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Priority Lexus Virginia Beach

Virginia Beach, VA

Overview
Employees
Reviews
Vehicles
4.9
785 Reviews
Priority Automotive is the original, family-owned Priority group. With locations in Virginia Beach, Newport News, and Suffolk—Priority Lexus Virginia Beach, Priority Lexus Newport News, and Priority Mitsubishi Suffolk—we offer a wide selection of new and used vehicles. Nearly every vehicle we sell is backed by Priorities for Life, which includes oil and filter changes, state inspections, an engine guarantee on new vehicles, towing, and a parts and service guarantee for life (exclusions apply). Now led by Matt Ellmer, continuing the legacy of his father, Dennis Ellmer, our stores remain committed to a customer-first experience. Experience the original, family-owned Priority Automotive.
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3909 Virginia Beach Blvd

Virginia Beach, VA

23452

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Showing 785 reviews

October 14, 2026

Great job, thoroughly go over car with care and keeps you up on status, very personable and take care of your care. More

by vincent.miller
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Winslow
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Oct 14, 2026 -

Priority Lexus Virginia Beach responded

Vincent, thank you for sharing your positive feedback about our team and five-star care! We hope to see you again at Priority Lexus of Virginia Beach!

October 14, 2026

I had great experience with Service Advisor Christian M. My routine maintenance was done faster than expected. communication was clear about the multi point inspection. My car was ready on time and washed b More

by dserrano721
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christian Martinez
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Oct 14, 2026 -

Priority Lexus Virginia Beach responded

We're glad Christian and our team provided a smooth and speedy service visit! Thanks for choosing Priority Lexus of Virginia Beach and for sharing your feedback. See you next time!

October 13, 2026

Everything went smoothly. Salesman was very helpful and did a great job. I was very impressed More

by boydhoyafan
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ben Houston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Giuseppe lenzo
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Oct 14, 2026 -

Priority Lexus Virginia Beach responded

That is wonderful to hear! Having a salesperson who is helpful, attentive, and ensures everything goes smoothly makes all the difference in having a great dealership experience. We will be sure to pass your high praise along to your salesman—he will be thrilled to know how impressed you were! We truly appreciate your continued trust, loyalty, and partnership with Priority. Our entire team looks forward to delivering that same seamless, top-tier care whenever you need us next!

October 11, 2026

Darrell Johnson at Priority Lexus customer service was top notch. He kept me informed throughout the whole process. He was actively listened to what I wanted and was able to deliver. Thank you for bein More

by tanyarockett7
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Darrell Johnson
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Oct 12, 2026 -

Priority Lexus Virginia Beach responded

We are so glad to hear that Darrell provided exceptional service during your visit at Priority Lexus of Virginia Beach. Thank you for your feedback and enjoy your new ride!

October 08, 2026

Brian was professional and friendly and easy to talk to. regarding what i needed .for my car. I also got the lifetime oil change and Virginia state inspection free of charge as a priority perk. More

by Jud
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Wilson
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Oct 12, 2026 -

Priority Lexus Virginia Beach responded

Jud, it's great to hear Brian made the experience smooth and enjoyable. Welcome to the Priority Lexus of Virginia Beach family! Safe travels!

October 07, 2026

Sales department friendly. One person to push sale and warranty info which took over 4 hours More

by R Askew
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Montel
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Oct 07, 2026 -

Priority Lexus Virginia Beach responded

Thank you for your honest feedback. While we are glad to hear the sales staff was friendly, sitting through a four-hour process—especially when it feels like a push for financing and warranty packages—is definitely not the fast, transparent, or seamless experience we aim to deliver. We respect your time far too much for a visit to drag on like that. Earning your business across multiple vehicles means every step of the process, from service to the sales floor, should feel completely streamlined and hassle-free. We truly appreciate your continued loyalty to Priority Lexus and will be passing this feedback directly to our management team to help streamline our paperwork process and respect our customers' time moving forward. Thank you for helping us do better!

October 02, 2026

Great dealership with knowledgeable professionals. Tom Harmon was awesome! That you for you knowledge and wisdom in choosing the right car. More

by Ginzashopper
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ben Houston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Harmon
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Oct 05, 2026 -

Priority Lexus Virginia Beach responded

Thank you for sharing your experience with Tom and our team! We appreciate your business and hope to see you again at Priority Lexus of Virginia Beach.

October 02, 2026

Christian always treats me like I'm the most important person there. It is always a great experience when I go to the service center. I always know I'll be treated right. More

by smegaspear
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christian
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Oct 05, 2026 -

Priority Lexus Virginia Beach responded

It makes our day to hear that Christian provides top-notch care! Thank you for choosing Priority Lexus of Virginia Beach and for sharing your positive feedback. We look forward to welcoming you back next time!

September 30, 2026

Wish I could bring all of my vehicles here for service. They are amazing! Always get me in and out quickly. More

by jonathanmckiernan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jay Connolly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Riccio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Grady Harris, Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ben Houston
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 05, 2026 -

Priority Lexus Virginia Beach responded

Jonathan, thank you for sharing your glowing review of our service team! We appreciate your business and trust in Priority Lexus of Virginia Beach!

September 30, 2026

Bonnie, the service writer, was very efficient ,organized and helpful. She took the time to go over with me certain features of the loaner car. I had not had that experience before and it was very Boo More

by stonej7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not applicable
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Sep 30, 2026 -

Priority Lexus Virginia Beach responded

We're glad to hear Bonnie took great care of you! Thank you for choosing Priority Lexus of Virginia Beach! We hope to see you again down the road! Safe travels!

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