Principle Toyota in Memphis

Bait and switch or just inconsiderate: you decide. We called about a used car listed on their website. After verifying that the car was still available, we submitted a credit application and was pre We called about a used car listed on their website. After verifying that the car was still available, we submitted a credit application and was pre approved. Because we live 2 hours away, we called again to ensure that everything was fine before making the trip. I also explain that my wife was not feeling her best and we didn't want to make the trip if we could not get the car. The sales person assured us that we could leave with the car that day. When we arrived, after waiting for 20 min, the salesperson stated that he had some good news and some bad news. He said "The good news is that we have the car but the bad news is that we are not selling it because it needs 4 thousand dollars worth of work done on it. I wasn't sure at first if he was joking or if he was ignorant. He wasn't joking. He then wanted us to look at another car several thousand dollars more than the car we were suppose to purchase. I spoke with a sales manager. He apologize but he said "this type of thing happens all the time." Whether bait and switch or the sales person was too lazy to actually verify if the car that was advertised was still selling, it was a waste of my time, I will never go to Principle Toyota Memphis again. More

Great car buying experience! Bought a new Rav4 with Hunter Fraley. Honestly one of the most knowledgeable salesman we have ever dealt with. Hunter knows his vehicles and it show Bought a new Rav4 with Hunter Fraley. Honestly one of the most knowledgeable salesman we have ever dealt with. Hunter knows his vehicles and it shows. Didn't steer us in the wrong direction and pointed us in the right direction based on our needs. Jeff Larson closed the deal with a professional and friendly approach. Both fantastic guys to work with! I highly recommend both of these gentlemen. More

Great Car Buying Experience Seth Green and Principle went over and above to work a deal for me. I found an FJ Cruiser they had in stock on line . Worked out pricing and a trade f Seth Green and Principle went over and above to work a deal for me. I found an FJ Cruiser they had in stock on line . Worked out pricing and a trade for my vehicle all online and over the phone. Seth actually drove the vehicle to meet me and my wife some 250 miles away. We completed paperwork, traded keys and were on our way. Seth was very knowledgeable on the Cruiser and answered every question we had and then some. Great experience! Thanks Seth! More

Excellent! Undecided on the type of car I wanted to buy, I went to Principle Toyota to just look at the Camry. Shortly thereafter, i left driving my new Camry h Undecided on the type of car I wanted to buy, I went to Principle Toyota to just look at the Camry. Shortly thereafter, i left driving my new Camry home. Poh Ng was very helpful and personable. She even asked that I call her to reassure her I made it home safely in my new Camry as it was getting late. I would recommend both Poh Ng and Principle Toyota to anyone needing to purchase a new car. More

Experience with Sandeep Soni & Manager I had a great experience with Sandeep Soni. He was very helpful, provide good information on the new cars in which I was interested. Answered question I had a great experience with Sandeep Soni. He was very helpful, provide good information on the new cars in which I was interested. Answered questions well, was helpful but not pushie as often encountered in looking at new cars. I will look for him the next time I buy a Toyota. Buddy Carnett was also very helpful and pleasant. I have had a good experience with David Sees in the service department over a number of years. More

It was great! I got out in good time! It was great! Thank you! I will be back! He is one of my preferred service mechani/ assistant service manager! Thank you! 5 stars! -Toyota Corolla It was great! Thank you! I will be back! He is one of my preferred service mechani/ assistant service manager! Thank you! 5 stars! -Toyota Corolla18 More

Greg Tyler/Poor Reflection of Management Mr. Tyler diagnosed a damaged tire on a vehicle with 2700 miles on it(under warranty) and never even took the tire off the car, let alone the tire off Mr. Tyler diagnosed a damaged tire on a vehicle with 2700 miles on it(under warranty) and never even took the tire off the car, let alone the tire off the rim. Do we really know if the mechanic will look at our vehicle when we take it in for a more serious defect. DISAPPOINTED.....how much does Principle Toyota pay an employee to tell the customer to go away. More

Worked with Andy, he was great! worked with Andy at principle Toyota, he took really good care of me, and went above and beyond. He did me right! I highly recommend worked with Andy at principle Toyota, he took really good care of me, and went above and beyond. He did me right! I highly recommend More

April Hayne and Buddy Carnett were great! They were very straight forward. Very good communicators. They answered all. my questions knowledgeably and thoroughly. They were very friendly. T They were very straight forward. Very good communicators. They answered all. my questions knowledgeably and thoroughly. They were very friendly. They took their time. Great work! More