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Priority Lexus Virginia Beach

Virginia Beach, VA

4.9
290 Reviews

3909 Virginia Beach Blvd

Virginia Beach, VA

23452

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Showing 290 reviews

January 16, 2025

Craig, my service man was great! He kept me informed and called when the car was ready. More

by Jtstyron
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Virgil Thornton
Jan 17, 2025 -

Priority Lexus Virginia Beach responded

Thank you for the great rating! We're glad to know you had a positive experience with Priority Lexus. We look forward to serving you again!

January 16, 2025

I’ve had vehicles purchased and serviced at Priority Lexus for 18 years. And the experience is all the same - outstanding. Asst Service Manager, Patrick Worrell and my Service Rep this time, Rosalie, ag More

by John
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick Worrell, Rosalie
Jan 17, 2025 -

Priority Lexus Virginia Beach responded

John, thank you for your loyalty and kind words about Priority Lexus of Virginia Beach! We're delighted to hear that Patrick and Rosalie continue to provide the outstanding service you've come to expect. We look forward to serving you again in the future!

January 16, 2025

Service went very smooth I was kept in the loop at all times , very professional More

by Kea
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darryl Ward
Jan 16, 2025 -

Priority Lexus Virginia Beach responded

Your 5-star review means a lot to us! Thank you from the team at Priority Lexus!

January 15, 2025

And altogether painless and smooth process in the purchase of my Lexus RX RXh. My main point of contact, Kelan, was extremely helpful throughout and an absolute pleasure to work with. More

by tpatch
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Kelan Robertson
Jan 16, 2025 -

Priority Lexus Virginia Beach responded

We're delighted to hear that Kelan made your Lexus RX purchase a smooth and enjoyable experience at Priority Lexus of Virginia Beach. Thank you for sharing this wonderful feedback!

January 14, 2025

Brian Winslow at Priorty is a topnotch service advisor. Brian gives very clear explanations of the service priorities, schedules, time frame, and choices. He has a thorough knowledge of the Lexus maintenan More

by burnsKINC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Winslow
Jan 16, 2025 -

Priority Lexus Virginia Beach responded

Thank you for sharing your experience with Brian at Priority Lexus of Virginia Beach! We're delighted to hear that his expertise and clear communication made a positive impact on your visit. We appreciate the recommendation and look forward to assisting you again in the future!

January 13, 2025

Very slow and was shocked that my consultant forgot to have my car inspected. I now have to take a trip next month to have my car inspected More

by Hilltammy62
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike Moore
Jan 16, 2025 -

Priority Lexus Virginia Beach responded

I'm sorry to hear about the oversight with your car inspection. We strive for efficiency and thoroughness, so it's disappointing that we fell short in this instance. Please feel free to reach out if there's anything we can do to assist you further or make things right on your next visit. Thank you, Priority Lexus - Customer Relations - feedback@priorityautomotive.com.

January 13, 2025

Isabella is a great service representative…she is courteous, thorough and wants to provide great service. More

by jtaylor225
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Isabella in Service
Jan 16, 2025 -

Priority Lexus Virginia Beach responded

Jtaylor225, we're delighted to hear that Isabella provided you with excellent service at Priority Lexus of Virginia Beach. Thank you for sharing your experience!

January 11, 2025

Had a good experience with William at dealership. He was kind, thoughtful and very knowledgeable. He also helped me with details concerning the new vehicle in that he took time in the freezing cold More

by stephenson2
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bill Durrett
Jan 16, 2025 -

Priority Lexus Virginia Beach responded

Stephenson2, we're delighted to hear that William and Samie provided you with such a positive experience at Priority Lexus of Virginia Beach. Thank you for sharing your feedback, and we hope you're enjoying all the features of your new vehicle!

January 10, 2025

Brian was very knowledgeable and friendly. The service was done timely and I was on my way. Great job! More

by Carvinjones
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Winslow
Jan 11, 2025 -

Priority Lexus Virginia Beach responded

We're delighted to hear that Brian provided knowledgeable and friendly service at Priority Lexus of Virginia Beach. Thank you for sharing your experience, and we're glad everything was completed in a timely manner!

January 10, 2025

I can say. .I was very pleased with this dealership and the main person who helped me with the most difficult time trying to get my car repaired Mr. Corbitt hims More

by lauriemoore88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mr. Corbitt
Jan 10, 2025 -

lauriemoore88 responded

Priority Lexus Virginia Beach Jan 10, 2025 lauriemoore88 I can say. .I was very pleased with this dealership and the main person who helped me with the most difficult time trying to get my car repaired Mr. Corbitt himself. He was very patient and helpful with me. He even went beyond trying to help me with the insurance company, letting me use a loaner, never complain not once and than out the kindness of his heart rated me a good price on the repairs of my vehicle and I truly appreciate him for that! And thank him dearly! This man deserves a raise! 😊

Jan 11, 2025 -

Priority Lexus Virginia Beach responded

Laurie, we're delighted to hear that Mr. Corbitt went above and beyond for you at Priority Lexus of Virginia Beach! It's wonderful knowing he made your experience smooth and stress-free. Thank you for sharing this feedback with us!

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