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Principle Toyota in Memphis

Memphis, TN

4.7
1,924 Reviews
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7370 Winchester Road

Memphis, TN

38125

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Showing 1,924 reviews

July 07, 2019

Toyota #4 This is the third car I have bought from this dealer. I believe it was the best experience yet! My husband and I have bought from Jerry Melton befor More

by Bamafan1956
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Buddy Carnett, Jerry Melton, David Sees
July 06, 2019

Great experience Me and my wife went to go get a Toyota Corolla and were pleasantly surprised with the level of professionalism and overall pleasantness that we were w More

by Jimbuystoyotas
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jimmy Rooker, Buddy Carnett
July 05, 2019

Best Car Buying Experience ever! This was the best and easiest experience at a dealership that i have ever had. Hands down Jerry Melton took care of us at the end of the day when it More

by irdgas66
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Melton
July 02, 2019

Jerry Melton Master Salesman My wife and I recently met Jerry Melton at Principle Toyota. Jerry was very knowledgeable about the cars and has experts on hand to answer technical q More

by 21Guns4Honor
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Seth Green, Jerry Melton, Brandon Hoss
July 02, 2019

Awesome Customer Service! Awesome customer service! This is my 5th vehicle I've bought at Principle Toyota!! Always friendly and knowledgeable staff! Ask for Poh Ng, she's the More

by BrandoGT500
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Poh Ng
June 30, 2019

Great service Thanks Jimmy Rooker very good salesman go see him to get a new car like me. I got the 2019 Rav4 for by birthday friendly people at Principal Toyota Th More

by Lilphil
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jimmy Rooker, Brandon Hoss
June 29, 2019

Amazing director! What an amazing director. He helped me out with a problem I had while returning one of my leases and buying a new one. I truly appreciated his assista More

by chomar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Thompson
June 29, 2019

Amazing service at Principle Toyota The place is great, the staff is really friendly and ready to help. Poh Ng sold me my car and I recommend to ask for her if you go in! More

by Andy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Hoss, Poh Ng
June 27, 2019

Bought a new 2020 Corolla from Poh :))) Excellent customer service extremely happy with my new Corolla. Thank you Poh :)))) Highly recommend purchasing leasing or trading at Principal Toyo More

by AndreaH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Grant Bailey, Peter Butler, Poh Ng
June 26, 2019

Didn't honor TV promotion concerning buying used cars! Didn't honor TV add as it relates to bringing in a written offer from carmax and paying $500 more for your car! False advedrtising More

by Compton
Recommend Dealer
No
Employees Worked With
Todd Lochner
Jul 15, 2019 -

Principle Toyota in Memphis responded

Unfortunately, we do have guidelines to follow to be able to offer the highest possible value to our clients. Being human we all make mistakes and miss or catch those made by others, but when we find unannounced hail damage, we do have to take into account how that affects the value of a vehicle, and how that will affect the client looking to purchase that vehicle form us down the road too. I am truly sorry we had to be the bad guys on this one appraisal, and due to the vehicle condition I am so sorry we could not offer you a value that you were hoping for on your mother's car, but we do appreciate your time and candor. Jeff Larson Generral Sales Manager Principle Toyota

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