I pulled in and the quick lane was roped off with no
instruction, only which direction to head. The sign indicated to check inside - but there are several "insides." I finally pulled into the service
instruction, only which direction to head. The sign indicated to check inside - but there are several "insides." I finally pulled into the service bay where I was ignored by three people. I finally exited my vehicle and went to the desk where it took several minutes for anyone to even acknowledge me. I understand waiting, I don't understand a lack of acknowledgement. Finally someone asked me what I needed and directed me to Heather, one of the people who had ignored me earlier.
I left my car for an oil change, appointment for drop-off had been made the previous week. This was about 1:30 p.m. At 5:45 p.m., I called the service department, was placed on hold for about 15 minutes and I hung up. No call, nothing. My vehicle was now staying overnight without so much as a word from anyone. Who can be without their vehicle this long - for a scheduled oil change?
At about 9:00 a.m., I called the service department where I was transferred to Heather. She did not answer and her voicemail was full. I called back, asked not to be transferred or placed on hold. A helpful young lady did walk to the quick lane and told me she could not find my ticket. I explained to her that I was becoming increasingly frustrated with this process. She said the service manager would call my back shortly. Lovell did call me back and I was told my ticket was started and not completed. He said that my vehicle would be next. I got a call about 12:30 that my vehicle was ready - almost 24 hours after being dropped off - with a scheduled appointment. With all my interactions with Priority, Lovell is the only employee with any sense of customer service. This includes the purchase of my vehicle to oil changes and other service on my vehicle.