Priority Chevrolet Newport News

By and large, a good experience. Rick was very open, knowledgeable, and cheerful. Our entire family was accommodated during the visit. The corn hole proved to be a good diversion for Rick was very open, knowledgeable, and cheerful. Our entire family was accommodated during the visit. The corn hole proved to be a good diversion for my kids. Meghan was an excellent sales associate using visuals to assist. The final associate we dealt with seemed to be more of a guys’ guy looking at my husband more than I who was listed as the primary owner and then using pink to indicate where I should sign. There was a delay with the mats which wasn’t too big a deal and then a misunderstanding about programming a new key. In the end it worked out so I am happy. More

Attempted to schedule an appointment for a state inspection on website and it wouldn't because it says inspections are first come first serve. Arrived at 7am when they open at 730 and was 2nd perso inspection on website and it wouldn't because it says inspections are first come first serve. Arrived at 7am when they open at 730 and was 2nd person in line. Spoke to service advisor who had an attitude when I Arrived and stated we will have to try and fit you in. 9 hours later after speaking with the general manager I get my car back. General manager only stated he will have a talk with his employees and said he is sorry for the mix up. Worst customer service I have ever been involved with. There is more to the story but I gave you the condensed version. More

Friendly and Polite sales consultants helped us through the first time that we have ordered a new vehicle from the factory. We have now purchased four new vehicles from this dealership over many years. V the first time that we have ordered a new vehicle from the factory. We have now purchased four new vehicles from this dealership over many years. Very satisfied each and every vehicle purchased and serviced here. More

We have received quality service from here each time we have had our vehicles in for service we currently have 3 vehicles serviced here on a regular bases have had our vehicles in for service we currently have 3 vehicles serviced here on a regular bases More

The experience buying a car at Priority Chevrolet was amazing. Our salesperson Anna was awesome, very informative and helpful. Then Meghan gave us a ton of information making sure we knew exactly what we amazing. Our salesperson Anna was awesome, very informative and helpful. Then Meghan gave us a ton of information making sure we knew exactly what we were getting with the truck and any extras we could add. And finally Dwayne got us all situated with paperwork and he even color coded the documents so we knew where we had to sign. All of it was seamless and I would highly recommend buying a vehicle from them. More

I hadmy Chevy Colorado in the bodyshop for 9 weeks all I needed was a Axel ,Tire, and a Rim that was hit by another driver no body work was needed Every time I call the shop They couldn't tell me when t needed was a Axel ,Tire, and a Rim that was hit by another driver no body work was needed Every time I call the shop They couldn't tell me when the truck would be ready so I called insurance company and insurance company said that they're already approved the work to be done 6 weeks ago So whatever you do if you're out there and you're reading this do not take your car to Priority Chevrolet I will never do business with them again I had to call the manager on the 11th of July 2022 and ask him to send my car to another shop he promised me the car would be ready in a few days More

I made an appointment for 8:15 , 29 Jun Dropped it off at7:45 29 jun It is now 9:45 am and my car is sitting where it was at 7:45 Dave Jones, GM —- What does having an appointment at 8:15 really mean at7:45 29 jun It is now 9:45 am and my car is sitting where it was at 7:45 Dave Jones, GM —- What does having an appointment at 8:15 really mean COL Dave Theimer Copy furnished: Hampton Roads BBB More

Anna Golsin was amazing! !!! She made the process simple and quick! Also got me into the car I wanted in my price range as requested!!! Go see ANNA !!! She made the process simple and quick! Also got me into the car I wanted in my price range as requested!!! Go see ANNA More

My first new car purchase at the age of 20 was at Hutchens Chevrolet, which is now proudly owned and operated by Priority Chevrolet (at this Jefferson Avenue location now). As my journey through Hutchens Chevrolet, which is now proudly owned and operated by Priority Chevrolet (at this Jefferson Avenue location now). As my journey through life unfolded, and my family grew, this dealership has kept us safely and securely on the road. Outstanding service department. well staffed with 'old' and 'new' faces, and John Sherman always makes sure everything I request or need is addressed. Several times things that we needed beyond my awareness, and was so glad his team enlightened me, as I am very attentive to detail. I am fortunate to have a personal relationship with many of the service team members, Eddie Ausura for over 30+ years, his son David, who is on the team, and his son-in-law Matt also on the team. There are others I could list as well. My first new business vehicle purchase there, in 1992 was an Astro van, now with over 506,000 actual miles on the original engine, still in use daily. No oil needed between changes. Seriously. I could go on. From Parts, and Service they have kept me and my family on the road for over 50 years! Now to my most recent purchase, a very unique limited run Chevrolet, very difficult to find, and it was right there, on Priority's Lot, which I had searched for over a year and a half for just the right one, much less finding one. Again, much more to this story beyond this medium's allowance. However, I can only say, that my long time friend and sales rep, Dan Macklin, who was at Hutchens back in 1972, when I bought my first Nova SS, was right there with me, every step, to secure this deal. Dan introduced me to George Mastermaker, who opened 'doors' (beyond dealership physical doors) for me, extended a personal hand of friendship (beyond these words), and made this more than just about purchasing a car. This was a family event, that many may recognize as such, and appreciate, but added a depth to this very special event for me. This was more than just a combination of metal, materials, fabric, gas and oil. Immediately, upon our initial discussions, this unique vehicle was taken to John Sherman, (long time friend and wealth of experience in the automotive industry) then to Eddie (Mr GM himself) for a thorough second bumper to bumper (I asked for this, and they know me). I could go on, but will conclude this reflection, which allows me to look back on an such an event that was beyond a vehicle purchase. Every element of the Priority experience was well executed, personal, and in reflection, very special to me at this moment in time. Dan Macklin (after taking care of every detail) had the car set aside for my pickup, in a very special setting. Perfectly clean, sitting to the side in a quiet spot, to the North of the Showroom, where he and I had a chance to stand side by side, reflect, and have a picture taken together with the car in the background, that exemplified what 50 years of dedication and passion for vehicles can offer beyond just a dollar amount. Dan reached out to me (more than once) in the following days to insure all was well. George in turn took the time to bring personal outreach to me as well. The "You can have it all" was more than exceeded by this team of awesome people, from the showroom to the 'go' room. That is the difference with any business. PEOPLE. Our journey continues! More

Went to buy a truck that I had on order for over 3 months. My wife and I were excited. We had a simple question about the price of the vehicle compared to what it was supposed to be. Our sales lady months. My wife and I were excited. We had a simple question about the price of the vehicle compared to what it was supposed to be. Our sales lady could not answer our question so she went to George. George proceeded to come over to our sales ladies desk, sit down in front of my wife and I and proceed to yell at us. He told us the price of the truck was what it was and if we didn't like it he would give us our $500 back and we could go somewhere else. This was xxxx poor customer service at its best. This man does not deserve to have the job he does dealing with the public on behalf of priority cheverolet of newport news. He treated us like total crap, and never even apologized! If you buy a new vehicle from them, I would highly suggest you don't deal with this inconsiderate, pompous, errogant man. In my opinion he should be fired. He definitely does not represent the values of Cheverolet! More