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Priority Lexus Newport News

Newport News, VA

4.8
744 Reviews

12831 Jefferson Avenue

Newport News, VA

23608

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744 Reviews of Priority Lexus Newport News

November 08, 2026

Laura was an ABSOLUTE joy to work with! Buying a car can be a stressful process from start to finish, often times dealing with pushy, rude and most of all unauthentic sales associates. Laur More

by sstag002
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Angela Hoover, Mohamad Mayassi, Jane Tucker, Patrick (Frenchie) Antar, Matt Perez
Nov 09, 2026 -

Priority Lexus Newport News responded

Thank you for sharing your experience with Laura and our team! We are thrilled to hear that she made the process smooth and enjoyable. Congratulations on your new car and welcome to the Priority Lexus Newport News family! Safe travels!

November 08, 2026

Great service, professional and great communication. Would highly recommend Priority Lexus! All good, no problems. More

by ivtki2468
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angela Hoover
Nov 09, 2026 -

Priority Lexus Newport News responded

Thank you for recommending Priority Lexus Newport News! Our team is happy to hear that you appreciated their professionalism and communication. See you next time!

November 02, 2026

They were very accommodating and ensured I didnt leave with unanswered questions. They offered additional protections but didnt force them. Wish I leaved closer to this dealership. More

by Endea
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Talisha, Taylor and Brandon
Nov 04, 2026 -

Priority Lexus Newport News responded

Endea, thank you for the glowing review of our hardworking team! We appreciate your feedback and wish you safe travels from all of us at Priority Lexus Newport News!

October 31, 2026

Latoya was prompt and handled my appointment perfectly. Car was clean and the oil got changed More

by RG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Latoya
Nov 02, 2026 -

Priority Lexus Newport News responded

Thank you so much for the 5-star review! Latoya is fantastic at providing prompt, thorough care, and we’re thrilled to hear your appointment, oil change, and vehicle return went so smoothly. We truly appreciate your business and look forward to welcoming you back to Priority for your next service visit!

October 31, 2026

Always professional and never a long wait. Love my Lexus. Love my dealership. Service is great More

by 4moorefun1719
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angela Hoover
Nov 02, 2026 -

Priority Lexus Newport News responded

Thank you so much for the 5-star review! Delivering professional, efficient service with minimal wait times is always our priority, and we’re thrilled to hear how much you love your Lexus and our team. We truly appreciate your loyalty and look forward to welcoming you back for your next visit!

October 30, 2026

Staff was very courteous, knowledgeable and informative. 1st time here and I was surprisingly impressed. Very pleasant experience.. More

by Choseylady
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angela Hoover
Nov 02, 2026 -

Priority Lexus Newport News responded

It makes us happy to hear you had a positive experience with our team. Thank you for choosing Priority Lexus Newport News and for sharing your support. We hope to see you again down the road! Safe travels!

October 29, 2026

Latoya did a great job. When the car was done she personally walked out to waring area and let me know. More

by fabutler2017
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Latoya 5 star
Nov 02, 2026 -

Priority Lexus Newport News responded

We're glad to hear Latoya took great care of you here at Priority Lexus Newport News. Thank you for sharing your support!

October 29, 2026

Darrell provided exceptional customer service. He was polite and kind. Understood and address my concerns with consideration to my needs. Enjoyed working with Darrell. More

by donna.white63
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angela Hoover
Oct 29, 2026 -

Priority Lexus Newport News responded

Thank you for choosing Priority Lexus Newport News! We are thrilled to hear that Darrell provided you with such a positive experience.

October 28, 2026

The Service Department is fabulous! Will always bring my car here. Everyone is super helpful. More

by Nkasarda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angela Hoover
Oct 29, 2026 -

Priority Lexus Newport News responded

Thank you so much for the 5-star review! Our service department takes tremendous pride in providing helpful, top-tier care, and hearing that you will always bring your vehicle to us means the world to our entire team. We truly appreciate your loyalty and look forward to welcoming you back to Priority for your next visit!

October 28, 2026

The staff was pleasant, professional, and provided proficient service. Thank you for your professional service. More

by viv
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edwin, Tracie,
Oct 29, 2026 -

Priority Lexus Newport News responded

Viv, thank you for the great review! We appreciate your business and hope to see you again at Priority Lexus Newport News. Safe travels!

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