Priority Lexus Newport News

Service department was very pushy trying to get my wife to pay $160 for a tire rotation that doesn’t even include re balancing the tires. Something that the competition do. From the beginning my wife told to pay $160 for a tire rotation that doesn’t even include re balancing the tires. Something that the competition do. From the beginning my wife told the advisor I just need an oil change I don’t have time for anything else. An hour later they came and try to up sell the tires rotation service which she declined, another hour passed and another woman try again to sell the tires rotation service after almost 2:30 hours they handed the keys on a very rude manner. More

I had an 8 am appointment for 2 priority items, inspection and oil change. At 10:30 i started asking for a status. Was told my car was in line for wash. After more time I found my car in the servic inspection and oil change. At 10:30 i started asking for a status. Was told my car was in line for wash. After more time I found my car in the service receiving bay. Was then told by service rep and service Mgr that it was a paperwork issue. 3 hours of MY morning was inapropriate. More

Had a very good experience at the service center, friendly staff, efficient operations and clean facilities. friendly staff, efficient operations and clean facilities. More

Paid all that money and still don't know what's wrong with my car and then they left the covers off under the hood and the inside tore up and not put back together with my car and then they left the covers off under the hood and the inside tore up and not put back together More

Latoya was pleasant and knowledgeable. .She also kept me informed of the service performance of my vehicle. .She also kept me informed of the service performance of my vehicle. More

The dealership was honest and trustworthy in my vehicle negotiations and purchase. Shain Hoover my sales person was a treat to work with and Matt Perez was exceptional as well. negotiations and purchase. Shain Hoover my sales person was a treat to work with and Matt Perez was exceptional as well. More

Excellent customer service! Treated with respect and greeted with a smile. I was walked out to my car! Treated with respect and greeted with a smile. I was walked out to my car! More

The customer service is great. They also have clean and comfortable waiting area with light refreshments. They also have clean and comfortable waiting area with light refreshments. More

Priority Lexus stay ready so they never have to get ready with great customer service! They come second to no one. with great customer service! They come second to no one. More

I received great service when I took my new Lexus for the six month service. Check in was quick. The service staff sent detailed reports on the service and the vehicle was washed. six month service. Check in was quick. The service staff sent detailed reports on the service and the vehicle was washed. More