Priority Lexus Newport News

As a business owner, I truly appreciate the salesman's honesty & integrity. I felt at ease with the environment, product & people. Not only did they treat me with respect, they demonstrated patience and honesty & integrity. I felt at ease with the environment, product & people. Not only did they treat me with respect, they demonstrated patience and willingness to work with me through the process. More

This is my fifth Lexus; my second from Newport News Charles Barker. Mohammad made the process easy; he is outstanding in every way. He should be driving a new demo (or certainly a late model year demo) Charles Barker. Mohammad made the process easy; he is outstanding in every way. He should be driving a new demo (or certainly a late model year demo) Lexus product. He embodies the "relentless pursuit of perfection" with the exception of the vehicle he drives. Lexus should see to it that this top sales employee for two consecutive years drives a demo product representative of that which he sells so well. This is our only "less than great" rating for the dealership. More

Mr Thornton and Mr Mayassi both went above and beyond to make my buying experience special. Mr Thornton worked out an excellent trade-in deal for my car allowing me to get an equally good purchasing deal. make my buying experience special. Mr Thornton worked out an excellent trade-in deal for my car allowing me to get an equally good purchasing deal. My previous years of dealings with this dealership had been anything but special. In fact, I have gone to other dealers due to their very poor customer service and poor business practices. Mr Thornton singlehandedly turned my previous poor experiences to more than I could have hoped. I was treated as if I were the only customer he had. Between Mr Thornton and Mr Mayassi, I was treated like they would treat their family. I am extremely happy with both of them and anticipate an excellent working relationship in the future. I can't say enough positive things about this General Sales Manager and Sales Consultant. My only negative comment would be to not have been able to get the color vehicle I wanted. Timing is everything and trying to get the desired vehicle at the end of the year wasn't possible. They did everything else to make up for this...including bringing the car on the showroom floor and putting a very large bow on it.....Very nice touch!!!!! More

My car buying experience at your dealership was very good. Initial contact with sales person: Sales rep was in the parking lot but wasn't overly bearing (very important). He was very knowledgeable o good. Initial contact with sales person: Sales rep was in the parking lot but wasn't overly bearing (very important). He was very knowledgeable of the products found at this particular location. He was very skilled at how to earn my business. (A less qualified sales rep would have lost this deal)!! Dealership appearance: outside grounds and parking lot was clean, well organized and easy to navigate through. Inside appearance was clean, good lighting throughout. All workers on call appeared to have a "purpose". Some engaged in friendly conversation among themselves which gave the impression they enjoyed working at this storefront. Loan Process: Relatively quick...Wish customer had the option of filing out the loan application electronically while at the dealership…Would be more user friendly for both the customer and I‘m sure the back office personnel would appreciate not having to decipher my “chicken scratch” handwriting. Onsite loan officer: Friendly, he gets high marks on his level of knowledge. More

Just a great sales person and dealership to work with. They bent over backwards to make me happy. PLUs a great deal. The communication was great, the car came in perfect and the finance department worke They bent over backwards to make me happy. PLUs a great deal. The communication was great, the car came in perfect and the finance department worked very closely with me. More

When we arrived on the lot we were greeted in a very professional manner by Mr. Kevin Morgan. All of the employees were both friendly and professional and we were presented ownership of our Certified U professional manner by Mr. Kevin Morgan. All of the employees were both friendly and professional and we were presented ownership of our Certified Used vehicle in a very timely manner. We received follow up calls from Mr. Morgan to make sure everything was to our satisfaction. We highly recommend others to the dealership and to Mr. Kevin Morgan. More

We love being part of the Lexus family as long-time Toyota owners! We felt that everyone we spoke to gave us every bit of their time, answered our questions, and really listened to what our needs were Toyota owners! We felt that everyone we spoke to gave us every bit of their time, answered our questions, and really listened to what our needs were. Thank you, we will most definitely return to buy our second car in about 1 year! More

THE SALESMAN KEVIN MORGAN WAS VERY FAIR AND HONEST. HE WAS EXTREMELY ADN GAVE US AS MUCH TIME AS WE NEEDED. HIS PROVIDED US AS MUCH TIME AS WAS NEED FOR THE DRIVE DEMONSTRATION. WE WOULD HICHLY RECOMMENDE WAS EXTREMELY ADN GAVE US AS MUCH TIME AS WE NEEDED. HIS PROVIDED US AS MUCH TIME AS WAS NEED FOR THE DRIVE DEMONSTRATION. WE WOULD HICHLY RECOMMENDE HIM More

This Dealership not only paid my vehicle off, but offered exceptional service with a genuine kindness and concern for my needs. Thank you so much Mohammad Myassi! exceptional service with a genuine kindness and concern for my needs. Thank you so much Mohammad Myassi! More

My husband and I had an initial negative impression of Charles Barker Lexus Newport News from over one year ago. However, we were referred to Mohommed and decided to give the dealership another try, as t Charles Barker Lexus Newport News from over one year ago. However, we were referred to Mohommed and decided to give the dealership another try, as they had the Lexus RX 350 on the lot that we wanted. Mohommed far exceeded our expectations for this transaction! Mohommed was thorough and treated us like royalty! We did not spend a lot of time haggling - and we felt that the purchase price was fair. We got the "red carpet treatment," a full tank of gas, pumped by Mohommed, and all of the personalized settings set. Dealing with the finance department was also a pleasant experience as well. I would highly recommend this dealership and especially our new friend, Mohommed! More