Priority Ford Norfolk

Jazmyne in the service department provided clear instructions on how my vehicle would be serviced and provided details on how long it would take. instructions on how my vehicle would be serviced and provided details on how long it would take. More

Jazmyne in service and our actual technician were great! Very efficient, helpful and got the job done right! Very efficient, helpful and got the job done right! More

Very organized and helpful. I found my vehicle online in the middle of the night and was able to set up a meeting the next morning to see it. Gave me a great deal on my purchase I found my vehicle online in the middle of the night and was able to set up a meeting the next morning to see it. Gave me a great deal on my purchase and the best price for my trade in out of everyone we went to. 5 star dealership ready to get you into a vehicle you want t a price you can afford. More

I called for an appointment to get my 2018 Ford Escape's oil change and an inspection. I got the appointment for 8 day later which i totally understood. My appointment was for 8:45 am. which i was there at oil change and an inspection. I got the appointment for 8 day later which i totally understood. My appointment was for 8:45 am. which i was there at 8:20 am and droped off my car. The service writter told me i needed to have the antifreez changed, 25000 miles on the car???? I understand "upselling" coming from the auto repair business (35 years), I declined the service. After7.5 hours not hearing from anyone I started calling, replying to the text the serivce writter sent which told me to reply if I han any questions. I did not get anyone to answer the phone or reply to the texts. At 4:30 I went to check on my car and was told that they tried to call me at 2:?? pm to tell me i had a nail in my tire and it would cost me $27.00 to repair, my phone nore me has no record of any phone call/voice mail/text message. And by the way it just happened to be the same tire that last year during the inspection they found a "Cut" in the tire and needed to be replaced! I had no choice (if I wanted the car inspected) to have the service done. At 5:30 pm I got my car back! My Pritory for life just died! Hay it will save Pritory $$$ which i'm sure is a good thing for them!!!! More

I appreciate the help from the staff at Priority Ford to get me hooked up with my 2022 Ford F-150 King Ranch. As soon as I seen and test drive the truck I knew it was right for me. The staff did a good job get me hooked up with my 2022 Ford F-150 King Ranch. As soon as I seen and test drive the truck I knew it was right for me. The staff did a good job showing me how the truck works and giving me a good run down on everything. I love the tonneau cover that was put on the bed of my truck. Thanks for everything More

When is Quick Lane service not Quick Lane service? When you are Priority Ford Norfolk, I scheduled an appointment online for 3:15 p.m. , July 5th. I arrived for the appointment and was directed to the When you are Priority Ford Norfolk, I scheduled an appointment online for 3:15 p.m. , July 5th. I arrived for the appointment and was directed to the Quick Lane service area. At check-in I was informed that the scheduled appointment time was the time to "meet with a Service Advisor". I was also informed that it would be at least 1.5 hours before they would be able to pull my vehicle into a service bay and another hour for them to complete an oil change and tire rotation. That's not QUICK and it certainly isn't SERVICE! When I approached a group of Service Managers and explained what had transpired they acted like they were amazed that I would have an expectation of TIMELY, EFFICIENT SERVICE. They each had accepted that what I described was an actual dealership service department norm. One arrogant short, stout male manager made the comment, "You look like an older gentleman that's been around service departments before, when have you ever experienced an appointment that was the time your vehicle was serviced?" The answer EVERY TIME except Priority Ford. I will not be back....I will not recommend your services.....I will not speak positively about Priority Ford or its Employees. More

Christopher in service and our actual technician were great! Very efficient, helpful and got the job done right! great! Very efficient, helpful and got the job done right! More

Went for "free" annual inspection. Was failed for fog lights that several other service stations advised aren't part of a vehicle inspection. Left there and vehicle immediately passed Was failed for fog lights that several other service stations advised aren't part of a vehicle inspection. Left there and vehicle immediately passed inspection. Requested to have a/c drains cleared to stop dripping in vehicle...was told I have to pay for a diagnostic but I told you what it was. Always something when I go for service. More

When you buy a car from priority Ford absolutely do not let them talk you into an extended warranty or a maintenance plan. It will set you back about 2500 to $3000 and it's a very expensive piece of toilet let them talk you into an extended warranty or a maintenance plan. It will set you back about 2500 to $3000 and it's a very expensive piece of toilet paper. We bought our certified used Explorer with a maintenance plan / extended service warranty. Every time we bought the vehicle for a basic oil change or inspection (part of the sales pitch) we complained about the brakes squeaking. On every occasion (there were several) they told us the brakes were fine, the brakes were within limits. the brakes didn't need to be changed. However, upon the last time it was brought in… somehow it now needs brake shoes, brake rotors a brake flush, a tune up, fluid changes. To the tune of about $3000. All these things to my understanding were part our maintenance plan and was supposed to be taken care of take care of. Vehicle was supposed to be warrantied to 100,000 miles. However, the vehicle now has 92,000 miles on it and when it was brought in LAST WEEK we were told that the warranty has expired. I'll chalk this one up to education. And choose to share this lesson with those thinking about buying a car. If I buy another vehicle, it won't be from Priority, and I will make sure that I share this experience with everybody I know. Priority has mastered selling you a service that they will kick down the road the road until it's no longer going to be fixed on their dime… so it can be fixed on your dime I would highly advise making sure you get your warranty and layman's terms and hold him accountable I for one would not buy another car from priority More

Everyone I met was friendly and helpful. When my car was ready to go a gentleman came to the waiting room, gave me my keys and let mr know where it was parked. I was very impressed with ev When my car was ready to go a gentleman came to the waiting room, gave me my keys and let mr know where it was parked. I was very impressed with everyone I came in contact with. Sam Roady More