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Priority Lexus Virginia Beach

Virginia Beach, VA

Overview
Employees
Reviews
Vehicles
4.9
692 Reviews
Priority Automotive is the original, family-owned Priority group. With locations in Virginia Beach, Newport News, and Suffolk—Priority Lexus Virginia Beach, Priority Lexus Newport News, and Priority Mitsubishi Suffolk—we offer a wide selection of new and used vehicles. Nearly every vehicle we sell is backed by Priorities for Life, which includes oil and filter changes, state inspections, an engine guarantee on new vehicles, towing, and a parts and service guarantee for life (exclusions apply). Now led by Matt Ellmer, continuing the legacy of his father, Dennis Ellmer, our stores remain committed to a customer-first experience. Experience the original, family-owned Priority Automotive.
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3909 Virginia Beach Blvd

Virginia Beach, VA

23452

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Showing 692 reviews

June 27, 2026

My sales person Clayton was the best, he listened and made sure that I got the right vehicle. It took me almost 2 months, and he was nothing but patient and helpful. Clayton answered every question that More

by delphoney
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Clayton
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Jun 29, 2026 -

Priority Lexus Virginia Beach responded

Hi Delphoney, we're pleased to hear Clayton was so helpful and patient throughout your car buying process at Priority Lexus of Virginia Beach. Thank you for your service and your business, enjoy your new vehicle!

June 26, 2026

Everything went smoothly . Even though I drive an old (classic) model, I was treated like a VIP. I'm very happy to be back in the area so I can have my vehicle serviced at Prio More

by Nkmiddleton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig
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Jun 26, 2026 -

Priority Lexus Virginia Beach responded

Welcome back! We're so glad to hear you received VIP treatment at Priority Lexus of Virginia Beach. Safe travels!

June 24, 2026

I was pleased with the service and I use them for my future check up on my car More

by janicedardenne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike in service
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Jun 25, 2026 -

Priority Lexus Virginia Beach responded

Thank you so much for the wonderful feedback! We are absolutely thrilled to hear that you were pleased with your service. There is no higher compliment than knowing you plan to trust us with your car's future check-ups and maintenance! Keeping your vehicle running beautifully and making your visits seamless is always our top priority. We deeply appreciate your business and look forward to welcoming you back for your next check-up!

June 24, 2026

I am Very satisfied with service: it was fast and professional! Samantha addressed all my needs! More

by olia.peacock
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jay Connolly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Riccio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Grady Harris, Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ben Houston
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 25, 2026 -

Priority Lexus Virginia Beach responded

Thank you so much for the wonderful feedback! We are absolutely thrilled to hear that you are very satisfied with your service and that it was both fast and professional. We know your time is valuable, so we always aim to keep things moving efficiently without sacrificing quality. A special shoutout to Samantha! We are so glad she addressed all of your needs and made sure you were completely taken care of. We will be sure to pass your kind words along to her! We truly appreciate your business and look forward to providing you with another swift, seamless experience on your next visit!

June 24, 2026

PRIORITY LEXUS IS THE BEST AUTO SHOP IN VIRGINIA BEACH! They ALWAYS PROVIDE ME WITH EXCELLENT CUSTOMER SERVICE AND SO ACCOMMODATING AND PROFESSIONAL. I can give them all the accolades they deserve! I appre More

by beanfrmn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
BONNIE AND MR WINSLOW AND IM SORRY THE GENTLEMAN WITH THE DREADS
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Jun 25, 2026 -

Priority Lexus Virginia Beach responded

Thank you for the glowing review of our team! We are grateful for your support and look forward to seeing you again at Priority Lexus of Virginia Beach.

June 22, 2026

Great Service! Excellent service personnel and transparent communication. I highly recommend Michael Moore; a long term, experienced service advisor. Clift Hall More

by Bertr2024
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Moore
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Jun 22, 2026 -

Priority Lexus Virginia Beach responded

We’re truly grateful for your continued trust in our team, they’ll be particularly touched by your kind words. Regarding your feedback on sales staff turnover, we hear you and will pass your comments along to our leadership team. Your continued satisfaction and loyalty mean a lot to us. See you again at Priority Lexus of Virginia Beach!

June 20, 2026

Mr. Clayton is a very polite and kind gentleman. He helped us a lot by answering my questions. Thank you. More

by Ching
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Clayton Robbin’s
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Jun 22, 2026 -

Priority Lexus Virginia Beach responded

Hi Ching, thank you for the review of Priority Lexus of Virginia Beach! We will be sure to commend Mr. Clayton for his outstanding assistance. See you next time!

June 20, 2026

Samantha is quite good at what she does. Very helpful. Very detail oriented. Priority Lexus would be wise to keep her. Thank for your help over the years Sam with my various Lexus’s L More

by LILI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samantha - Service Tech
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Jun 22, 2026 -

Priority Lexus Virginia Beach responded

Lili, thank you for sharing your great experience with Samantha! We will be sure to pass along your kind words to her and we hope to see you again at Priority Lexus of Virginia Beach.

June 19, 2026

Christian was so helpful throughout my service visit. Very Professional, a pleasure to work with. More

by Lynda.f.shaw
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christian
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Jun 19, 2026 -

Priority Lexus Virginia Beach responded

Thank you so much for the wonderful feedback! We are absolutely thrilled to hear that Christian was so helpful, professional, and a true pleasure to work with throughout your service visit. Making sure our guests feel supported and taken care of is exactly what we strive for, and we will be sure to pass your kind words along to him! We truly appreciate your business and look forward to providing you with another great experience on your next visit!

June 18, 2026

Appointments are easy to schedule. Our service advisor, Isabella Rodriquez takes excellent care of us and services are provided in a timely manner with a complementary car wash. More

by franjudy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Isabella Rodriguez
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Jun 18, 2026 -

Priority Lexus Virginia Beach responded

Thank you for sharing your experience! We’ll pass your kind words along to Isabella and the team. We look forward to assisting you next time at Priority Lexus of Virginia Beach.

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