Principle Toyota in Memphis

Great customer service even after the sale. Todd Lochner is by far the best General Manager I have ever dealt with in the car business. He has great set of principles and does what's best for th Todd Lochner is by far the best General Manager I have ever dealt with in the car business. He has great set of principles and does what's best for the customer. I was worried about buying a car from another state but I couldn't be happier with my purchase. I strongly recommend Principle Toyota. They will go above and beyond for you. More

Purchased 2018 Toyota Highlander Found myself unexpectedly looking for a new vehicle after my 2010 Nissan Altima was totaled in a recent MVA but luckily I was able to find a vehicle I Found myself unexpectedly looking for a new vehicle after my 2010 Nissan Altima was totaled in a recent MVA but luckily I was able to find a vehicle I really liked pretty close to my original budget at Principle. Everyone there was exceedingly nice and made sure I was well taken care of from start to finish. Would definitely recommend them to anyone looking to buy from the Toyota brand in the future. More

Excellent Customer Service The whole staff is friendly and helpful, from the salespeople to the finance team! Cassi Nealy called me back immediately after I submitted an online The whole staff is friendly and helpful, from the salespeople to the finance team! Cassi Nealy called me back immediately after I submitted an online interest form on a Jeep Grand Cherokee. She set me up with Kelly Fast the next day. Kelly was thoughtful, very knowledgeable and showed concern through the entire process. Kayla Bunch helped me with the finance process, and although new to that position, has been with the company for a while and was very professional and friendly. Coming to Principle Toyota was night and day from the giant, mega ‘max’ used car lot where I spent the majority of my previous day. It really proves that this company takes the time to educate and support their staff. The facility itself was clean, offered beverages, and the team all worked efficiently together. Thank you for the positive experience! Two thumbs up! More

April Haynie April was wonderful to work with. She is very knowledgeable of the cars she is selling and the current financing offers for those cars. She is quick April was wonderful to work with. She is very knowledgeable of the cars she is selling and the current financing offers for those cars. She is quick and efficient without seeming pushy like some sales people can be. Buddy was able to explain everything with my financing in a way that was very easy to understand. I had not been able to take much time to look at cars before I went in. April and Buddy made the whole experience easy. I will recommend April and Buddy to anyone I know buying a car. More

Best car buying experience ever! My wife and I purchased a used 2016 Kia Sedona. It was a car buying experience made exceptional courtesy of Brandon Hoss who made us feel right at hom My wife and I purchased a used 2016 Kia Sedona. It was a car buying experience made exceptional courtesy of Brandon Hoss who made us feel right at home. Also Kayla who made the financial part of our purchase a breeze. We felt that we got an exceptional deal and would not hesitate to recommend Principle Toyota. More

The best experience Jimmy Rooker was so awesome....He listened to what I wanted worked miracles for me and I left with a great new 2017 car and the biggest smile i ever h Jimmy Rooker was so awesome....He listened to what I wanted worked miracles for me and I left with a great new 2017 car and the biggest smile i ever had.....Thank you so much Jimmy and Erica I would recommend you guys to everyone!! More

Whole Experience Start to finish, top to bottom. The whole process was quick and painless. Double the vehicle we wanted, worked the deal ,and signed the paperwork. Start to finish, top to bottom. The whole process was quick and painless. Double the vehicle we wanted, worked the deal ,and signed the paperwork. All in about an hour. Tomas was excellent. Never felt pressured or rushed to make a decision. More

Mr. Smith Mr. Smth was great. I left in the car i went looking for with the help of him The process to get it didnt take long at all i was there maybe 3 hours Mr. Smth was great. I left in the car i went looking for with the help of him The process to get it didnt take long at all i was there maybe 3 hours at the most. Thank you for great service More

Amazing Experience!! Poh was amazing and so fun and easy to work with! We will certainly be buying more cars from Poh and this wonderful dealership!! Thank you for treatin Poh was amazing and so fun and easy to work with! We will certainly be buying more cars from Poh and this wonderful dealership!! Thank you for treating us like family! More

Unethical, unprofessional,and deceptive sales practices I had previously inquired online an obtained the BEST PRICE from Kayla Bunch on a specific car. This price was given to me on Feb 26 and was using the I had previously inquired online an obtained the BEST PRICE from Kayla Bunch on a specific car. This price was given to me on Feb 26 and was using the rebate that was still available in March. I went to this dealership on March 3rd 2018 and talked with Rick In about the car I inquired online about. Rick In asked what I was paying on my lease that I have now and I told him $420.00. He asked if I could do $500.00 a month. I stated that I wasn't really wanting to pay that much but I could if he meet specific conditions. He told me he was sure he could do it even before running my credit. I let him know before hand I had less than perfect credit but he said no problem. After running my credit he said he could still do it with my terms but at a much higher monthly payment. I did not agree and left. He never did give me his contact information. (Deceptive) Due to not having any follow up information for Rick and none being available on the website to contact him directly I reached back out to Kayla in an email March 6th expressing my interest in the car and asked if she could work with Rick or pass the information along to see if we could come to a better agreement on the car. After no follow up I emailed David Handley a copy just in case she was out of the office. I had their contact information from the internet inquiry I did. I did not hear from him. I finally wrote to the GM Todd Lochner from the website and expressed my frustration over no follow up by 3 sales mangers mentioned above. I received and email within the hour from David Handley saying he and Kayla had been out of the office. (Unprofessional) I asked David to send me the best deal purchase order so I could see if I could get the financing myself. What he sent over did not include the previous quoted best price. When I told him that he said the price I had been giving was on another car. That car he was referring to list online for about 2000 less than the price I was quoted. (Unethical) Chris Thompson got involved at this point and stated that all of this confusion was their fault in communication. Stated he could only offer an apology an to send me a corrected purchase order. I stated I wanted him to send me the proposal that Rick In had before running my credit and a proposal for after running my credit so I could see the difference between what he said and what was reality from Saturday March 3rd. He didn't like that but said ok. Instead he ran my credit through 7 more banks and then said sorry cant help. We had already discussed NOT running my credit again. (Unethical,Unprofessional,Deceptive in the very least) I do have emails for documentation and validation if necessary. This was my first time looking for a new Toyota and this experience has ruined the brand for me. I will be sending a copy to Toyota as well. More