Priority Hyundai

Not feeling very "Prioritized" Under warrantee for my 2013 Veloster, my experiences with Priority have not left me feeling very "Prioritized." When I needed body work a year ago, t Under warrantee for my 2013 Veloster, my experiences with Priority have not left me feeling very "Prioritized." When I needed body work a year ago, the wrong paint color was used as well as a dribbled blob of dry paint left on my door for all to see. It took 2 additional visits to get this "corrected." They did smooth down the dried blob of paint, but the body color was still not a match. Now I have a dashboard clock that was repaired once, worked a few months, and doesn't work again. I was told to expect the part delivered/installed in a few days. After waiting almost a month for the replacement part, I called for an update. I was told that Cindy would return my call, but she never did. So when I called back near the close of the day, she said, "Sorry, Saturdays are really busy." She couldn't explain the delay of my clock part, but said she would call me back on Monday. I'm not holding my breath. More

I purchased a used vehicle from Priority Hyunda in December of 2013. I dealt with a salesman named Dwayne, who I test drove the purchased rear wheel drive vehicle with. I noticed slack in the drive li December of 2013. I dealt with a salesman named Dwayne, who I test drove the purchased rear wheel drive vehicle with. I noticed slack in the drive line of the vehicle and brought it to his attention. His response was this vehicle had been sitting for awhile and that was all. I proceeded with my inquiry of the vehicle and of course had to sit in the office to figure out the asking price. Once we began to talk price of course was interested in the best deal possible. I will admit once all was said and done I was satisfied with the agreed price, about the only thing I was satisfied about. Then the fun part comes attempting to get the exterior parts changed that were agreed upon in the sales negotiation. After two months of waiting and several phone calls my vehicle is getting the pparts changed. I also had to put my vehicle in the shop for the driveline slack which was a 6 hour fix I sat through after a long day of work (was not just from sitting as Dwayne claimed). While this was being tended to my 30 day tags were days from expiring and I had yet to hear from the dealership on the matter. I made contact and they had not yet ordered them. I requested to speak to a manager and was transferred to Melissa. Once on the phone I expressed my concerns in a normal tone. Without raising my voice or using profanity saying "I'm going to have a $30,000 dollar yard ornament in the matter of days". Naturally upset believing my vehicle would have expired tags after paying them $2,000 dollars for tags and title. Melissa replies in an attempt to regain control and make me feel as if I were in the wrong and being disorderly "sir you need to calm down". When again I was speaking in a normal tone and not using profanity towards her. My frustration on the matter is beyond words I have never had the service I am getting. It's a perfect example of once they get your money the smiles and service stops and they are on to the next one. I will admit I dealt with a female named Kristen who seemed to always have a professional and helpful attitude and seemed to be there for customer. She was able to offer me a paint protection package that I was satisfied with and was absolutely money well spent. This procedure was completed on my vehicle and it shined better than when it was on the lot. Kristen was very helpful and I felt no pressure with the service purchase which was nice coming from a dealership. I like my vehicle but when it comes to service I'm not at all impressed. My vehicle was purchased used and do not expect the dealership to give me some royalty treatment but at least treat me as a paying customer and do what is promised in a timely fashion. I'm not a give me all for nothing kind of person but simply what I deserve as a customer. More

I just bought a used 2012 Honda civic ex-l and I'm in love with it! First it has low miles sunroof leather and its white! Everyone who helped me get the best deal possible was polite! I never write revie love with it! First it has low miles sunroof leather and its white! Everyone who helped me get the best deal possible was polite! I never write reviews but I hope they see this! It's also great to know I get priorities for life like I get oil changes inspections and carwashes free for as long as I have that car! At first they were asking way over my price range so I walked away but then they called me and said they could go lower and they did! My boss refereed me as we'll and there family has bought several Hondas from there! I pray I run into no problems it's my first car so wish me luck thanks priority More