What was promised as a benefit of buying a new explorer, a one time complimentary detailing, they walked that back significantly. When I brought it in, they told me it was too old at 1.5 years and that the offer no longer stood- not what was discussed when buying the car. They were very friendly when I bought the car. Then they relented to do the detailing. I rented a car overnight to get it done. When I picked it up, nothing was done on the inside. I asked the detailer and he replied that he did not do anything inside, other than pick up the car mats and put them back because it was only a courtesy detail. I could have taken it to a drive through car wash and gotten a better deal. Lesson learned. I will not be inclined to buy my next car their due to priorities for life. And when I attempted to discuss, I had to call five times, and each time was on hold for about 5 minutes, eventually just to go to a voicemail.