Priority Honda Chesapeake

Buying the car was the easy part, it's the inspections that will get you. I brought my car in for an inspection and the only thing I changed on it was adding rain guards and door handle covers. They faile that will get you. I brought my car in for an inspection and the only thing I changed on it was adding rain guards and door handle covers. They failed me for brakes and rotors that I knew were a little low anyway but also for my brake lights not being the "right ones". I bought my car this way so I wasn't going to pay for them to change out the lights. They also quoted me $900 for new pads and rotors on the front even though they passed inspection. The full pads and rotors set for front and rear are maybe a little over $200. So I'll be buying them myself and changing them to save $900. This is what a "free" inspection gets you when you buy a car here. They also need to keep the car another day because they don't have the rotors in stock. Also, last time I left after having my car checked out, one of my tires was filled about 10psi over what they should be. The front desk people are nice though. More

We’ve lived in the Hampton Roads area since 2001 and have purchased at least 10 vehicles at Priority dealerships over that time. Priority used to seem like one of the more reputable dealers in the area, but purchased at least 10 vehicles at Priority dealerships over that time. Priority used to seem like one of the more reputable dealers in the area, but looks like that has changed. Now I see the Market Adjustments, LoJack, Nitrogen in the tires, etc., which are all just gimmicks to rip off consumers. The good news is, there are other dealers in this area who have not crossed over to the dark side. My recommendation is that you stay away from Priority dealerships and shop around until you find one that doesn’t use the predatory practices they’ve decided to institute. More

Great experience working with Leonard Aube and Linda. Got great price for my trade, found a vehicle that I absolutely love and had a lot of fun in the process working with Leonard. He was kind, funny and Got great price for my trade, found a vehicle that I absolutely love and had a lot of fun in the process working with Leonard. He was kind, funny and knew the ins and outs of the vehicle. Best buying experience I’ve ever had and I buy new approximately every 3 years. More

I have had my car for 5 years. I have not had any issues with Priority Honda. In fact I was so impressed with the speed and efficiency of my check ups, and the courtesy that everyb I have not had any issues with Priority Honda. In fact I was so impressed with the speed and efficiency of my check ups, and the courtesy that everybody has shown when I am there, I can not say enough nice things about them. I give them an A+++ More

This is the worst dealership I have ever dealt with. I don't even know when I got rid of my Mercedes for a Honda to begin with. They put a rejection sticker on my 2020 Honda civic for no reason. Tried t I don't even know when I got rid of my Mercedes for a Honda to begin with. They put a rejection sticker on my 2020 Honda civic for no reason. Tried to tell me it was because one of my tires was ( improperly patched) and tried to charge me 300$ for just one tire. When I have a warranty on the tires somewhere else. I even got paperwork from the tire company that said there's nothing wrong with tires and they still said. It's going to be rejected. Not only is this a brand new car but why make the Honda brand look bad. Knowing I have a 2020 with a rejection sticker for no reason. I will be going to a Mercedes dealership by the end this week and celebrate getting rid of this piece of xxxx and not dealing with this xxxxty xxx dealership again. Good riddance and I highly recommend that if you looking for a Honda. Go somewhere else. The free oil is completely garbage. Even though it's free you have to get an oil change every two months, the service is trash, the customer service is trash overall. They just made the whole Honda brand seem pretty xxxxty to me and I wouldn't Recommend this dealership or brand to anybody. Look else where. Please save yourself the trouble. They only want your money. They could care less about the Honda brand itself. Now I gotta take time out of work again to get my 2020 Honda civic inspected somewhere else and than go trade this car in because of this dealership. Please save yourself the trouble. Go to a different dealership if you really want a Honda please. More

Buyers' Beware Priorities for Life Warranty is too good to be true! Never been treated so poorly in my life! Priorities for Life Warranty is a joke, the salespeople lie about what you get when you purchase to be true! Never been treated so poorly in my life! Priorities for Life Warranty is a joke, the salespeople lie about what you get when you purchase your car from them. They tell you that you can take it to any Priority dealership for work, and rush you through the signing. Then when you need an engine they let you know you've voided the warranty by taking it to a Priority dealership outside of the selling dealership, and they're really sorry about it. After fighting for what should have happened in the first place they decided to warranty my engine, however, with a used engine. They passed me off to a very brave employee who wasn't afraid to treat me poorly. He had no update for me, ever, he avoided my phone call, and wouldn't call me back. Obviously, they were bitter about the fact that I yelled at one of their managers for trying to deny an engine warranty. So I guess they treated me how they thought I deserved. I don't feel confident with the work done on the car and intend to trade it in at a Casey Dealership when the time is right and hopefully before this engine gives up on me. I hope they stop trying to screw people out of their warranties, sad business they're in. More

If you purchase a vehicle from Chesapeake priority i will guarantee that at every inspection they will find something wrong and it will always cost 40 to 60 dollars and if you don't pay it gets rejected the guarantee that at every inspection they will find something wrong and it will always cost 40 to 60 dollars and if you don't pay it gets rejected then they make you wait longer to inconvenience you. Most of the workers here are super nice but a lot are rude,inconsiderate and just act like they are doing you a favor. Place is a xxxxx joke More

Liars. ..said we couldn't get our trade in back because it was sold. Fast forward 3 weeks we get a call from Honda who informs us we did make our payment. ..said we couldn't get our trade in back because it was sold. Fast forward 3 weeks we get a call from Honda who informs us we did make our payment. Call them again, now they claim our car was sold on March 7 it was middle of February when they traded a piece of crap car. Went in for a different car since they again claimed it was sold. They lied yet again. They wanted us to lie to the new finance company that we took procession of a new car that we did not have in our possession. Called today no record in the DMV that the old car was taken out of our name and the new one wasn't registered in our name either. Police recommend filing a civil suit against the company! Guess we'll see you guys in court. More

Worst car shopping experience ever. We agreed on a price only to be given paperwork to sign where price was $500 higher. After I questioned it, it was explained that Honda had raised their prices! No furthe only to be given paperwork to sign where price was $500 higher. After I questioned it, it was explained that Honda had raised their prices! No further explanation and as I continued to question how Honda had raised the price while I was at the Dealership the sales manager got super defensive and told me how well he sleeps at night! I didn't purchase the car, this place is slimy. More

Scammers. Told me that they could not program the key to my Honda Civic, that the whole computer system needed to be replaced, and I needed $380 in additional repairs to program the key. Charged me for a ke my Honda Civic, that the whole computer system needed to be replaced, and I needed $380 in additional repairs to program the key. Charged me for a key that turned out to not even be the right key for my vehicle, a total waste of $90. Service advisor was rude and unprofessional. I later confirmed with a locksmith who specializes in programming car keys that the key they sold me was not the proper key for my vehicle. he was able to program one of his keys to my car with no issues whatsoever, and no additional repair. When I called to speak to someone regarding the issue, I was referred to a manager that was rude, and unprofessional. This company prides themselves on putting customers first, but the way this situation was handed was a disgrace. I was in earlier in the week prepared to by a $26,000 car from this company, and I service my cars here often, but sadly, Priority Honda has lost my business for life. More