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Principle Toyota of Hernando

Hernando, MS

4.4
149 Reviews

2887 McIngvale Rd

Hernando, MS

38632

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Showing 149 reviews

April 15, 2025

Dealership is very community minded. They do alot for first responders. Service Department had my personal vehicle in and out, I was able to wait comfortably. We love Toyota! More

by dking21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Garrett McDonald
Apr 15, 2025 -

Principle Toyota of Hernando responded

"Thank you so much for taking the time to leave such a positive review. We truly appreciate your kind words and are so glad to hear that you had a great experience with us. Feedback like yours motivates our team to keep doing what we love—providing the best service possible. It means a lot to know that our efforts made a difference. We look forward to welcoming you again in the future!" The community and the support we receive is what we thrive to make it all possible for our customers.

Apr 16, 2025 -

Principle Toyota of Hernando responded

Thanks Debbie, we appreciate ya!!! Go Southaven

April 07, 2025

They get over, becareful - go at your own risk. I won't recommend this service department. More

by Shasbrow
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Samantha
Apr 08, 2025 -

Principle Toyota of Hernando responded

Thank you for reaching out regarding your recent visit. We value your feedback and sincerely apologize for any inconvenience you may have experienced. Your concerns have been forwarded to the appropriate team for review, and you can expect a response soon. We appreciate your patience and look forward to addressing your concerns promptly.

Apr 08, 2025 -

Shasbrow responded

Someone reached out from the dealership to ask if I wanted to purchase with them or trade. However, I thought the call was regarding the service I received recently. It was not and this establishment cannot be trusted for car service. As stated before I do not recommend this place of business.

April 05, 2025

I came pre-approved through capital one, I said from the beginning I didn't want my credit ram from no one other then them. I'm getting letters in the mail from several lenders. Tiffany the worse she wanted More

by Kkm
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Tiffany
Apr 07, 2025 -

Principle Toyota of Hernando responded

Thank you for reaching out regarding your recent visit. We value your feedback and sincerely apologize for any inconvenience you may have experienced. Your concerns have been forwarded to the appropriate team for review, and you can expect a response soon. We appreciate your patience and look forward to addressing your concerns promptly.

April 04, 2025

It started out troublesome but my adviser the service manager and myself were all able to work together to work out the misunderstanding. I was grateful for the effort they showed. More

by Qb12pt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Can't remember
Apr 04, 2025 -

Principle Toyota of Hernando responded

Thank you for your honest feedback! We’re glad our team was able to work through the misunderstanding with you and turn things around. We truly appreciate your patience and the opportunity to make it right!

April 03, 2025

Second time I have had appointment and waited 2 hours or more for a oil change and tires rotated. More

by Aneda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Didn’t tell me and I didn’t ask.
Apr 03, 2025 -

Principle Toyota of Hernando responded

Thank you for reaching out regarding your recent visit. We value your feedback and sincerely apologize for any inconvenience you may have experienced. Your concerns have been forwarded to the appropriate team for review, and you can expect a response soon. We appreciate your patience and look forward to addressing your concerns promptly.

April 03, 2025

Be prepared to double check the service departments records and work. After 38,000 miles of complaining and bringing my vehicle in for service multiple times, we finally found the was a manufacturer de More

by breannatutor
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Garret McDonald
Apr 03, 2025 -

Principle Toyota of Hernando responded

Thank you for reaching out regarding your recent visit. We value your feedback and sincerely apologize for any inconvenience you may have experienced. Your concerns have been forwarded to the appropriate team for review, and you can expect a response soon. We appreciate your patience and look forward to addressing your concerns promptly.

March 28, 2025

Polite accommodating staff! Car was in and out for service in a timely manner , Very pleasant and comfortable waiting area . So happy they are in Hernando to avoid driving to Me More

by Wilsonjones
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cute young blonde
Mar 28, 2025 -

Principle Toyota of Hernando responded

Thank you for your review! We’re glad you had a smooth and comfortable service experience. We appreciate your support!

March 25, 2025

This weekend I was attempting to purchase a 2024 Toyota Highlander Limited for my mother. I had shopped online for about a week and called Principle Toyota in Hernando MS about one they had. We made a deal More

by crcarter0803
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Finance Manager and sales person
Mar 26, 2025 -

Principle Toyota of Hernando responded

Thank you for reaching out to us regarding your recent visit. Your concerns are of utmost importance to us. We apologize for any inconvenience your visit may have caused you and want you to know that we have forwarded your review to the appropriate party to handle your concerns. You can expect to hear a response from our team shortly. In the meantime, we thank you for your patience and look forward to speaking to you soon.

March 18, 2025

Very prompt and courteous. Responsive to my problem. Wait time was satisfactory. Had a tire in stock. More

by Bwcarrington
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Savanna
Mar 19, 2025 -

Principle Toyota of Hernando responded

Thank you for your kind review! We’re glad we could promptly and courteously address your tire needs. We appreciate your support!

March 12, 2025

Very helpful, patient, and kind employees. I had a great experience and love my new car! More

by Samantha V.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Wesley Lambert, Tyler Green
Mar 13, 2025 -

Principle Toyota of Hernando responded

Hi, Samantha. We appreciate the kind words and are glad we could provide you with a positive experience!

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