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COVID-19
Response
  • Home Delivery
  • No Contact Transactions
  • Virtual Appointments
  • Home Test Drives

Whitten Brothers of Richmond Jeep Chrysler Dodge Ram

Richmond, VA

4.8
688 Lifetime Reviews Review Dealership
New Sales Update We are all in this together & no one is currently having an easy go at it. We have made the decision, for now, to stay open with adjusted protocols & processes. Our team has been given the option to stay home if they choose to do so & we have heightened every level of sanitization within our business. The last thing anyone wants to do is worsen this scenario & we will reassess routinely. We’d like to encourage our customers to purchase in a manner that will provide a positive experience while simultaneously protecting you & our team. First, we’ve asked every team member to cease any physical contact with guests. The most obvious example of this is the handshake. Please help us by participating with this as we are accustomed to greeting everyone with a warm handshake & a smile. Second, we want to help you complete as much of the buying process virtually as is possible. This will allow us to minimize interpersonal contact, traffic through our business, & ultimately exposure while still providing you with the opportunity to purchase a vehicle & our team the opportunity to work. To do so, we are offering: Virtual Vehicle Tours: We can shoot videos that we will tailor to any specific requests you may have. We can also facetime or skype if you would prefer a live, interactive experience. Online Deal Structuring & Credit Approvals: Simply click on the “Build My Payment” button on any vehicle to start your deal. Here you can explore payment scenarios, value your trade in, save your deal, & apply for credit. By taking advantage of this, you help us minimize face to face time by significantly reducing the time you will need to spend in store. Virtual Deal Coaching: We are here to help. Our team is qualified & eager to help “guide” you through the sale process be it in person, on the phone, or virtually. If you have any questions, we are here to answer them. Prequalified At Home Test Drives: After prequalifying for a deal & agr

10701 Midlothian Turnpike

Richmond, VA

23235

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Top Reviewed Employees

Bruce "BBQ" Anderson at Whitten Brothers of Richmond Jeep Chrysler Dodge Ram

Bruce "BBQ" Anderson

Sales
5.0
Margaret Hall at Whitten Brothers of Richmond Jeep Chrysler Dodge Ram

Margaret Hall

Sales Consultant
5.0
Monty Baker at Whitten Brothers of Richmond Jeep Chrysler Dodge Ram

Monty Baker

Sales Manager
5.0
Sheri Brandt at Whitten Brothers of Richmond Jeep Chrysler Dodge Ram

Sheri Brandt

Sales Manager
5.0

Latest Reviews

February 07, 2021

"With Ryan's warm welcome video, Willie's friendly sales..."

- Meredith S.

With Ryan's warm welcome video, Willie's friendly sales and Hope's extensive walk-through as we finalized the purchase, I'm now a customer for LIFE! I had the BEST experience. I had a to buy a car quickly - the Whitten Brothers team not only made it possible and economical but also a really pleasant experience that made me honestly feel as if I were a longtime friend. Hope was so patient and empathetic as we walked through the final stages of finances. They even put on my tags and changed out my key fob batteries to ensure I was all set. They really converted what could have been a stressful experience into a such an easy one.

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Employees Worked With

Other Employees : Hope Gillespie

November 30, 2020

"It was a pleasure dealing with Evan. Initially, the price..."

- jdbly68

It was a pleasure dealing with Evan. Initially, the price was a bit high but he kept in touch as he tried to work a deal to get me into my budget.

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Employees Worked With

November 19, 2020

"Beware service manager is awful was told they couldn't..."

- tommybeasley54

Beware service manager is awful was told they couldn't fix my 2019 ram truck at this time there was a software issue that was being worked on. This was late September Said i needed to call Chrysler get case number. I left to many messages to count for Jason (SERVICE MANAGER) to call never did until i spoke to Zach the owner. then he called that day and said he would call every week never has called. Got attorney he said even thought they told me it couldn't be fixed at this time I needed to take to another dealer for lemon law to apply. Well guess what after 2 months of believing them. I took it to Pearson Ram they fixed it right away.

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Employees Worked With

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Photos & Amenities

  • After Hours Drop-Off
  • Authorized Parts Store
  • Cable TV
  • Children's Play Room
  • Customer Lounge Area
  • Drive-In Service
  • Express Service
  • Free Coffee
  • Free Loaner Cars
  • Free WiFi
  • Pet Friendly
  • Quick Lube
  • Rental Car Service Onsite
  • Shuttle Service
  • Television
  • Valet Parking
  • Vending Machines