), after spending an hour trying to get diplomas (that hadn't been released yet due to COVID), proof of residence, and trying to track down a paystub, for him to say, "Obviously, none of what you provided will work". That really set the tone to a tainted experienced in the finance department. Then, when talking about warranties, he refused to take a "No, but thank you though". To the point of being insulting that we "didn't understand how much computer systems cost", and APPARENTLY we couldn't trust the manufacturer to be on top of their own quality control (I honestly couldn't believe that came out of his mouth). When I have to vocally defend my own choices, and explain to him that as a mechanical engineer that works at a manufacturing facility that I fully comprehend how mechanical systems designs work to a finance manager, it's a bad look. The guy was unbelievably rude. More

Cassidy Nealy and Brandon Hoss were super awesome! I will never leave the Toyota family! I will recommend them to everyone! Thanks guys I appreciate everything you did! Great experience. never leave the Toyota family! I will recommend them to everyone! Thanks guys I appreciate everything you did! Great experience. More

Es mi segundo vehiculo comprado gracias por la atención y el conocimiento de tomas Villatoro. 100% recomendado. Siempre busca las opciones para que el cliente salga sastifecho. el conocimiento de tomas Villatoro. 100% recomendado. Siempre busca las opciones para que el cliente salga sastifecho. More

Excellent dealer always exceed your expectations The salesmen Tomas Villatoro I think is one of the best on Principle Toyota I for certain recommend the salesperson and the dealer salesmen Tomas Villatoro I think is one of the best on Principle Toyota I for certain recommend the salesperson and the dealer More

This was my first time purchasing a car and Andy helped me every step of the way! Awesome customer service and I will be back for my next purchase! me every step of the way! Awesome customer service and I will be back for my next purchase! More

Best car-buying experience EVER! I picked out what I wanted online and the staff went WAY above and beyond to make sure I got it! They even delivered it to me that day. wanted online and the staff went WAY above and beyond to make sure I got it! They even delivered it to me that day. More

Saved from another dealer Sandeep and Jimmy saved us from buying the same vehicle at a MUCH higher price. Peter was wonderful to work with (and his jokes are excellent...please Sandeep and Jimmy saved us from buying the same vehicle at a MUCH higher price. Peter was wonderful to work with (and his jokes are excellent...please laugh). We are thankful for Principle Toyota being open at such a weird time in the world (COVID-19 in full effect) and for being easy to work with! More

Great first time car buying experience! Having worked with Seth Green when he was in the service department and taking care of my old car, I was happy to have the opportunity to work with hi Having worked with Seth Green when he was in the service department and taking care of my old car, I was happy to have the opportunity to work with him in the purchase of my new Toyota RAV4. He was honest, transparent, informative, friendly, and did not pressure me into making any decisions. Overall, a pleasure to work with! I felt happy and well-taken care of when it was time to finally make the purchase. Cassidy Nealy was also very nice to work with in explaining the services included with the car, letting me know I could contact her if I needed any further assistance. More

Quality Experience Overall my experience at principle Toyota was very nice. Lisa answered any and all questions I had clearly and quickly. I would recommend to anyone in Overall my experience at principle Toyota was very nice. Lisa answered any and all questions I had clearly and quickly. I would recommend to anyone in the market for a car. More