Priority Chevrolet Greenbrier

James was a pleasure to work with buying my new Silverado. He made the car buying process a breeze and was always available to talk. Silverado. He made the car buying process a breeze and was always available to talk. More

The first of 7 times I brought my 2013 convertible Camaro in to Priority for leaking in the backseat floorboards was 26 June 2013 when the vehicle was 8 months old and had only 9,178 miles. I have lost the u in to Priority for leaking in the backseat floorboards was 26 June 2013 when the vehicle was 8 months old and had only 9,178 miles. I have lost the use of my vehicle a total of 39 days and it has already cost me $1609. Chevrolet issued TSB PIC5458D so this is a known problem with 5th Generation Camaro convertibles. My car has never been anywhere for any type of maintenance except Priority Chevrolet where I bought it brand new. Not only did they not fix it but they made the problem substantially worse and refuse to fix even that without charging me over $4200 more. The Maintenance Department’s far-fetched theories on all of the ways my 4th and 5th bows got bent neglect the fact that Billy swears he personally checked my 4th and 5th bows the last 4 times it came in and they were never bent. My Service Advisor Jessica advised me to bring it back in when I told her the leak was substantially worse since the last visit and was not only in my back seat but now in the trunk, as well. I also informed her at that time that Chevrolet had agreed to pay for the modification that Priority’s maintenance crew said was required to stop my top from leaking. All I needed was to bring it in to the dealership, have them give it one last look over to make sure nothing else was wrong with it and ensure the modification is in fact necessary. At that point they were to take it to a 3rd party for the modification & Chevrolet would then guarantee the 3rd party work. When they told me that now my 4th & 5th bows were bent, Billy said that damage could only be caused by something acting against the hydraulics when the top was in operation. He actually said “like an umbrella standing on end” which just so happened to be the only thing in my trunk when I brought it in. I truly believe that this damage was caused unintentionally by the mechanics at Priority attempting to fix it. For years the problem was the same & then after a trip to the dealership it started leaking in my truck and leaving sopping puddles in my back seat floor boards instead of just what previously had been normal. Jessica was amazing and I actually miss dealing with her because she seems to genuinely care about people. I think the mechanics however just gave me my car back after they bent the bows in the hopes I’d notice it on my own. They never intended for me to contact GM or GM to agree to pay for the modification so they were forced to address it before sending it to an outside party who would surely recognize it. I understand making a situation worse attempting to make it better. I have worked structures and hydraulic systems on aircraft my entire adult life and have made a few of those mistakes myself. What I do not understand is not accepting culpability for their part in it. This coupled with the issues I had dealing with Tina Roberts who consistently lied to me when she was my Service Advisor has caused me to make the decision to break all ties with this dealership. I just don’t have the time or money for this behavior. I do not have $4200 to fix a top that will not even fix the leak. I have already invested too much both in time and money that has not fixed it. I was floored when they told me they could not help me with a known problem on my vehicle & even more shocked when they refused to accept responsibility for destroying my top & expecting me to foot the bill for their mistake. Except for the top, I still love this vehicle & will continue to buy Chevrolet. In fact, I just purchased a 2020 40th anniversary limited edition Black Widow Silverado but where for many years Priority was the only dealership I would purchase from this was purchased from any dealer that was not Priority because of the problem they caused with my top & refuse to fix after several attempts on my part to contact anyone at this dealership with a little bit of empathy for my situation.   More

EXCELLENT service and customer care! Went the extra mile to help the car buying experience! 100% recommend for any and all friends and family of mine! to help the car buying experience! 100% recommend for any and all friends and family of mine! More

James was such a great help when I was going in to purchase my first vehicle. He was relatable, honest, and extremely helpful. He did not make me feel pressured in any way. I was hesitant when decidin purchase my first vehicle. He was relatable, honest, and extremely helpful. He did not make me feel pressured in any way. I was hesitant when deciding between cars at first. Then he asked which one I was in love with the most. Once I told him my answer, he offered me to take the vehicle home for the night to get comfortable with it before making a final decision. James showed nothing less of excellent service. He is passionate about his job and it shows. Along with the personal connects he tried to make with his customers. I would highly recommend seeing James McPhearson at Priority Chevrolet when making your new Chevy purchase! More

New Silverado We traded in our 2016 Silverado for a 2020 Silverado. James McPhearson was our sales rep. He is extremely knowledgeable, patient and made the whole p We traded in our 2016 Silverado for a 2020 Silverado. James McPhearson was our sales rep. He is extremely knowledgeable, patient and made the whole process a breeze. He listened to exactly what we wanted and made it happen. From test driving multiple vehicles to walking out with a brand new set of keys, we were in and out finished with the transaction in a few hours. We would definitely purchase another vehicle from James and Priority Chevrolet. More

brand new Tarx 2020 this process was very easy for me. I am a 20 year old and James took the time to help me understand the process and gave me different options that fit this process was very easy for me. I am a 20 year old and James took the time to help me understand the process and gave me different options that fit my budget.i will most defently be back for car #2 thank you again. More

My credit report was hit over 10 times during the credit check process, plugging my credit score down a total of 4-5 points, ridiculous!! check process, plugging my credit score down a total of 4-5 points, ridiculous!! More

Took 2+ hours just for a simple oil change with two weeks notice for an appointment I scheduled after this Chevy 2019 Colorado im gonna have to go with a Ford much better quality and service. Don’t come here notice for an appointment I scheduled after this Chevy 2019 Colorado im gonna have to go with a Ford much better quality and service. Don’t come here. More

The best car buying experience. Thanks to Mr.James McPhearson,he made my experience easy and painless,he took the time to listen and walk me through the whole process.Thanks to the s Thanks to Mr.James McPhearson,he made my experience easy and painless,he took the time to listen and walk me through the whole process.Thanks to the staff. More

Service Department letting me down again! So I am not sure if there are others having similar issues but when I take my Silverado in for maintenance the Emissions has issue every time we leave So I am not sure if there are others having similar issues but when I take my Silverado in for maintenance the Emissions has issue every time we leave dealership. One time they said it was a bent sensor not allowing it to complete a regen cycle (diesel truck). Next time we had it back for a day and the "sensor" came unplugged. We left dealership yesterday and again it started but wont complete a regen cycle. It fails out and goes to reduced power mode. This is ridiculous. We have not once been through an oil cycle without returning to dealer to get it fixed. Mr Bob Backus assured me there wasnt going to be more issues. YOU are a failure if you cant figure out what your department is screwing up! More