Priority Lexus Newport News

Very professional and informative ln all aspects of my service visit. My service was completed on time. service visit. My service was completed on time. More

Priority Lexus Newport News customer waiting area is very spacious & clean. On point service with managing future appts for further car service. Thank you. spacious & clean. On point service with managing future appts for further car service. Thank you. More

Provides snacks in customer lounge and washes vehicles that are serviced. Makes the wait worthwhile. that are serviced. Makes the wait worthwhile. More

Priority’s goal is to make you happy in the new car you are looking to buy. From the first moment I stepped into the dealership I felt care about. I had planned to meet with a certain salesman. And I got t are looking to buy. From the first moment I stepped into the dealership I felt care about. I had planned to meet with a certain salesman. And I got the communication wrong so when I arrived I found it was his early day and he had already left. However his teammate Mohamed was very kind and spoke with me about my needs and concerns and assured me the person I was to speak with would be available all day the following day. And invited me to leave a note as to what time I expected to be arriving. On the second day as I arrived and was again greeted by Mohamed, quickly lead me to meet Corey. We sat down and talked about what I was looking for and price range and he wasn’t certain he had a used Lexus in my requirements. But in checking with the Sales Manager was handed a key to a newly traded in 2014 es350. I had just had the insurance company write off my 2015 es350 as a total loss. And I had hoped to replace it with a comparable car. This 2014 might have been a year older but everything else was a come up. Lower mileage, better conditions, complete maintenance records, and immaculate interior. And within my price range and an acceptable color. After a test drive I was sold and Corey, Talisha, and Matt made the paperwork quick and easy. Because it had just been traded in it needed to go through the service department for detailing and inspection. And it being Saturday afternoon I was going to have to wait until Monday return my rental and take possession. On Monday it was ready when I was done work for the day, and Corey assisted me in getting my rental car back to the agency and me back to Priority. What a pleasure to be back in the comfortable Lexus interior. Thanks to Priority Lexus, Corey and all the team. More

Great customer experience! Latoya took good care of me and met all of my needs for my vehicle. Washed and vacuumed ready for the road... Latoya took good care of me and met all of my needs for my vehicle. Washed and vacuumed ready for the road... More

Drove from Richmond to Newport News to for customer service, relationship, and price. This was a great experience with a personal touch. service, relationship, and price. This was a great experience with a personal touch. More

Tire replacement covered by road hazard ins was done quickly & as promised with no delay. quickly & as promised with no delay. More

My service experience on my Lexus RX today was excellent. Jose greeted me upon arrival and the service was professional and timely. Jose greeted me upon arrival and the service was professional and timely. More

Excellent customer service from beginning to end. Timely updates. My time is important and they honored getting the job done quickly. Timely updates. My time is important and they honored getting the job done quickly. More

Pleasant to work with each time, i never feel rushed when talking with them. Service well done. The service area, lobby always clean and the bathroom. Plenty of snacks and drinks while you wait. talking with them. Service well done. The service area, lobby always clean and the bathroom. Plenty of snacks and drinks while you wait. More