Priority Chevrolet Greenbrier

Dealership wrecked my car PRIORITY CHEVROLET CHESAPEAKE STAY AWAY FROM THIS DEALERSHIP!!!!! DO NOT EXPECT CUSTOMER SERVICE! WOULD GIVE LESS THAN 1 STAR IF IT WAS POSSIBLE! PRIORITY CHEVROLET CHESAPEAKE STAY AWAY FROM THIS DEALERSHIP!!!!! DO NOT EXPECT CUSTOMER SERVICE! WOULD GIVE LESS THAN 1 STAR IF IT WAS POSSIBLE! Buying was a breeze, my sales person MATT HOUSE was awesome, but after that everything WAS down hill. THEY WRECKED my NEW 2016 car while in the shop to get the upholstery package that I was upsold at purchase and some minor things taken care of. I have been ignored concerning this incident and NEVER once did any management call until I complained and complained. their insurance company called to find out where I wanted the check sent, I told them I didn't want a check, I was then told that the dealership had sent it to me, have yet to receive it as of this posting. Then they repaired my vehicle without my authorization, preventing me from taking the vehicle for an unbiased estimate and to get an estimate for diminished value (which by law, I am entitled to). Just spoke to Bill Schneider the GM who started off extremely rude considering I am a client that had my vehicle wrecked by one of their employees. When I told him there was a diminished value he said I had to deal with their insurance company, when I stated I HAD NOT authorized repairs he stated to me that they are a major dealership and do millions in business and they have documentation I authorized it, NOT TRUE. No one at this dealership wants to handle this in a professional business like manner. I have tried to resolve this is a reasonable and equitable manner for both myself and the dealership. They expect me to accept the repaired vehicle back with no regards to the value since it was wrecked. More

Fast & easy Stop in to checkout the 2017 Silverado's Mr James Mcphearson greeted my son and I at the door, he was pleasant and very easy to work with, in about Stop in to checkout the 2017 Silverado's Mr James Mcphearson greeted my son and I at the door, he was pleasant and very easy to work with, in about 2 hours we wrapped up a deal on a 2017 Silverado high country , that was exactly what I was looking for and for the price that I could not turn down thank you Mr. McPherson thank you priority Chevrolet for professional and courteous experience. More

Rip off Michael Diaz Sr February 11 at 1:42pm · Chesapeake VA 23323 2004 Chevrolet Silverado LT crew cab Dually with a Duramax diesel engine with 176710 Michael Diaz Sr February 11 at 1:42pm · Chesapeake VA 23323 2004 Chevrolet Silverado LT crew cab Dually with a Duramax diesel engine with 176710 miles. In May 2016 I started seeing white smoke coming from the exhaust pipe and I was losing coolant at the radiator coolant reservoir. I took my truck to our service associate at Priority Chevrolet who handles our other two cars. The truck was taken back to the truck repair shop for diagnosis I was told all the fuel injectors all 8 were bad. I had them repair it the cost was $7,419.46 I asked what the warranty was and he said 12 months or 12,000 miles. I got the truck back on May the 6th 2016. # Item number 1 priority repair The truck ran fine until December 21st 2016 when it started it sounded like it hit something when it turned over. We drove it to Tractor Supply in Suffolk Virginia on the way home white smoke started coming from the tail pipe and by the time we got home it was white and blue smoke. I went to start the truck the next day it sounded like the engine hit something and would not turn over at all. This was seven months and 3234 miles since the repair # Item number 2 I called to tow it back to Priority Chevrolet because it was doing what it was doing when the fuel injectors were bad before. The truck was sent back to the truck shop for repair called me back and said the technician said there was water in the oil and the block was cracked and needed to have a new engine. I asked if it was bore scoped to show the cylinders that were cracked. He said no, I know for sure the block was cracked because there was water in the oil (milk shake).( milkshake-- what happens when antifreeze gets into the oil of your car or truck. ... in the mechanic world they call this a milkshake).I had to tell the technician what to do to check the engine and he wrote it on the service order. They did not want to check it because the failure could have been from the work they had done in May of 2016 they charged $250 to tell me the engine was shot and the block was cracked. # Item number 2B # Item number 3 There is a GM engine bulletin that addresses engine coolant leakage with no external leaks which indicates coolant entering in the cylinder due to dirty or damaged seal between the fuel injectors and the sleeves # Item number 3 I told them to put the parts they took off in the front floor on the passenger side of the truck and I would have it towed to another repair shop to verify their findings. On the 23rd of December 2016 I had it towed to West Service Center in Chesapeake Virginia 904 Cavalier Boulevard 487-4420. West does the inspections on my truck and trailers. I explained that I needed them to verify what Priority Chevrolet had stated, that the problem was not because of the fuel injectors and the sleeves that they had replaced, it was because the engine block was cracked or the Piston was cracked and needed a new engine. West service center checked to verify the problems with the engine and found the number 8 cylinder had water and oil in it and the engine oil had water in it with no metal as stated on Priorities report. They could not get the bore scope in the glow plug hole and suggested the removal of the Left Bank cylinder head to check for a cracked block, with an approximate time of 29 hours at the rate of $116 per hour. This would be the same time required to replace the engine at the same labor cost. I decided to go ahead and replace the engine because of the water in the oil that could cause the bearings to wash out and damage to rod and main bearings. # Item number 4 The replacement engine came from Jasper Engines it was a complete running engine. The old engine went back to Jasper Engines and I paid $175 for an engine failure analysis report. Jasper's failure analysis indicated due to the fuel injector cups leaking causing water in the oil (milkshake) this caused wear on the rod and main bearings. The block was not cracked. # Item number 5 Now I am out $25,000.00 in repairs that should have been covered under warranty. Needless to say I am very unhappy with Priority service department. More

Service is disappointing I have been here 3 hours and 15 so far for oil change, rotation of tires and recall for a missing cotter pin on the lower control arm of my 2017 equin I have been here 3 hours and 15 so far for oil change, rotation of tires and recall for a missing cotter pin on the lower control arm of my 2017 equinox and I am still waiting!!!!! I am very unhappy. This is my first purchase from Priority and my first visit to the service department. This will be my last PURCHASE. I have spoke with one of the service managers regarding my concerns. This type of wait for service is unacceptable. Bob pippen More

World class! Matt House helped us buy a used Chev Equinox and he was awesome fome, from getting us a good deal to making sure we were insured! Matt House helped us buy a used Chev Equinox and he was awesome fome, from getting us a good deal to making sure we were insured! More

Priority Chevrolet is the place to go buy a car! I recently purchased a used Honda Civic from Priority Chevrolet. The customer service was phenomenal and there was no pressure to buy. The selection I recently purchased a used Honda Civic from Priority Chevrolet. The customer service was phenomenal and there was no pressure to buy. The selection presses was easy and so was my financing. I was met with a smile a true support from two sales people - the one who helped me over the phone and also the sales person who helped me at the car lot. I strongly recommend Priority Chevrolet to anyone who has less than perfect credit. This place is the real deal, they are there to help you move forward with a sale. More

Very good purchasing experience. Sales rep. John Wyatt was very professional & helpful. You should work on streamlining the after purchase procedure. It was very tedious & annoying Sales rep. John Wyatt was very professional & helpful. You should work on streamlining the after purchase procedure. It was very tedious & annoying. Not the personnel, but the process. It required about 1 1/2 hours of our time for nothing. More

New 2017 Corvette Grand Sport Purchased a new Corvette from Preston Powers. Very happy with the deal and love the car. Preston got me the deal I wanted, enjoyed the entire experien Purchased a new Corvette from Preston Powers. Very happy with the deal and love the car. Preston got me the deal I wanted, enjoyed the entire experience. More

Brandon Jackson is the man to see. I will say they mark up used cars for a lot more than they are worth. This was my only complaint with them. They are however not stupid and if you spe I will say they mark up used cars for a lot more than they are worth. This was my only complaint with them. They are however not stupid and if you spend enough time talking them down they will get down to where it needs to be. This is at every dealership though. When the truck I came to check out and eventually bought was shifting hard I asked them to fix it before I buy and they had zero problems doing that for me to make the sale. It ended up being a bad transmission and it was fixed for free. They are knowledgeable friendly and genuinely want to make the deal work for you. Just make sure to take your time and be willing to walk away if it's not exactly what you want. More

Don't wait for service! So far, I have been here for 3 hours and 40 minutes. At the 2 hour mark the oil change, state inspection, and I hope, the recalls were done. Howeve So far, I have been here for 3 hours and 40 minutes. At the 2 hour mark the oil change, state inspection, and I hope, the recalls were done. However I am still waiting for a freaking g light bulb to be put in. Seriously, an hour and 45 minutes for a light bulb ( and counting) in addition to the 2 hours I've already been here. Priority, you need to change your website that says 15 minutes to 1.5 hour wait. Ridiculous! More