Priority Ford Norfolk

The staff and manager were rude the minute we walked in. After keeping my car overnight for safety inspection they said it was ready but had not done the inspection. Upon finally finishing around 4:30 pm th After keeping my car overnight for safety inspection they said it was ready but had not done the inspection. Upon finally finishing around 4:30 pm the second day the car failed due to a large crack that formed while in the care of the quick lane. Prior to dropping off the crack was a small chip about the size of a buckle. No apologies not help was given. The manager will not return a call or answer his phone. This service is supposed to be for loyal customers but it is a joke. More

Very professional and stayed to time line with how long service would take. I would recommend this dealership service would take. I would recommend this dealership More

Amazing dealership. I am military and was coming to the area for the first time and had to start over after moving from Japan. I was dreading having to buy a car in this market but was presently surprised area for the first time and had to start over after moving from Japan. I was dreading having to buy a car in this market but was presently surprised to find that Priority Ford was not charging an upcharge. This is unusual in this market but just goes to show how they want to treat there customers. Clyde was awesome to deal with and made it pleasant and very stress free process. I also can’t say enough nice things about Clyde and Mrs. Naomi. She was amazing! Amazing dealership and highly recommend! Go see Clyde and Mrs. Naomi at Priority Ford! More

Always gives me the service I need. Nothing extra and priorities for life make everything affordable priorities for life make everything affordable More

Worst experience I’ve ever had buying a car. Pete Troia my salesperson was amazing but the rest of the team members were terrible. Dealership messed up the taxes that delayed the title process twice. They my salesperson was amazing but the rest of the team members were terrible. Dealership messed up the taxes that delayed the title process twice. They never once reached to me to explain or apologize. I had to call the title clerk to find out which is pathetic. After all that they wanted me to pay the difference when it was there mistake not mine. If this is how they treat military members then they should be ashamed and I absolutely recommend nobody go there ever. More

Great customer service! The new building is very accommodating. I was in an out in about an hour. accommodating. I was in an out in about an hour. More

Priority Ford has became to large to take care of customers like it did 3.5 years ago. The employees are rushed and lack the knowledge of past employees. customers like it did 3.5 years ago. The employees are rushed and lack the knowledge of past employees. More

I had had an issue for a while with the lift installed at purchase. I had a loud pop whenever turning to the right. It was addressed before without a resolution. I was told I needed to grease the tire stop e purchase. I had a loud pop whenever turning to the right. It was addressed before without a resolution. I was told I needed to grease the tire stop every oil change. That was not it, the tire stop come into play at 35 to 38 degrees of turning. this pop happen from 15 to 35 degree. The lift was loose, after a test drive, the truck maintenance supervisor had comprehension and fix the issue by tighten all the lift components up. I am so happy the noise is gone. Greta job team. More

Good luck getting those "priorities for life". I was only able to get ONE free oil change, have paid for FIVE and have had to pay another inspection for the TWO inspections I have needed so far. So they owe able to get ONE free oil change, have paid for FIVE and have had to pay another inspection for the TWO inspections I have needed so far. So they owe ME for two oil changes (one per year) and two inspections. Scheduling warranty service is another joke unless you can wait for THREE WEEKS to maybe have the issue fixed. The excuses are; "We are swamped with so many returns" "We went from 50 bays at our old site to 22" and in the next breath, the PARTS AND SERVICE MANAGER said; "We are short on service technicians". What is it? How can you not have enough service techs when you now only have half the bays you did a year ago? I'm guessing that a majority of them left because you probably treated them worse than you do your customers. Priority Ford; the "PRIORITY" is to get the vehicle off the lot and forget the customer after the sale. And I thought that Free-DUMB Ford service was bad. If I had known then what I know now, I would have bought the RAM pickup! Wish I could give ZERO stars! More

My experience with the service representative was outstanding. I would most definitely bring my car here again and/or refer to a friend. I would also ask to work with Lauren again. outstanding. I would most definitely bring my car here again and/or refer to a friend. I would also ask to work with Lauren again. More