Priority Chevrolet Greenbrier

My wife and I were looking to purchase a new Suburban, John Wyatt met us on the lot. He was very friendly, not pushy and showed us the vehicle. Later that evening my wife emailed him with an offer. He res John Wyatt met us on the lot. He was very friendly, not pushy and showed us the vehicle. Later that evening my wife emailed him with an offer. He responded with add ons for oil changes for life and battery changes for as long as we own the vehicle. We did not want either option but John told my wife we must buy these add ons if we want to make the purchase. This ended with a heating phone conversation making my wife feel very uncomfortable. The next morning I called Arnel Johnson, John's manager about what happened. I told Arnel we want to make a deal if we can take these items off the price and we did not want to work with John Wyatt. He agreed and said we will work with James McPhearson to sign paperwork. We met James and he was great. Very friendly and made the process easy until it came to the survey. He mentioned a survey several times while we were at the dealership and even sent me a text later about taking the survey. Normally I never submit a survey unless I had a bad experience like I am now. I told James I would complete the survey for him. I completed the survey giving him good marks and even took time to write an extra note about how James was a pleasure to work with. About a week later, I got a phone call from James telling me how disappointed he was in how I completed the survey. He said that based on my answers to the survey, he did not get paid for the suburban purchase. The conversation ended with James telling me, "you better not need anything from me ever again". We love the new suburban but will never go back to Priority Greenbrier. More

I have bought 6 vehicles from Priority Chevrolet and let me tell you why I will never buy another one from any Priority dealership. I had an appointment to have my car's oil changed this weekend. I brough me tell you why I will never buy another one from any Priority dealership. I had an appointment to have my car's oil changed this weekend. I brought it in early and I was told it would probably be done that day. I never heard anything. Spent lots of time trying to get someone to respond to me and let me know if the car was done bc the tracking app wasn't updating. I finally drove out there and my car is parked in the middle of the aisle, not even in one of the empty parking spaces. Good news is that at least it was locked. The last vehicle I left with them wasn't locked when we picked it up after being there overnight. I unlock and open the driver door and there is oil on the door below the window, it's all over the arm rest, it's on the center console, it's on the floor mat and the rug. There's a greasy hand print on the hood and it looks like when they were done filling it with oil they just kept dumping instead of neatly ending it. If you don't mind having your car trashed when you get it back from the service department this is a great place to buy from. Nothing has been done to make this right. I have to wonder what will happen to my vehicles when I have to take them in next. More

It was a great experience Everyone made it Phil so comfortable I would recommend any of my friends to come here see Mr. James Mcphearson. He made it so easy to deal with he took the time to make sur comfortable I would recommend any of my friends to come here see Mr. James Mcphearson. He made it so easy to deal with he took the time to make sure I was happy. More

I can't recommend this service experience because of the ongoing issues with how they diagnose things, their communication, how they handle repairs, and just their overall professionalism. We talked abou ongoing issues with how they diagnose things, their communication, how they handle repairs, and just their overall professionalism. We talked about a bunch of electrical problems throughout the whole thing, like grounding issues, lights not working, HVAC controls, switches, and module stuff. Even though they told me the car was totally fixed, problems were still there afterward. I kept telling them I was worried about them doing diagnostics piece by piece and stacking up repair charges without figuring out the real problem first. Unfortunately, it just got more and more confusing, expensive, and frustrating. The biggest problem was that what they told me verbally, what was in the repair records, and how the car actually was after I picked it up didn't match up. Sometimes, I felt like they were talking down to me and misleading me the whole time. As someone who's been a customer for a long time, I expected way better communication, transparency, and to feel confident that the car was actually fixed right before I got it back. More

The impossible was made possible for getting a vehicle. Thanks to James McPhearson I now own a Nissan Rouge!!! Thanks to everyone that made it happen 🙌 🙏 Thanks to James McPhearson I now own a Nissan Rouge!!! Thanks to everyone that made it happen 🙌 🙏 More

Dear James, I wanted to take a moment to reach out and extend my sincere gratitude for the exceptional service you provided during our recent car purchase. We are incredibly happy with our new vehicle, extend my sincere gratitude for the exceptional service you provided during our recent car purchase. We are incredibly happy with our new vehicle, but more importantly, we were truly impressed by the experience of working with you at the dealership. Your deep knowledge and the way you shared information with us made the entire process seamless and transparent. It was clear that you weren't just making a sale, but ensuring we had all the details necessary to make the best decision for our family. Your pleasantness, dedication, and genuine friendliness meant a lot to us. It is rare to find someone who balances professional expertise with such a welcoming and helpful attitude. Please continue to do an awesome job—the level of care you show your customers truly sets you apart. We will certainly keep you in mind for any future needs and will be happy to recommend you to others. Warm regards, Keonte’ and Kawthar More

It was a painless process to buy or new Traverse High Country. Big shout out to James McPhearson for his help. Country. Big shout out to James McPhearson for his help. More

James McPhearson was awesome. He did not pounce like some do when you pull into the dealership. He had a Traverse just for me. Not the one everyone was test driving. She is a b He did not pounce like some do when you pull into the dealership. He had a Traverse just for me. Not the one everyone was test driving. She is a beauty! He got me a good deal, and when something wasn't right with the offer, he corrected it right away. I am a longtime Chevy owner. I have a 2013 Camaro 2SS, and she is still a beauty. I bought her brand new. I hope my new purchase will give me as much fun and pleasure as my Camaro. Thank you again, Mr. McPhearson, for helping us achieve our goal yesterday! More

Horrible service from James McPhearson. Got a total attitude because we asked if there was wiggle room on the price. Didn’t even try to save the sale. Just grabbed the paper and stormed off Got a total attitude because we asked if there was wiggle room on the price. Didn’t even try to save the sale. Just grabbed the paper and stormed off. I see all these great reviews on him but something was off with him today. We were nothing but cordial and even thanked him for his service. The way he treated us was uncalled for and rude. I hope people shop elsewhere. I know we will! More

James Mcphearson was a pleasure to work with! He got started quickly to run numbers and get us out the door as quickly as possible! We will definitely be returning! He got started quickly to run numbers and get us out the door as quickly as possible! We will definitely be returning! More