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Priority Lexus Virginia Beach

Virginia Beach, VA

Overview
Employees
Reviews
Vehicles
4.9
448 Reviews
Priority Automotive is the original, family-owned Priority group. With locations in Virginia Beach, Newport News, and Suffolk—Priority Lexus Virginia Beach, Priority Lexus Newport News, and Priority Mitsubishi Suffolk—we offer a wide selection of new and used vehicles. Nearly every vehicle we sell is backed by Priorities for Life, which includes oil and filter changes, state inspections, an engine guarantee on new vehicles, towing, and a parts and service guarantee for life (exclusions apply). Now led by Matt Ellmer, continuing the legacy of his father, Dennis Ellmer, our stores remain committed to a customer-first experience. Experience the original, family-owned Priority Automotive.
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3909 Virginia Beach Blvd

Virginia Beach, VA

23452

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Showing 448 reviews

September 21, 2025

I can't say enough about the service I received from William. So attentive to detail. I will definitely be back again. Thank you so much! More

by marcalle46
Recommend Dealer
Yes
Employees Worked With
William
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Sep 22, 2025 -

Priority Lexus Virginia Beach responded

Thank you for sharing your glowing feedback of William's attentive service! We look forward to welcoming you back to Priority Lexus of Virginia Beach.

September 20, 2025

Corbett clearly went over the work to be performed. The waiting area had comfortable chairs and free snacks were available. More

by ldfisher
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Corbitt
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Sep 22, 2025 -

Priority Lexus Virginia Beach responded

Thank you for sharing your positive experience with Corbett and the team at Priority Lexus of Virginia Beach! We appreciate your business and hope to see you again down the road. Drive safely!

September 19, 2025

I really appreciate the professionalism of the entire staff at Priority Lexus. Corbitt Carroll, Service Advisor is outstanding. He even remembered information I shared with him on my previous visit 6 mon More

by rdowsr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
N/A
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Sep 22, 2025 -

Priority Lexus Virginia Beach responded

We couldn't be happier to hear this glowing feedback! It is wonderful to know that Corbitt and the rest of our team continue to earn your trust. Thank you for supporting Priority Lexus of Virginia Beach! Safe travels!

September 17, 2025

This dealership definitely has some of the best service out. They kept me informed about everything that was happening with my vehicle More

by jdickens15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian
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Sep 17, 2025 -

Priority Lexus Virginia Beach responded

Thank you for your kind review! We're glad to hear you had such a positive experience with our team. We appreciate your business and we hope to see you again at Priority Lexus of Virginia Beach!

September 15, 2025

Always prompt with service. They do what I request & Check other areas of engine, etc. More

by lasterjudy8@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bonnie
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Sep 15, 2025 -

Priority Lexus Virginia Beach responded

That's wonderful to hear! We're so glad you had a prompt service experience and that we addressed all of your requests while also checking other areas of your vehicle. Thank you for sharing your positive feedback!

September 14, 2025

My rep- Corbitt was wonderful. The service was done in a timely manner. The waiting room really needs help! Chairs VERY UNCOMFORTABLE!! Hasn’t cjamged In years! More

by Eisenme
Recommend Dealer
Yes
Employees Worked With
COBITT IN THE SERVICE DEPT j
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Sep 15, 2025 -

Priority Lexus Virginia Beach responded

Thank you for sharing your feedback about Corbitt and our team! We appreciate your feedback about the waiting area. We'll make sure the right people hear about it. See you again at Priority Lexus of Virginia Beach!

September 12, 2025

Corbitt Carroll is my Service Advisor. Excellent man. Honest and has built my trust. Greatservice. More

by christym1953
Recommend Dealer
Yes
Employees Worked With
SorrI don't have names.
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Sep 12, 2025 -

christym1953 responded

Corbitt Carroll is my Service Advisor. Excellent man. Honest and has built my trust. Great service. Thank you all for helping me in a very difficult time.

September 11, 2025

1 star is too much. Spent 2k for new tires and alignment. The TPS sensor light came on after I left the dealership.Called the service department and was told it would co More

by repp.lambert
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
No
Employees Worked With
Rose
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Sep 11, 2025 -

Priority Lexus Virginia Beach responded

We're very disappointed to see this feedback! I apologize that the tire pressure sensor light came on after you left and that our team was not accommodating when you called us. That is not how we aim to conduct business and I would like to take care of this for you. Please contact me at your convenience - Thanks, Priority Customer Relations - feedback@priorityautomotive.com

September 10, 2025

Prompt and responsive service by Mike Moore. My car was ready at the promised time. More

by willchaney
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Grady Harris, Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Reid Schiff
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Sep 11, 2025 -

Priority Lexus Virginia Beach responded

That's wonderful to hear! We're so glad you had a prompt and responsive service experience with Mike Moore and that your car was ready at the promised time. Thank you for sharing your positive feedback!

September 09, 2025

Helpfull and ready to assist Waiting area has all the things you need while waiting More

by sal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bonnie in service department
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Sep 10, 2025 -

Priority Lexus Virginia Beach responded

That's wonderful to hear! We're so glad you had a helpful experience and that you found our team ready to assist. It's great to know that our waiting area had everything you needed. Thank you for sharing your positive feedback!

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