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Priority Lexus Virginia Beach

Virginia Beach, VA

Overview
Employees
Reviews
Vehicles
4.9
410 Reviews
Priority Automotive is the original, family-owned Priority group. With locations in Virginia Beach, Newport News, and Suffolk—Priority Lexus Virginia Beach, Priority Lexus Newport News, and Priority Mitsubishi Suffolk—we offer a wide selection of new and used vehicles. Nearly every vehicle we sell is backed by Priorities for Life, which includes oil and filter changes, state inspections, an engine guarantee on new vehicles, towing, and a parts and service guarantee for life (exclusions apply). Now led by Matt Ellmer, continuing the legacy of his father, Dennis Ellmer, our stores remain committed to a customer-first experience. Experience the original, family-owned Priority Automotive.
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3909 Virginia Beach Blvd

Virginia Beach, VA

23452

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Showing 410 reviews

June 04, 2025

Thank you so much for your service. I thank you for the loaner suv so I could go to work. More

by Help4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rose
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Jun 04, 2025 -

Priority Lexus Virginia Beach responded

Your kind words mean a lot to us. We appreciate your support and look forward to helping you again!

June 04, 2025

Very attentive to my questions! I felt very comfortable there and appreciated their help! Thank you More

by Mauisusan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian in the service department
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Jun 06, 2025 -

Priority Lexus Virginia Beach responded

Thanks for the 5 stars! We’re glad to know we could meet your expectations at Priority!

June 01, 2025

Everything was completed in a timely and professional manner. The time to complete all work was what I expected which made me very happy. Pricing is the one area that needs work. More

by LGLENN
Workmanship
Recommend Dealer
Yes
Employees Worked With
Crigg Smith
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Jun 02, 2025 -

Priority Lexus Virginia Beach responded

Thank you for sharing your feedback with us! We're glad to hear that the service at Priority Lexus of Virginia Beach met your expectations in terms of timeliness and professionalism. We appreciate your input on pricing and will take it into consideration as we strive to improve our services.

June 01, 2025

I purchased a Honda from priory Lexus my service experience was not the best because I have a Honda. My advisor seemed a little frustrated. I’ll see how my next visit is. More

by Tduncan2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service advisor
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Jun 02, 2025 -

Priority Lexus Virginia Beach responded

Thank you for sharing your feedback with us at Priority Lexus of Virginia Beach. We apologize if the service experience didn't meet expectations, and we appreciate your patience. We're committed to improving and hope to provide a better visit next time!

May 30, 2025

I really appreciate the purchase experience with Priority Lexus of Virginia Beach. There was no dealer mark up, hidden fees, or dealer add-ons. William Anderson is the salesperson; he is very professional, k More

by alwin.sulaiman
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
William Anderson (sales), Chris Lagarenne (business/finance)
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Jun 02, 2025 -

Priority Lexus Virginia Beach responded

Alwin, we're delighted to hear that William provided such a professional and seamless experience for your out-of-state purchase at Priority Lexus of Virginia Beach. Thank you for sharing this positive feedback! Enjoy your new vehicle!

May 30, 2025

Very happy with the service department. They are a knowledgeable, informative,respectful, and professional team. More

by Army wife
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Moore
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Jun 02, 2025 -

Priority Lexus Virginia Beach responded

We're delighted to hear that our service department at Priority Lexus of Virginia Beach met your expectations! Thank you for recognizing the team's professionalism and expertise. We look forward to serving you again in the future!

May 29, 2025

I love this dealership! From sales to service department the staff has been very helpful, knowledgeable, kind and attentive! I’ve bought all my Lexus’s from this dealership More

by LAC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cameron Delaune
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Jun 02, 2025 -

Priority Lexus Virginia Beach responded

Thank you for sharing your positive experience with Priority Lexus of Virginia Beach! We're delighted to hear that our team, especially Rose, has consistently provided excellent service. We appreciate your loyalty and look forward to serving you in the future!

May 29, 2025

Their customers are their “Priority”. I appreciate being able to connect directly by text message More

by apl
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Grady Harris, Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Moore , Brad Rose
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Jun 02, 2025 -

Priority Lexus Virginia Beach responded

Thanks for the great feedback! We’re always here to help whenever you need us.

May 28, 2025

I appreciate the work you did for me and the loner car. Thanks you so much for your hard work. More

by lleewalker
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rob Brasco
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May 28, 2025 -

Priority Lexus Virginia Beach responded

Thank you for your review! We appreciate your support.

May 25, 2025

The worst Lexus service I have ever been to the the prices are higher I pay 100 bucks for oil change in the dealer in Jacksonville FL here I paid 180 bucks the wait is longer they don’t over a loner ca More

by Abdullah
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rob Brasco
Report | Print
May 27, 2025 -

Priority Lexus Virginia Beach responded

Abdullah, I'm sorry to hear about your experience with our service. We strive for competitive pricing and efficient service, so it's disappointing to know we fell short during your visit. If you'd like to discuss this further or have any other concerns, please feel free to reach out. Thank you, Priority Customer Relations - feedback@priorityautomotive.com.

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