Priority Lexus Newport News

First Time Lexus Buyer After researching luxury SUVS, I went to Charles Barker Lexus of Newport News to look at the Lexus GX 460. I was greeted with enthusiasm by Renjit (RJ After researching luxury SUVS, I went to Charles Barker Lexus of Newport News to look at the Lexus GX 460. I was greeted with enthusiasm by Renjit (RJ) Oommen, and was immediately offered the opportunity to take a test drive. I didn't visit the dealership with the intent of buying a car that day, but after driving the GX 460, I knew it was the SUV I had been looking for. RJ made the process easy and stress free. He not only explained things about the vehicle, but also told me about the outstanding customer service offered at the dealership. I met Tim Rayfield, the general sales manager and discovered a few more reasons why purchasing a Lexus would be a great decision. John Keck was on hand to go over the features of the GX 460 and register me with Lexus Enform, an amazing app that does everything from starting the car remotely, to diagnosing potential issues, and notifying me when it's time for maintenance. Tony Rutherford, the finance manager, not only answered all my questions, but made completing the process a breeze. By the time I left, I had established relationships with people who will be there to help with anything I need moving forward with my new Lexus. I highly recommend going to Charles Barker Lexus to check out their entire line of vehicles, and discover for yourself the easy atmosphere and stress free buying experience. Mary H. Williamsburg, VA More

First Lexus I absolutely love my new ES350 sedan. I had a wonderful experience with CBLNN. Mo was professional, personable and knowledgeable, as was Thomas Cahoon I absolutely love my new ES350 sedan. I had a wonderful experience with CBLNN. Mo was professional, personable and knowledgeable, as was Thomas Cahoon. I so enjoyed working with Tony Rutherford and felt his financial guidance was so helpful when deciding my payment options. Not to mention his easy going personality. John Keck was truly patient with me and very helpful during 'our car tutorial.' Overall, a great car-buying experience. Sue Williamsburg, VA. More

Best Customer Service in Hampton Roads! Bottom Line Up Front - Best Car Buying Experience Ever! Renjit Oommen (RJ) orchestrated the perfect Homecoming for my active-duty military spouse a Bottom Line Up Front - Best Car Buying Experience Ever! Renjit Oommen (RJ) orchestrated the perfect Homecoming for my active-duty military spouse after a rigorous seven month deployment. He was able to answer some very tough questions, meet and exceed my financing expectations and personally delivered the 2016 Lexus Coupe to my driveway 8 hours ahead of her return; amazing! I'm unable to find the word to articulate my gratitude. This man is principally responsible for instantly enhancing my Qualify of Life to years to come. Thanks RJ! Happy Wife; Happy Life! #Winning! More

Outstanding Car Buying Experience Working with Thomas Cahoon, Tony Rutherford, and Mohamad Mayassi to purchase our first Lexus at Charles Barker Lexus in Newport News was the best deci Working with Thomas Cahoon, Tony Rutherford, and Mohamad Mayassi to purchase our first Lexus at Charles Barker Lexus in Newport News was the best decision that my wife and I have made! They empower their customers with the key information that is needed to make a sound decision! None of them were pushy in any aspect of our car buying experience! Definitely will plan on doing business with this group again! More

World Class Experience Mohamad was our salesman and even though we were purchasing a used vehicle, we were treated as if purchasing the most expensive vehicle Lexus offered. Mohamad was our salesman and even though we were purchasing a used vehicle, we were treated as if purchasing the most expensive vehicle Lexus offered. His experience, knowledge, and care really came through as he patiently answered all of our questions about the Toyota Highlander. His goal was to make the experience world class, which it was. He definitely went out of his way to ensure the purchase satisfied my wants and needs. Thank you Mohamad. Thank you Charles Barker Lexus for a wonderful experience, It is easy to see why he is a top salesman. I highly recommend him and this dealership. HIGHLY RECOMMENDED!!!!!!!!!!! More

Outstanding service Mohamad was our salesman and you could not ask for a better person. He was staightforward, did not try to talk us into anything and is a people pers Mohamad was our salesman and you could not ask for a better person. He was staightforward, did not try to talk us into anything and is a people person. It is easy to see why he is a top salesman. I think he wen out of his way to make our purchase as honest and straightforward as possible. I highly recommend him and this dealership. I have purchased 2 cars from them and enjoy the people and serice. HIGHLY RECOMMENDED!!!!!!!!!!!!!!!!! More

Excellent experience even when buying an older used car Salesperson RJ was super helpful and attentive. When the car needed a little work before taking it home he immediately set me up with a loaner. Treate Salesperson RJ was super helpful and attentive. When the car needed a little work before taking it home he immediately set me up with a loaner. Treated exceptionally well even though we weren't interested in a high end new purchase. Finance officer Tony was genuinely helpful and honest. I would highly recommend this dealership top to bottom. More

good experience informative Neighborhood dealership that has good quality cars and high standards. Friendly and informative sales persons that sells reliable vehicles. I would re Neighborhood dealership that has good quality cars and high standards. Friendly and informative sales persons that sells reliable vehicles. I would recommend this dealership to my friends and family. More

Excellent experience I just leased a Lexus CT 200h through Ranjit Oooman, and the whole experience was pleasant, helpful and one of the best I've had I just leased a Lexus CT 200h through Ranjit Oooman, and the whole experience was pleasant, helpful and one of the best I've had More

Repeat customer.. We bought a Lexus from this dealership in 2009 and Mo was our sales person. We had such a great experience buying a car and our dealings with their se We bought a Lexus from this dealership in 2009 and Mo was our sales person. We had such a great experience buying a car and our dealings with their service department has been outstanding ... so we didn't hesitate to go back to buy a second car. Our sales person was Emma Wright, and what a delight she was to work with. Emma was very professional and easy to work with. Her calm demeanor made us feel at ease and the entire experience was a pleasure. Thomas Cahoon was very helpful in locating a car with the options we selected. Like Emma, what a nice person to wrk with. He was calm, patient and helpful as we selected the options that we liked for the RX 350. Tony Rutherford helped us complete the final paperwork. We could tell that he is very proud of the dealership and sales team, and that for him ... customer service is his number one priority. Kevin Morgan was very patient and explained in perfect detail the in and outs of the wonderful new technology that comes with our new RX 350. Thanks to everyone for truly making this a wonderful buying experience . More