Priority Lexus Newport News

I'm happy with my purchase but after driving away discovered the driver mirror was not operational and the gas tank was on 8th of a tank. I thought they were suppose to fill the tank up. discovered the driver mirror was not operational and the gas tank was on 8th of a tank. I thought they were suppose to fill the tank up. More

Over the past six months I researched Lexus over the internet and made a decision that I would purchase a new 2013 Lexus GS 350 upon my return to the States from Germany. I contacted Charles Barker internet and made a decision that I would purchase a new 2013 Lexus GS 350 upon my return to the States from Germany. I contacted Charles Barker Lexus first by email and then by phone and made arrangements with Sales Associate Terron Granby. I was immediately impressed with his profesionalism and made the final decision to purchase the auto through him. I wasn't dissappointed!! His expertise made the entire process as smooth as the Lexus itself. Thank you Charles Barker Lexus and thank you Terron!! Respectfully Submitted, Another Charles Barker Lexus Customer More

i was deffinately not the easiest customer they have had, i was deffinately not the easiest customer they have had, yet they remained friendly at all times and were extremely helpful in getting me the car i i was deffinately not the easiest customer they have had, yet they remained friendly at all times and were extremely helpful in getting me the car i wanted. i really appreciated it. More

We felt like family the moment we walked in the door, no pressure from anyone, just handshakes and sincere welcomes. Professional people and professional appearance. Kevin Morgan is a salt of the earth, go pressure from anyone, just handshakes and sincere welcomes. Professional people and professional appearance. Kevin Morgan is a salt of the earth, golden rule person and we want to adopt him. We wish we were in the market for another car just to go through the experience again. Other excellent folks are Thomas in financing and John in delivery. Kevin deserves an extra bonus!!! More

I have had three Honda Accords over the years, and bought my last one in 2000, after someone ran into and totaled the 10-year-old Accord I was driving at the time. Needless to say, I’ve been pleased with th my last one in 2000, after someone ran into and totaled the 10-year-old Accord I was driving at the time. Needless to say, I’ve been pleased with the reliability of Hondas we have owned, and the way they held their value. However, my daughter and her husband had both bought pre-owned, certified Lexus automobiles, and were very happy with them. After riding in my daughter’s 2004 4-door sedan a number of times and being impressed by the quality, I decided that my next car would be a Lexus to replace my 2000 Honda Accord EX-VL, 4-door sedan. On 5/12/12, my husband called Charles Barker Lexus of Newport News to ask if they could transfer a certain certified, pre-owned model from another dealer. He talked with Viki East, Sales Manager, who invited us to visit the showroom. There we met Viki, and discussed our preferences. She referred us to John Keck, Sales Consultant, so we could test drive a 2010 ES 350. We were impressed with the ease of handling and quiet, smooth ride. John explained a number of features while we were driving. We went back to the showroom to look at several other used cars; however, we could not find one with an exterior and interior color combination that we liked. Viki suggested we consider a 2012 ES 350 because the price was not a great deal more than the used car prices, and we would have a new car warranty. My husband and I usually buy new cars, and felt better considering that option. We discussed color preferences, price, trade-in value for our old car, etc. Viki made a few phone calls while we looked at cars with John, and found what we wanted at another dealer. With our approval, she ordered it shipped to Newport News. It is handsome! John demonstrated the many features, and took us for a demo drive. He also explained the Extended Service Contract, which we purchased. We have always been very diligent about maintaining our vehicles, and he did not exert any pressure. Jim Hernandez, Vice President/General Manager, introduced himself and gave us his business card. We met Thomas Calhoon, Business Manager, who completed the paperwork, as well as Billy, who would do the detail work (Xzilon). Everyone was very friendly, professional, and worked as a well-functioning team. We have been very pleased with the Lexus and with Charles Barker Lexus of Newport News. We would definitely recommend the dealer unequivocally. NOTE: The Dealer Review is a cumbersome process, and there is no reward for the customer spending their time on extended comments. You might get more input if it were simplified. More

Everyone was extremely helpful and accommodating. The dealership is awesome. We were very comfortable, did not feel pushed. The general manager spoke with us. We didn't expect our car to arrive so qui dealership is awesome. We were very comfortable, did not feel pushed. The general manager spoke with us. We didn't expect our car to arrive so quickly. Everthing was exceptional. More

We went to many dealers and had the traditional car buying experience with the "classic cheese ball salesmen", mark ups over MSRP and a whole host of other half truths about cars and or the deal itself buying experience with the "classic cheese ball salesmen", mark ups over MSRP and a whole host of other half truths about cars and or the deal itself. When we first met Brad Rose he was different, no pressure, straight shooter, extremely knowledgable. The car we purchased fit about 80% of what we wanted, the reason we came back and purchased the CT200 from Charles Barker was Brad and his approach to selling cars. More

A pleasure to work with...very interested in getting a fair deal done. Most of the negotiations were completed before we even got there to see the car. fair deal done. Most of the negotiations were completed before we even got there to see the car. More

Hat's off and A++ Service, my buying experience from Charles Barker Lexus and Mohamad was wonderful, even though it wasn't a Lexus that I purchased. I was on my way to shop and lunch with my husband Charles Barker Lexus and Mohamad was wonderful, even though it wasn't a Lexus that I purchased. I was on my way to shop and lunch with my husband on a sunny 80 degree day and that convertible just called out to me. So we stopped to take a look at it, ended up taking it for a few hour test drive, came back and wrote up the deal. I wasn't in the market for a car that day: You might say the car found me!! I felt NO PRESSURE at anytime during the process, even when I was doing the paperwork. It was very easy, not hassle!! I would HIGHLY RECOMMEND this dealership if you are in the market for a car and want a great car buying experience. More

I met Kevin Morgan at church a few months ago & expressed an interest in buying a pre-owned Lexus. He was diligent in contacting me by phone & email informing me about what was available. He was expressed an interest in buying a pre-owned Lexus. He was diligent in contacting me by phone & email informing me about what was available. He was very patient w/ me as I wavered about what I was looking for & what would suit my budget. When he recently called me again, he suggested I make an appointment to come in to the dealership to see some options he had found for me. He took a lot of time going over my needs,wants,budget and explained why one car might be a better option for me versus another car. When I test drove a car, he thoroughly explain all the details, mechanisms & advantages of the vehicle. Deciding to buy the car he suggested, he help me negotiate a price I felt was fair & affordable for me. He also discussed available financing & interest rates & explained the next steps to purchase the car. While my new car was being washed, etc. he showed me the service area & introduced me to the service staff. Everyone was very friendly, professional & welcomed me to the family! Everyone took time to acknowledge me, even other salespeople. The icing on the cake was when Mr. Morgan said your car is ready & I walked around the cubicle to find a sparkling clean car in the showroom w/ a big red bow. What a presentation-it left me speechless! I have owned Camrys for decades & have wanted a Lexus for years. Sorry I waited so long, but am so delighted w/ my new car & the whole experience-it was all outstanding. I especially appreciate Mr. Morgan's expertise & all the time & effort he gave me. Thank you. PS A little laugh- You also have the best coffee in town. More