Principle Toyota in Memphis

Outstanding Salesperson All I can say is WOW....the best experience I’ve ever had buying a car. Like most, I always dread the day when I must purchase an auto and I’m glad to All I can say is WOW....the best experience I’ve ever had buying a car. Like most, I always dread the day when I must purchase an auto and I’m glad to say I found my auto “home” and sales person. April Haynie is fantastic. I purchased my car and was in and out of the dealership in record time. April has been working with me for months to find the exact car. After finding the perfect fit for me she made sure I was pleased with every aspect of the car buying experience. I WILL be back for my next car!!!! I will only buy from April in the future. More

Great customer service Jimmy and Peter were the best.My process was pleasant and everyone was beyond kind.I will definitely be sending people there to get new vehicles!Thank Jimmy and Peter were the best.My process was pleasant and everyone was beyond kind.I will definitely be sending people there to get new vehicles!Thanks so much for your kindness. More

Great buying experience Very pleased with Principle Toyota. Came in, My salesman, Darrell Smith greeted us, we told him what we were looking for, the SUV that we wanted was o Very pleased with Principle Toyota. Came in, My salesman, Darrell Smith greeted us, we told him what we were looking for, the SUV that we wanted was on the showroom floor.. He opened the showroom doors and we test drove the vehicle. Darrell was very helpful, not pushy and gave us plenty of space to make our decision. The finance guy, Peter Butler was also great to work with to finalize our purchase. We will be going back for future vehicles. More

Helped me all along the way Contacted me when I wanted, the way I wanted, didn't push. Stayed with me while car ordered, delivered, financed. Better experience than most dealersh Contacted me when I wanted, the way I wanted, didn't push. Stayed with me while car ordered, delivered, financed. Better experience than most dealerships. More

Buddy is a liar... I like my car, but this was what I went through to get that car. I want everyone to learn from my mistakes, especially first time buyers. FIRST: I like my car, but this was what I went through to get that car. I want everyone to learn from my mistakes, especially first time buyers. FIRST: This was my first time buying a car... I don't know if it's common for dealers to charge "add-on" fees when the customer didn't request for any add-on... When I told them that "I did not any add-ons. I'm buying the car from your inventory as is." The guy rudely replied, "Well, those already added on to your car..." When I said RUDE, I mean RUDE as if he almost yell at me. The manager ended up taking the price off, but he was rude as well. SECOND: Do not start signing anything before they show you the price with interest rate. That's my biggest mistake... They ran my credit score, which was 789, so I thought I would get the 0.9% interest rate as advertised on their website. Boy, I was wrong. The sales lady (April Hayne) asked me to sign about 1/2 of the paper works, when I asked her about the rate multiple times, she said, "I don't know. You have to talk to Buddy, the finance guy." That's when I know I need to stop signing anything else. THIRD: Please, do your research before you go there. If possible, get pre-approval car loans from your personal bank. They want to charge me with 5-6% interest rate... I told them that I will go back to the Orion Bank because I know they will approve the lower rate for me at 1.79%. Guess what? The finance guy (Buddy) told me, "Well, with the amount you're financing, your interest amount wouldn't make a difference." Really? 1.79% vs 5% is more than DOUBLE the rate, and you're telling me my paid interest amount wouldn't be much difference? I insisted in going to Orion and will come back later... Finally he said, "Well, we finance through Orion Bank, so I can give you 1.79%, too." I thought to myself, "Ok... Then why don't you offer 1.79% instead of 5% in the beginning?" FOURTH: April automatically scheduled a service appointment for me without asking me what time/date I would be available. She said, "I will go ahead and make the appointment for you, you can cancel it if you can't make it later..." Well, the confirmation email shows the appointment was scheduled for a vehicle that I didn't even purchased! I emailed to cancel it but doesn't have a confirmation of the cancellation, yet. FIFTH: In order to get the car loan from Orion Bank, we must create an account there. I know and understand that, so when Buddy said that they can open an Orion account for me. I asked Buddy MULTIPLE times how I can made the minimum deposit to Orion. Do I write Principle Toyota a check for them to make the deposit or what? Buddy told me, "Don't worry about it. We will make the $25 deposit to you. It's on us." Luckily, I double checked when Orion sent a confirmation letter stating that my account has been opened. I stopped by the bank to check. There wasn't any $25 deposit. LOL! I don't need Toyota to make the minimum deposit for me. What I need is an honest businessman. You can tell me that "You can go to the bank to make the deposit after you receive the letter from the bank" rather than lying. LAST: It's 4 days until the temporary plate expire. No one called me, yet, regarding the permanent plate. So I went up there for the second temporary plate. According to them, they can't print out the temporary plate until the day off the original one expired (which would be on the working weekday for me). How inconvenience Principle Toyota made things for the customers... I was NEVER rude during this visit. All of the thoughts were to myself. Of course, they thought I'm a happy customer. April sent me an email to ask me for a positive review Yelp, Google +, and other websites... More

Sales Rep/Finance/Dealership Review Kelly Fast is friendly and efficient. She made this process go quickly and easy. My husband and I enjoyed working with her to buy our new Highlander Kelly Fast is friendly and efficient. She made this process go quickly and easy. My husband and I enjoyed working with her to buy our new Highlander. We would definitely do business with Kelly again. Buddy Carnett was easy to work with and provided all the information we needed to make decisions about financing and warranties. He did not use pressure tactics which I greatly appreciate. I didn't review quality of work as I didn't have any work done. Todd Lochner was very easy to work with and really made the deal go well. Thank you all for such a pleasant car buying experience! More

Purchase of new car Sandeep Soni knew exactly what I wanted before I even got there. I gave him a couple of ideas and he ran with it. When I finally got to the dealersh Sandeep Soni knew exactly what I wanted before I even got there. I gave him a couple of ideas and he ran with it. When I finally got to the dealership, he had the car he picked for me, waiting for me to drive. He made the process smooth and I am really glad I picked Principle Toyota. Thank you for making this experience memorable. I love my new car! More

it was what buying a car should be like; straight and to the the salesman greeted me as soon as I entered; he was very professional; made me feel @ ease; it was a very positive experience; I'm glad I chose princ the salesman greeted me as soon as I entered; he was very professional; made me feel @ ease; it was a very positive experience; I'm glad I chose principle and will encourage others to shop there. More

Purchase of new car The staff with whom I worked were very professional. They explained the process and reviewed all of the numbers and the features of the auto. The staff with whom I worked were very professional. They explained the process and reviewed all of the numbers and the features of the auto. More