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Priority Lexus Virginia Beach
Virginia Beach, VA
769 Reviews
Priority Automotive is the original, family-owned Priority group. With locations in Virginia Beach, Newport News, and Suffolk—Priority Lexus Virginia Beach, Priority Lexus Newport News, and Priority Mitsubishi Suffolk—we offer a wide selection of new and used vehicles. Nearly every vehicle we sell is backed by Priorities for Life, which includes oil and filter changes, state inspections, an engine guarantee on new vehicles, towing, and a parts and service guarantee for life (exclusions apply). Now led by Matt Ellmer, continuing the legacy of his father, Dennis Ellmer, our stores remain committed to a customer-first experience. Experience the original, family-owned Priority Automotive.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 769 reviews
September 25, 2026
Craig and the Service team at Priority Lexus are by far the best automotive service department I have ever dealt with regardless of brand ! the best automotive service department I have ever dealt with regardless of brand ! More
by Jprenager
Employees Worked With
September 24, 2026
Priority is pretty easy to deal with. Dillon was low key and prompt to respond and follow up with answers to questions. The purchase and pickup was relatively painless. Was able to confir Dillon was low key and prompt to respond and follow up with answers to questions. The purchase and pickup was relatively painless. Was able to confirm pricing and details on line and by phone. More
by Jim
Employees Worked With
Dillon
September 24, 2026
My recent service at Priority Lexus of Virginia Beach was flawless as usual due to the great coordination from Corbitt and his team of skilled mechanics. They deliver my car when promised they are satisfied flawless as usual due to the great coordination from Corbitt and his team of skilled mechanics. They deliver my car when promised they are satisfied only when I’m satisfied. More
by larry
Employees Worked With
Corbitt
September 21, 2026
Great experience. Staff provided excellent customer service. All were very professional. Prompt service provided. Pleased with the outcome. Highly recommended. Staff provided excellent customer service. All were very professional. Prompt service provided. Pleased with the outcome. Highly recommended. More
by icbone80
September 16, 2026
Dealership has a wonderful staff. Rosalie is my wonderful service writer ! She is so professional and has helped me out so many times! Priority is very lucky to have Rosalie on the sta Rosalie is my wonderful service writer ! She is so professional and has helped me out so many times! Priority is very lucky to have Rosalie on the staff! I also want to mention My dear friend “Cliff” who has also been there for me and has answered so many questions for me! Priority is also very Lucky to have Cliff on its wonderful staff! He is also extremely knowledgeable and a real gentleman in every respect! Submitted by Lawrence M. Spigel More
by LarrySpigel25
Employees Worked With
September 13, 2026
Always a pleasant experience when taking my car to this dealership for service. Everyone is friendly, courteous and knowledgeable. Lexus sets the bar high in customer service. Thank you for always takin dealership for service. Everyone is friendly, courteous and knowledgeable. Lexus sets the bar high in customer service. Thank you for always taking great care of my car and helping me feel safe on the road. I appreciate all you do. 😁 More
by Beach07house
