Priority Lexus Newport News

Very good service for my first time being there. I would definitely recommend and I was in and out alot faster than other dealerships I would definitely recommend and I was in and out alot faster than other dealerships More

It was a great experience. Mohamed was great. I will definitely come back for my next car. Mohamed was great. I will definitely come back for my next car. More

Jose was very helpful and easy to work with. I would recommend him. Thank you. Linda Graham I would recommend him. Thank you. Linda Graham More

Would be 0 but this place sucks. Service manager can't be bothered. LIES is all that's told. Not trust worthy. Latoya Gleason was the only great thing about this place. Drove my car Service manager can't be bothered. LIES is all that's told. Not trust worthy. Latoya Gleason was the only great thing about this place. Drove my car there with no issues. Waited 4 hours for a diagnostic test for lights on dash. Left then 20 minutes later motor locks up. Called next morning and was told to use their tow company at no charge to me so they can do another diagnostic test. I had to pay for towing there and had my car towed else where because no one knew what or who said what. Left hand doesn't know what the right had is doing. It's 3:30 pm and been fighting with them since 10 am and still waiting on service manager to call after my 50th phone call to them. Paid 500 yesterday with another 150 (tow bill) today to return my car just to pay another tow bill to another service department. This place is a xxxx joke and I wouldn't trust them with anything of mine again. (I've had my car since 2012 with no issues and kept my maintenance up on it from day one.) Diagnostic test then no more car because of them. THINK TWICE BEFORE GOING HERE!!!! More

I’m very pleased with the service at Priority Dealerships in NewPort New I would recommend to my friends in NewPort New I would recommend to my friends More

Cleanliness of the service department . .. customer service .... promptness with scheduling ... free service for oil service provided .. customer service .... promptness with scheduling ... free service for oil service provided More

service is good. snacks are very good personnel are very courteous .Scheduling appointments are prompt. Friends, the Blackerbys, recently purchased a new Lexus fro snacks are very good personnel are very courteous .Scheduling appointments are prompt. Friends, the Blackerbys, recently purchased a new Lexus from your dealership. More

I purchased a Lexus 12 years ago from Charles Barker Lexus which is now Priority Lexus and who comes out to greet me their wonderful salesman Frenchie! It was such an honor to have the same wonderful sa Lexus which is now Priority Lexus and who comes out to greet me their wonderful salesman Frenchie! It was such an honor to have the same wonderful salesman with such a big heart from 12 years ago! All the staff I have met are Awesome and they make their customers a Priority for sure and I love it! Definitely go there you won’t be disappointed More

Very friendly, knowledgeable associates. Everyone presents themselves as professional and attentive to excellent customer service. Everyone presents themselves as professional and attentive to excellent customer service. More

I appreciated Corey’s understanding if my situation and his up front forthcoming of what my options were! Thank you Corey! his up front forthcoming of what my options were! Thank you Corey! More