Priority Chevrolet Greenbrier

I have had a tough few years - coming out of COVID I was diagnosed with cancer, lost some of the most important people in my life , had a major change in our family dynamic causing me to take care of 3 kids diagnosed with cancer, lost some of the most important people in my life , had a major change in our family dynamic causing me to take care of 3 kids on my own while fighting through everything life had dealt me, then to top it off with my car of 15 years crapping out on me - so choosing to get a new car did not come lightly. I walked into Priority nervous that I was making a decision that I wasn’t ready for but I was welcomed with opened arms by James. Not only did he make sure that I was worthy of a new vehicle, he made sure that I got everything I was looking for and I couldn’t be happier with my purchase. I did purchase a used vehicle but it looks and drives like it’s brand new and I have teared up almost every time I get in the car because I can’t believe it’s mine. Even my kids have been so happy about my purchase and have asked for rides to literally nowhere because they love it so much. Thank you James and Priority for seeing me as a human and not just a customer. I will definitely be back when it’s time for my 3 teenagers to get their first vehicles. More

Bought 2500HD on April 8. James McPhearson, Tiffany Hnatko, Luna Miles. Thanks so much for a great deal and outstanding service. James McPhearson, Tiffany Hnatko, Luna Miles. Thanks so much for a great deal and outstanding service. More

My husband and I purchased a Toyota Tacoma and dealt with James as our salesman. He was so knowledgeable and helpful in that process. He was available for our calls and certainly offered us top line servic James as our salesman. He was so knowledgeable and helpful in that process. He was available for our calls and certainly offered us top line service. Since the purchase, James is still available for us with the same willingness to help and answer our questions. To me, that means as much as the sale, if not more! Go see James! You will appreciate him like we do. Today, he assisted me with a service question and got it resolved. Again, great service from James. More

Dropped off my truck on Saturday…it’s now Wednesday and nobody has called me yet even though I’ve called and left a message every day since! nobody has called me yet even though I’ve called and left a message every day since! More

The Service Department should be called the DISSERVICE Department. I initially dropped my work vehicle off on December 19th 2024. The service that was to be done was a battery and to complete the yearly i Department. I initially dropped my work vehicle off on December 19th 2024. The service that was to be done was a battery and to complete the yearly inspection. I was told that it would be possibly a 2 week turn-around. So we fast forward to January 2nd and still my vehicle wasn't looked at. I went and spoke with the Service Advisor and was told that it would be looked at NEXT. I was then contacted January 17th and was told that it would be yet another two weeks before it was looked at. You call the number and you don't get an actual person at the service department. They don't contact you at all and the communication is TERRIBLE. I would not recommend anyone for service at this dealership. More

I WISH THAT I DIDN’T PURCHASE MY VEHICLE HERE and I wasn’t forced to have to deal with the circus that is Priority Chevrolet Chesapeake Service Department. Today was the last straw and I'm going to sho wasn’t forced to have to deal with the circus that is Priority Chevrolet Chesapeake Service Department. Today was the last straw and I'm going to shop around for a new vehicle to get away from this leadership lacking soup sandwich. I made an appointment online clearly for a diagnostic service with clear explanation regarding my ('22 Tahoe, <3yrs old, 33K miles) driver side mirror defect where it has began tilting up or down upon start of vehicle and resetting the memory does not fix it (some quick research shows it is a frequent issue across GM's Chevy, GMC, Cadillac). I took the day off work and arrived for my appointment to be told "Diagnostics has a two week backup so you'll have to leave it here." I gasped and asked, "for two weeks?" Tina looked me dead in the eyes and said yes. I couldn't believe that was the actual business model they operated with and questioned how I'm supposed to get too and from work and take care of my young child. Tina said I could get a rental for two weeks - that would not be paid for by Priority. She said there is no way to schedule an actual appointment with diagnostics and I can try my luck on a later date. So be warned... making appointments mean nothing, filling out the detailed description of service needed means nothing because noone reads it, and it is on the customer to absorb the cost and disruption due to Priority's inability to run their business. Back in 2022 (27 September) I dealt with the same madness to get a manufacturers defect repaired where the front headlight was installed wrong and the lack of gasket was causing the light housing to rub/flake the paint off of the body. After many many phone calls and messages left without ever getting a call back. I took the day off work and just drove to the Service Department and dealt with Christian (service rep), Billy Harrell (manager), Susan (Asst Manager), and Bob Backes (service manager - by title). Bob took photos and said he would have to upload them to GM for work authorization. I heard nothing back. At 1110 on 21 October I called and spoke with Greg (service manager) and he said he talked to Bob and the work is authorized but I need to bring the truck in to the body shop for an estimate and to make an appointment for the repair. I drove to Priority Collision Center on the afternoon of 25 October, they did estimate but couldn’t do anything because the Service Department hadn’t initiated the work, so they sent me back to service. I met with Bob again. On 15 November I show up for vehicle drop off and there is nothing in the system and no-one knows what is going on - I had to provide them with a copy of their own estimate. Then I had wait for a ‘surprise’ rental - surprise to them, not me. The fact that this has gone on for years (check out other people's experiences also), shows that they just dont care. Once they hook you with the purchase of the vehicle, the rest doesn't matter. More

This dealership does not care about their customers. I had my car in to be fixed. Spent alot of money and problem wasn't fixed. Now they won't even take it back to fix it right in a decent amount of tim I had my car in to be fixed. Spent alot of money and problem wasn't fixed. Now they won't even take it back to fix it right in a decent amount of time. I have called 6 times and was told I would get a call back about a earlier date to bring it in and still haven't heard from them. Or the 6 times I've called about it. And the car is dangerous to drive. The collision center there is the same way. No call backs in a decent time. I can say I will never choose them again. I tell people beware of this dealership. No loyalty or respect to their customers. More

Knowledgeable and professional salesmen educated me about the vehicle I was interested in showing in detail all the features on the new Equinox EV making the experience of buying a new vehicle even more exci the vehicle I was interested in showing in detail all the features on the new Equinox EV making the experience of buying a new vehicle even more exciting. Everyone I encountered was helpful and made me feel comfortable asking any questions I had about the vehicle and the process. I’m in love with my new Equinox EV and I will definitely be buying my next vehicle here as well. More

The service department’s customer service is terrible. Called the service manager with a complaint and she hung up on me. Reaching anyone by phone is impossible Called the service manager with a complaint and she hung up on me. Reaching anyone by phone is impossible More

*AVOID THIS DEALERSHIP* To skip the very long story, their representative screwed up and ended up costing me another $10,000 dollars. I have him on record even stating it was his fault. My monthly payme their representative screwed up and ended up costing me another $10,000 dollars. I have him on record even stating it was his fault. My monthly payment went up $100, and my bumper to bumper warranty was reduced significantly. The dealership says they care and they wanted to work with me but wouldn't budge, "after discounting the lifetime oil changes very heavily."  Absolutely disappointed by the, "knowledgeable" members they say they employ. I should have known something was wrong when while walking the lot during the original visit, a DIFFERENT member looked me in the face and said they didn't have the vehicle I was looking for. That was even after looking at four of the vehicles I was interested in.  *AVOID THIS DEALERSHIP* More