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Priority Lexus Virginia Beach
Virginia Beach, VA
531 Reviews
Priority Automotive is the original, family-owned Priority group. With locations in Virginia Beach, Newport News, and Suffolk—Priority Lexus Virginia Beach, Priority Lexus Newport News, and Priority Mitsubishi Suffolk—we offer a wide selection of new and used vehicles. Nearly every vehicle we sell is backed by Priorities for Life, which includes oil and filter changes, state inspections, an engine guarantee on new vehicles, towing, and a parts and service guarantee for life (exclusions apply). Now led by Matt Ellmer, continuing the legacy of his father, Dennis Ellmer, our stores remain committed to a customer-first experience. Experience the original, family-owned Priority Automotive.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 531 reviews
December 24, 2025
Rose is an amazing Service Representative. Polite and informative. She kept me informed throughout the experience. Other members where friendly and helpful as well Polite and informative. She kept me informed throughout the experience. Other members where friendly and helpful as well More
by rickw1952
Employees Worked With
Rosalin
December 19, 2025
It’s always enjoyable to have my RX 350 serviced. Place is clean, my guy Brian is very personable. The complimentary car wash is wonderful this time of year. Place is clean, my guy Brian is very personable. The complimentary car wash is wonderful this time of year. More
by Joann48
Employees Worked With
Brian Winslow
December 19, 2025
I called to make an appointment, Rose my service advisor was helpful and quick. When I arrived Rose quickly acknowledged me and immediately had a loaner vehicle ready. Rose asked if I wanted to have my car was helpful and quick. When I arrived Rose quickly acknowledged me and immediately had a loaner vehicle ready. Rose asked if I wanted to have my car washed and vacuumed. I said okay sure. (Unfortunately my previous visit the washbay crew dented my rear hatch which Rose arranged to have fixed). Rose called me to say the vehicle was ready. A porter brought my vehicle to me in the parking lot and rolled the window down. I said thanks and went on my way and rolled the window up. Unfortunately the drivers window had soap on it which dried on the window. Otherwise the vehicle looked clean and vacuumed which I appreciated except the missed vacuuming the tailgate area, bummer. I’m responding not to complain but to help improve your process. 1. Don’t use the windows just after a vehicle has been washed. 2. Vacuumed the whole vehicle. When I left I immediately went to Kroger to pick some things and open the hatch to my surprise it wasn’t vacuumed. More
by m.terrence59
Employees Worked With
Tom Harmon
December 15, 2025
Mr. Vu, service mgr took care of me because my assigned service representative has not come in yet. Don’t have to wait and he personally took charge of my service. Excellent customer service overall. Bravo service representative has not come in yet. Don’t have to wait and he personally took charge of my service. Excellent customer service overall. Bravo Zulu Mr. VU. More
by Emb5101
Employees Worked With
Ms Rodriguez took care of me with excellent service also.
December 14, 2025
The most efficiently run dealership in Virginia Beach. The staff was very helpful and attentive with both the actual service and hospitality. Tyler was amazing and I highly recommend anyone looking to pu The staff was very helpful and attentive with both the actual service and hospitality. Tyler was amazing and I highly recommend anyone looking to purchase a car, he is their first stop on the way! More
by Caweiss32
Employees Worked With
Tyler, Sam
December 11, 2025
Craig in the service department was helpful as always. The work was completed on time and let me know what was happening at every stage of the service The work was completed on time and let me know what was happening at every stage of the service More
by Na_bemish
Employees Worked With
Craig
