Principle Toyota in Memphis

Jim Nelson was a friend to his customers I have been getting parts and service from Principle since my 1989 Performance Toyota Supra. Jim was a great person to serve the public. He was always I have been getting parts and service from Principle since my 1989 Performance Toyota Supra. Jim was a great person to serve the public. He was always knowledgeable and personable with every transaction. I think that he should be honored in some tangible way so that his friends on the other side of the counter can express their sentiments in his loss. He is a parts legend and will be fondly remembered. More

Two Cars - Excellent Experience on Both My wife and I each bought a car within one month of each other from Principle Toyota. She got a Corolla first and then I got a Camry a month later. We My wife and I each bought a car within one month of each other from Principle Toyota. She got a Corolla first and then I got a Camry a month later. We love both cars. More than that, we had an extraordinarily good experience buying both cars from this dealership. Everyone was friendly and transparent as we went through each step of the car buying process. Our salesman, Andy Fong, was without a doubt, the very best. I told Andy when we first met that I was not a quick decision-maker and I did not want him to pressure me or pester me with texts and emails and phone calls. He completely respected that and was more than helpful whenever I reached out. He took his time with both my wife and me, he was very knowledgeable and if he did not know an answer he found it out right away. He is an impressive guy – smart, incredible work ethic and very personable. Most importantly, I trusted him and would highly recommend him to anyone in the area looking for a car. Jeff Larson, the general manager, bent over backwards to be helpful and to cut us a great deal on both cars. He also tracked down the exact Camry I wanted (I had a specific color with certain features in mind that was difficult to find). Jeff found it and had it for me in short order. Jeff was above board, honest, and tried hard to please. I never felt pressured or made to feel like I was not getting a fair shake. Our final stop at the dealership was to see Peter Butler, the finance manager. He was very clear on every detail, was organized, and efficient. It was a pleasure to work with him. This was the perfect trifecta. One final note: when we started shopping for both cars, we went to another Toyota dealership in Memphis that was a bit bigger and where we thought we would get a good deal. NOT! It was a super-negative experience every step of the way. High-pressure tactics, lack of concern about what we wanted, overly aggressive and often rude salespeople. It was the total opposite from the service we received at Principle. Thanks to Andy, Jeff, Peter and the entire Principle Toyota team for making our dual car-buying adventure a great one in every way. More

Great experience! Poh was so helpful and we never once got frustrated. For a car-buying experience it was efficient and I ended up with my dream car at a great deal. Th Poh was so helpful and we never once got frustrated. For a car-buying experience it was efficient and I ended up with my dream car at a great deal. Thank you, Poh! Peter was also very helpful and explained everything thoroughly! More

Amazing Customer Service Poh is amazing to work with. We landed on a good deal without having to haggle. Hopefully I will not beed a new car in the near future but when I do Poh is amazing to work with. We landed on a good deal without having to haggle. Hopefully I will not beed a new car in the near future but when I do, I know where I am going. Peter Butler also receives a glowing recommendation from me. Easy to work with. He actually walked me through the steps of warranty without feeling like a hard sell. He respected my decisions and got me out the door within my budget AND while protecting my investment. More

Happy customer Very easy to deal with. Everyone was very nice, knowledgeable and helpful. I did not feel pressured and feel like I great car. Would definitely recomm Very easy to deal with. Everyone was very nice, knowledgeable and helpful. I did not feel pressured and feel like I great car. Would definitely recommend Principle Toyota. More