Principle Toyota in Memphis

Amazing I’ve got to say my experience their was amazing. SalesRep April had walked me through the process of getting the vehicle of my dreams. I’ve got to say my experience their was amazing. SalesRep April had walked me through the process of getting the vehicle of my dreams. More

Quick and Easy April made the entire process simple and straight forward for me. I got a great vehicle that I had wanted for a long time. I would recommend to anyo April made the entire process simple and straight forward for me. I got a great vehicle that I had wanted for a long time. I would recommend to anyone. More

Star quality employees with legendary servic All the people I have selected on this review have gone above their job to help me. Legendary service and star qualities by all. Thank you to David f All the people I have selected on this review have gone above their job to help me. Legendary service and star qualities by all. Thank you to David for explaining what another repair shop had done damaging my car and being instrumental in helping me recup my loss from them. Greg has continued to help me with problems and get to the bottom line of issues. Jerry and Jimmy helped me realize I might want a different vehicle not just replace with the same one I have. Peter was great with getting the finance paperwork done and explaining the “why” it’s a good idea to buy the extended warranty and I did. Thank you to all who went above and beyond their job description. What a great team. After the sale it is so important that the service department is one you can trust and feel confident because over the years that’s where we spend our time . On a scale of 1 to 10 it would have to be a 10+ More

Amazing sales associate He is an awesome sales associate who not only got me the vehicle I wanted but made the process very simple & easy. Definitely recommend him to everyon He is an awesome sales associate who not only got me the vehicle I wanted but made the process very simple & easy. Definitely recommend him to everyone. More

Principle Toyota is TOPS for us! We bought our 2nd Rav4 from Principle Toyota (Cassidy Nealy) last week and couldn't be happier with the service we received. We walked in, told them We bought our 2nd Rav4 from Principle Toyota (Cassidy Nealy) last week and couldn't be happier with the service we received. We walked in, told them what we wanted, and Cassi helped us in a very short time find exactly what we were looking for. The process with all departments was exceptional and we will be customers for life! (Oh, and we LOVE this car too!) The Crafts in Memphis, TN More

Poh is great!!! I strongly recommend Poh. She was extremely patient and polite. I had a great experience and I will recommend all my friends to go see Poh when they n I strongly recommend Poh. She was extremely patient and polite. I had a great experience and I will recommend all my friends to go see Poh when they need a vehicle! More

Kelly Fast was a very low pressure saleswoman, helpful, and Kelly got me the perfect truck I was looking for and made sure that I got a great deal. She was very helpful and made sure I was satisfied with our tr Kelly got me the perfect truck I was looking for and made sure that I got a great deal. She was very helpful and made sure I was satisfied with our transaction. She has a great personality and followed up with me to make sure that everything went smoothly. Overall, my interaction with Kelly was perfect! More

My Buying Experience I couldn't forgive myself if I didn't write a few lines about my great experience with Jimmy Rooker at your dealership on November 16, 2018. He was I couldn't forgive myself if I didn't write a few lines about my great experience with Jimmy Rooker at your dealership on November 16, 2018. He was personable, funny, professional, kind, patient, efficient, and very thoughtful. He even scheduled my first service appointment for me and brought me a piece of delicious chocolate cake! We drove 3 cars and I'm delighted with the SE I chose. He explained the new car in detail and said that I could call him if I had any questions. He was very appreciative of my business and called and wrote to thank me. I also want to thank Brandon Hoss for the great job he did helping me choose a maintenance plan. More

Correcting an incorrect review I wrote Earlier today I wrote a review based on initial frustrations. The truck I'd committed to buy, though the price wasn't confirmed but the intent set fo Earlier today I wrote a review based on initial frustrations. The truck I'd committed to buy, though the price wasn't confirmed but the intent set for a 9AM next day meeting, was sold the night before. Needless to say, after a text from my salesperson telling this I was upset. Feeling disrespected, though aware it happens when popular vehicles have multiple interested buyers, I vented on this website. Now I'm apologizing and setting the record straight. The salesperson I worked with, Kelly Fast, passionately fought for me with the sales department and they allowed me to come in and close out the sale, if still interested. It wasn't easy for her to do this, or for them to explain this to their other customer, but they did. I was in their store within the hour and they took great care of me, and the truck is now mine. I can elaborate on this experience, but I'll get to the point as to how they won my business and why I'm sharing it here. They had the integrity to call me and honor my conversations with them, regardless of what the other buyer's offer was. In a trade that doesn't always get a fair shake in its sale's practices, I'll vouch for Kelly and her Sales Manager Jeff Larson. They were decent, respectful and sincerely took care of me, making this purchase one I'll remember not for what I thought was going to happen, but to what did. Well down and thank you! More

My service experience I couldn’t ask for a better person to do business with. Shay is not only professional but she makes you feel like you are an important person. She is I couldn’t ask for a better person to do business with. Shay is not only professional but she makes you feel like you are an important person. She is a very trustworthy person and I highly recommend her. More